Customer notice

We currently work with two providers to offer Asda Home Insurance. This means depending upon when you bought your policy, you’ll need to go to the right place to get your query answered.

 

Policies bought before 9 July 2012

Home Insurance claims: 0845 602 0229

Customer services: 0845 605 0145

Renewals: 0845 602 0357

Legal Protection: 01775 764 183

Key Cover: 0845 605 0145

 

Policies bought on or after 9 July 2012

Home Insurance claims: 0845 683 0802

Home emergency claims: 0800 316 1030

Customer services: 0845 504 5232

Renewals: 0845 504 5232

Legal Protection claims: 01603 420080

Key Cover claims: 0871 230 1213

 

If you’re unsure about any of the above, then please call 0845 504 5232. The message you hear may ask you for the above information, but if you don’t have it, one of our service team will be able to help you get to the right place. We thank you for your patience on this.

 

Calls to all numbers may be recorded and monitored.

Calls from a BT landline cost no more than 5p per minute. Calls from other networks may vary. Please check with your network operator.