Got a question? We might have your answer here. Can’t find what you’re looking for? Give us a call on 0800 188 4002. We’re open 24 hours a day.
Will I be charged a fee if I pay by card?
What payment types do you take?
What currencies can I order?
Where can my order be delivered?
Can I choose a delivery date?
What are the delivery charges?
What happens if I'm not at home when my money is delivered?
How do I find my nearest Asda Travel Money bureau?
How much notice do I need to give when I order currency at an in-store bureau?
What ID do I require?
How do I register for My Account?
How does my card work?
How do I load funds onto my Card?
How do I use my card at a cash machine?
Can I use my card in a hotel or to prepay for other services?
What happens when my card expires?
How do I withdraw unspent funds?
What if my card is lost or stolen?
How do I close my card?
How do I change my PIN?
Terms and conditions
You will not be charged a card processing fee by us if you choose to pay by debit or credit card. However, your card issuer may apply additional charges and we recommend that you check this with them before you buy your travel money.
You can pay with Visa/Visa Delta, MasterCard ®, Maestro or Solo.
We offer over 50 different currencies including the major currencies such as Euros, US Dollars and Australian Dollars. If you can’t see what you need, or don’t know which currency to buy, just call 0800 188 4002.
For security reasons, we can only deliver your foreign currency to the UK billing address of your payment card. Alternatively you can pick up your currency from one of our in-store bureaux.
Yes, we can deliver your online or phone order to your home or to an in-store Asda Travel Money bureau, where you can pick it up. You can place your order up to 14 days in advance of the collection date.
For home delivery, you can choose Next Working Day if you order before 2pm Monday to Thursday.
For bureau collection, you can order Euros and US Dollars from 24 hours prior to collection and all other currencies from 72 hours prior to collection, provided we receive and confirm your order by 2pm on the day you order.
All Asda Travel Money orders of £500 or more are delivered to your home for free. For orders between £50 and £499.99 there’s a charge of £3.95. You can collect in-store for free with our Click and Collect service.
Because your travel money has to be signed for, a card will be left to let you know where you can collect your order. This will normally be your local Royal Mail depot or sorting office. You must take this card and the required identification with you, when you collect your travel money.
Just use our Travel Money bureau finder.
Nearest Asda Travel Money bureau
Most major currencies are available at our in-store Asda Travel Money bureaux immediately. If your selected currency is not in-stock, we can order in-store within 24-72 hours.
We take your security seriously, so you’ll need to bring:
It’s easy to register, all you will need is your card number and the information you provided when you bought your card. Click here to get started.
Just like any other payment card. You can use it to withdraw money from cash machines and pay for goods and services all over the world - wherever you see the MasterCard® Acceptance Mark.
Login to My Account to check your balance and top up using your credit or debit card.
Just take your Asda Currency Card and valid photo ID (such as a passport or full UK photographic driving licence) to any Asda Travel Money bureau.
Find your nearest Asda Travel Money bureau
Call Card Services on 0800 260 0355, or +44 (0)20 3284 8395 from abroad. you can pay with your debit or credit card*.
Reloads by telephone may be made up to a maximum of £750 (or currency equivalent) within 24 hours and up to an overall maximum of £1500 within a 60 day period and should appear on your Cash Passport balance within 24 hours.
Exchange rates used for telephone reloads may differ from the rates available online or at an Asda Travel Money bureau.
*Please be advised that card payments can only be accepted from the primary cardholder, whose address and personal details match those we have on file.
Note: It may take up to 5 working days for your funds to be transferred by your bank, however, be assured that the funds will be loaded onto your Cash Passport within 24 hours of receipt. First, make sure you've registered your Card and that we have your up to date email address.
You'll need this information to make your payment:
Make sure the amount you load on your Card is within the allowed card limits. For information on fees and limits please click here.
Important: Payments from a bank account can only be accepted from the primary cardholder's sole bank account, whos personal details match those we have on file.
We'll load your money into your chosen currency at the time you purchase your Card. The rate of the exchange will be shown in the email confirmation or displayed in store.
Exchange rates used for internet or phone banking reloads may differ from the rates available at an Asda Travel Money bureau.
For full terms and conditions please click here.
Look for the MasterCard® Acceptance Mark on the cash machine. If it has one, just use your card in the same way you would at a UK cash machine. Enter your PIN and select the amount you want to withdraw.
When you withdraw money abroad, or use your card to buy something, you may get the choice of paying in your domestic (or home) currency rather than the local currency. Always choose the local currency. This avoids you being charged an extra foreign exchange fee.
Yes, but we recommend you only use the card to settle your final bill. This is because the merchant will place a hold on money on your card to cover the approximate costs of the services they are providing. The funds can be held for up to 30 days during which time you won’t be able to access them. This is called ‘pre-authorisation’. We recommend using an alternative card to pay a deposit or when asked for a card swipe at check-in.
This process is also standard practice for car hire companies and cruise liners.
Just take your valid photo ID to an Asda Travel Money bureau to obtain a new card and to have any funds on your existing card refunded if required.
Alternately, following purchase of your new card, you can contact Card Services to request a balance transfer from your old card.
You can cash out any unspent funds on your card at an Asda Travel Money bureau, withdraw them at a cash machine displaying the MasterCard® Acceptance Mark, or by calling 0800 260 0355. Alternatively, you can use the remaining balance on your card to pay for goods and services wherever MasterCard® is accepted.
Call 0800 260 0355 immediately. If you're calling from outside the UK, visit the Cash Passport Website for a list of freephone numbers from over 70 countries.
There are two ways you can do this:
Look for a UK cash machine that displays the MasterCard® Acceptance Mark. Select 'PIN Services' and follow the instructions on the screen.
There's more questions and answers here.
Terms and conditions for the Asda Money Currency Card can be found here.
Can’t find what you’re looking for? There’s more questions and answers here.
Or give us a call on 0800 188 4002. We’re open 24 hours a day.
Call us on 0800 188 4002