Asda Breakdown Cover

Frequently asked questions

  • How can I apply for Asda Breakdown Cover?

    Applying for Asda Breakdown Cover is easy.  You can apply quickly and easily online through this website. Alternatively if you want to discuss the different cover options, then you can call 0800 202 8152.

  • Who provides Asda Breakdown Cover?

    Asda Breakdown Cover is provided by Britannia Rescue. They are part of the Liverpool Victoria group of companies and have almost 450 agents nationwide providing over 3,000 breakdown professionals on call 24 hours a day, every day of the year.

  • Why do you have 3 levels of cover at different prices?

    At Asda, we understand that not everyone wants the same kind of cover. Roadside Cover at £25 a year might be enough for many, whilst others could want the added reassurance of UK Breakdown Cover, which at £70 a year is not only Defaqto 5 Star rated, but also cheaper than the AA and RAC*. And if you're travelling further afield, Asda's European Breakdown Cover might be the option for you at just £130 for the year.

    *Based on Asda Roadside Cover and UK Breakdown Cover compared to the nearest equivalent level of cover from the AA and RAC. Competitor’s prices include discount available on 04/07/14 (online). Prices quoted are for annual payment only and relate to vehicle only prices and not personal cover. Premiums include insurance premium tax.

     

  • How should I choose Asda Breakdown Cover?

    You should think about when and how you would like to use your cover.

    Our Roadside Cover is just £25 a year. This means you are covered for breakdown when you are out and about.

    If you want to be covered at home as well as roadside, you can choose UK Breakdown Cover for £70 a year. This option provides the reassurance of cover at home and also offers national recovery, onward travel, a hire car or overnight accommodation if you need it.

    And if you travel to Europe, then our European Breakdown Cover for £130 a year will keep you mobile in over 40 European countries as well as providing all the benefits of UK Breakdown Cover. 

     

     

  • How can I pay for Asda Breakdown Cover?

    You can pay online for your cover either by debit card or credit card. Or you can arrange payment by calling 0800 202 8152. With UK Breakdown Cover and European Breakdown Cover you also have the option to pay by monthly Direct Debit. 

  • What do I need to do if I breakdown?

    First of all, be safe. Get out of your vehicle as safely as possible and switch your hazard lights on. Once you’re in a safe place, please call our 24 hour helpline on 0800 202 8100 and they will be able to talk you through the next steps. If you’re calling from Europe, it’s +44 1689 891 063.  

  • Do I pay for parts?

    Help will arrive at the scene as quickly as possible. When the breakdown professional gets there, they’ll do all they can to get you on your way. You'll be responsible for the cost of any services you arrange without authorisation from us, and, as with all breakdown services, you will have to pay for any parts used. If you are unsure with any of this, please call us on 0800 202 8100.

  • How long will I have to wait if I break down?

    We aim to attend every breakdown within an hour although our current average response time is under 41 minutes^. Britannia Rescue will let you know if the breakdown professional is delayed.  

    ^Average response time of 40.58 minutes based on 4101 jobs from Agent Performance Report Dec `13 - May '14.  

     

  • If I break down, do you fix my car or tow me to a garage?

    If your vehicle breaks down we will attempt to fix the problem at the side of the road to make your onward journey as quick and safe as possible. If not, your vehicle and passengers will be taken to a local garage for repairs.

  • Do you charge for callouts and are there any limits to the number of callouts in a year?

    There are no charges for callouts. With Roadside Cover there is a limit of 6 callouts a year.  But there are no limits on Asda UK Breakdown Cover and Asda European Breakdown Cover.

    We can usually get to you in under 41 minutes^ – and you'll always be given priority if you're in a vulnerable situation.

    ^Average response time of 40.58 minutes based on 4101 jobs from Agent Performance Report Dec `13 - May '14. 

     

     

  • Will my spouse / partner / son / daughter be covered if they break down in my vehicle?

    Yes, cover is for the vehicle/s insured by the policyholder, no matter who is driving.

  • Am I covered if I’m driving another vehicle?

    Cover is for the insured vehicle only. You can take out personal cover for just £25 a year extra for Roadside Cover and £40 a year for UK Breakdown and European Breakdown Cover.  Personal Cover only applies in the UK.

  • Am I covered anywhere in the UK?

    Yes, cover is provided throughout the UK (including Northern Island and the Channel Islands) and Republic of Ireland.  We also work with a partner who provides the service across Europe for our European Breakdown Cover option.

  • Who do I speak to if I have any questions about Asda Breakdown Cover?

    You can call Asda Britannia Rescue on 0800 202 8152 or write to: Asda Britannia Rescue, Freepost RSJB-SBBB-TGCE, Folly Hall Mills, St Thomas Road, Huddersfield, West Yorkshire, HD1 3LT.

  • Your cover has been awarded 5 Stars out of 5 by Defaqto. What does this mean for me?

    The 5 Star Rating from Defaqto means you can trust your cover to provide one of the largest range of features and benefits on the market. It’s extra reassurance for you and could be the best option if you’re looking for wider-ranging benefits to cover your vehicle and the people in it. Defaqto is an independent research company who specialise in rating and comparing financial products from the whole market.

    For more information about Defaqto please visit: www.defaqto.com

     

  • Am I eligible for the 5% cashback offer?

    ^^From the 21st January 2014, Asda Money will be offering 5% cashback on Full UK Breakdown Cover or European Breakdown Cover when you use your Asda Money Credit Card and pay annually in full (excludes monthly direct debit). Representative 18.9% APR Variable.

    ^^Upon purchasing or renewing your annual Asda Money insurance policy with your Asda Money Credit Card, 5% cashback will be applied automatically on to your next Asda Money Credit Card statement. Should you cancel your policy at any point, within the policy year, the 5% cashback will be deducted from the following Asda Money Credit Card statement. This offer does not affect your right to cancel the policy. The cashback is facilitated by your Asda Money Credit Card provider, and not supplied by your insurance provider. All Asda Money insurance policy payments must be paid in full and not by direct debit. Asda Money insurance policies included in the offer are as follows; Van (excludes any other policies purchased through the Asda price comparison service), Car, Home, Pet, Annual Travel (not single trip), UK or European Breakdown Cover (Roadside Cover not included).