Asda Breakdown Cover

Frequently asked questions

• How can I apply for Asda Breakdown Cover?

  Applying for Asda Breakdown Cover is easy.  You can apply quickly and easily online through this website. Alternatively if you want to discuss the different cover options, then you can call 0800 202 8188.

• Who provides Asda Breakdown Cover?

  Asda Breakdown Cover is provided by Britannia Rescue. They are part of the Liverpool Victoria group of companies and have almost 450 agents nationwide providing over 3,000 roadside technicians on call 24 hours a day, every day of the year.

• How should I choose Asda Breakdown Cover?

  You should think about when and how you would like to use your cover.

  Our Roadside Cover is just £25. This means you are covered for breakdown when you are out and about.

  If you want to be covered at home as well as roadside, you can choose UK Breakdown Cover for £70. This option provides the reassurance of cover at home and also offers national recovery, onward travel, a hire car and overnight accommodation if you need it.

  And if you travel to Europe, then our European Breakdown Cover for £130 will keep you mobile in over 40 European countries as well as providing the great UK cover of the comprehensive product. 

• How can I pay for Asda Breakdown Cover?

  You can pay online for your cover by a continuous payment method – either by debit card or credit card.

  Or you can arrange payment by calling 0800 202 8188. With UK Breakdown Cover and European Breakdown Cover you also have the option to pay by monthly Direct Debit.

   

• What do I need to do if I breakdown?

  First of all, be safe. Get out of your vehicle as safely as possible and switch your hazard lights on. Once you’re in a safe place, please call our 24 hour helpline on 0800 202 8100 and they will be able to talk you through the next steps. If you’re calling from Europe, it’s +44 1689 891 063. 

   

• Do I pay for parts?

  Help will arrive at the scene as quickly as possible. When the breakdown professional gets there, they’ll do all they can to get you on your way. You'll be responsible for the cost of any services you arrange without authorisation from our control centre, and, as with all breakdown services, you will have to pay for any parts used. If you are unsure with any of this, please call us on 0800 202 8100.

• How long will I have to wait if I break down?

  We aim to attend every breakdown within one hour although our current average response time is under 42 minutes.  Britannia’s Control Room staff will advise you if their agents are delayed. 

  Average response time of 41.9 minutes based on 61,317 returned questionnaires between 01 January and 31 December 2012.

• If I break down, do you fix my car or tow me to a garage?

  If your car breaks down we will attempt to fix the problem at the side of the road to make your onward journey as quick and safe as possible. If not, your car and passengers will be taken to a local garage for repairs.

• Do you charge for callouts and are there any limits to the number of callouts in a year?

  There are no charges for callouts. With Asda Roadside Cover there is a limit of 6 callouts a year.  But there are no limits on Asda UK Breakdown Cover and Asda European Cover.

• Will my spouse / partner / son / daughter be covered if they break down in my car?

  Yes, cover is for the vehicle/s insured by the policyholder, no matter who is driving

• Am I covered if I’m driving another car?

  Cover is for the insured vehicle only.  You can take out personal cover for just £25 per year extra for Asda Roadside Cover and £40 per year extra for Asda UK Breakdown Cover.

• Am I covered anywhere in the UK?

  Yes, cover is provided throughout the UK (including Northern Island and the Channel Islands) and Republic of Ireland.  We also work with a partner who provides the service across Europe for our European cover option.

• Who do I speak to if I have any questions about Asda Breakdown Cover?

  You can call Britannia Rescue on 0800 202 8188 or write to Britannia Rescue, Folly Hall, Huddersfield, HD1 3DY. 

• Your cover has been awarded 5 Stars out of 5 by Defaqto. What does this mean for me?

  The 5 Star Rating from Defaqto means you can trust your cover to provide one of the largest range of features and benefits on the market. It’s extra reassurance for you and could be the best option if you’re looking for wider-ranging benefits to cover your car and the people in it. Defaqto is an independent research company who specialise in rating and comparing financial products from the whole market.