Contact Us

  • Credit Card

    All the information you need can be found in your Online account manager login

    Any questions? Check out our FAQs 

    Looking for a more rewarding credit card?

    Call: 0871 704 3369

    Or apply online.

    Lines are open Monday to Friday 8:30am to 9pm, Saturday 8:30am to 7:30pm and Sunday 10am - 6pm. Calls to 0871 numbers will not exceed 10p per minute (including VAT) from BT landlines. Cost of calls from other providers and mobile phones will vary. Please check with your phone provider. Calls may be monitored or recorded for the purposes of quality control. 

  • Pet Insurance

    Important numbers

    For Customer Services and Claims: 0844 800 5407. 

    Lines are open Monday to Friday 8am to 6pm and Saturday 9am to 2pm. Maximum call charge from a BT landline is 4p per minute. Calls from other networks may vary. Please check with your network operator.  

    Any questions?

    Check out our frequently asked questions.

    You can view your policy documents here.

     

    Looking for a great value quote?

    Call: 0800 181 4904

    Or get your quote online.

    Lines are open Monday to Friday 8am to 8pm, Saturday 9am to 5pm and Sunday - closed. Maximum call charge from a BT landline is 4p per minute. Calls from other networks may vary. Please check with your network operator.   

  • Energy Comparsion

    Contacting us

    For a comparison over the phone, or help and advice on any part of your energy comparison

    Call 0800 634 5185

    Lines open Monday to Friday 9am to 8pm, Saturday 9am to 5pm, Sunday 9am to 5pm.

    For Customer Services call: 0800 988 2420 

    Write to us

    Alternatively you can write to: 

    Asda Energy Compare & Save 
    energyhelpline.com 
    The Cart Wagon lodge 
    Friday Street Farm 
    Friday Street 
    East Sutton 
    Kent 
    ME17 3DD 

    Any questions?

    Check out our frequently asked questions.

     

  • Car Insurance

    Customer notice

    Thanks for choosing Asda Car insurance.

    We’re currently working with a number of providers so it’s important we get you to the right place to provide you with the help and answers to your questions.

    You’ll find our contact numbers on any letters or documents we’ve sent. If you don’t have your paperwork to hand here’s a quick way to find the contact information you need.

    Customer Services

    Claims

    Breakdown Assistance

    Windscreen or Glass Claims

    To purchase a new policy call 0800 054 6027 or get a Quote online

    Renew your policy online by logging into your account and go to ‘Renew Policy’.

    Or if you are not able to renew online please contact our renewals team on: 0800 054 6027 

    Write to us

    Alternatively you can write to:

    ASDA Car Insurance 
    Brightside Park
    Severn Bridge
    Aust
    Bristol 
    BS35 4BL

    Customer Service

    It’s worth checking the frequently asked questions section of our site which may give you the information you need or answer the question(s) you have. If you don’t find the information you need in our frequently asked questions section you can email your question(s) to us.

    Alternatively, the opening hours for our Service Team are:

    • Monday to Friday 8am to 8pm
    • Saturday 9am to 5pm
    • Sunday 10am to 4pm

    Please check your documents for your policy number to identify which customer services option to use. 

    Option 1

    If your policy number starts with AC or LDPC (for example AC/LDPC2271234567 or LDPC2271234567) we're here to help on 0844 579 6490.

    Option 2

    If you policy number starts with AM or AV (for example AM123456RAC-MZ) we're here to help on 0844 579 6490; or you may find the information you need using our Online Account Manager. Please have your policy number and the email address you used when you bought your policy online, to hand.

     

    Claims

    When you contact us we’ll ask you for your location, if you need immediate assistance, what the damage to your vehicle is, the names and contact details for any witnesses as well as the details of anyone else involved in the incident.

    Please check your documents for your policy number to identify which customer services helpline to use. 

    We're here to help on 0845 128 7268. 

    Breakdown

    When you contact us we’ll ask you for your location, the number of people with you and a brief description of the problem, so that we can help as quickly as possible.

    Please check your documents for your policy number to identify which customer services helpline to use.

    If you bought your breakdown cover as part of your car insurance policy you’ll need one of the following numbers:

     

    Option 1

    If your policy number starts with AE (for example AE123456RAC) we’re here to help on 0844 338 6066.  

    Option 2

    If your policy number starts with AM (for example AM123456RAC) we’re here to help on 0800 023 2791 (UK) or 01202 314410 (Europe) 

    Option 3

    If your policy number starts with AV (for example AV123456RAC) we're here to help on 0800 202 8192.

      

    Windscreen or glass claim

    Please check your documents for your policy number as this will determine which windscreen helpline to use. 

     

    Option 1

    If your policy number starts with AC or LDPC or ends with LD or AD(for example AC/LDPC2271234567 or LDPC2271234567 or AE123456RAC - LD) we’re here to help on 0844 579 6491.

    Option 2

    If your policy ends with MZ (for example AM123456RAC – MZ) we’re here to help on 0800 999 5000.

    Calls to all numbers may be recorded and monitored. Calls from a BT landline cost no more than 5p per minute Calls from other networks may vary. Please check with your network operator.

     

  • Breakdown Cover

    Cover provided by Britannia Rescue. 

    If you need breakdown assistance:

    In the UK: 0800 202 8100

    Calls may be recorded. Open 24 hours.

    In Europe: (+)44 1689 891 063

    Calls may be recorded. Open 24 hours.

    In Ireland: 1800 812 757

    Calls may be recorded. Open 24 hours.  

    For Asda colleagues:

    0844 335 1254

    Calls may be recorded. Opening hours Monday to Friday 8am – 8pm, Saturday & Sunday 8am – 5pm.

    Write to us

    Alternatively you can write to: Asda Breakdown

    Asda Britannia Rescue
    Freepost RSJB-SBBB-TGCE
    Folly Hall Mills 
    St Thomas Road
    Huddersfield
    West Yorkshire
    HD1 3LT

    Any questions?

    Check out our frequently asked questions.

    You can also view your policy documents here.

    Looking for a great value quote?

    Call:0800 202 8152

    Or get your quote online.

    Lines are open Monday to Friday 8am to 8pm, Saturday 8am to 5pm and Sunday 8am - 5pm. Calls may be monitored and recorded for quality and security purpose. For Textphone please first dial 18001.

     

  • Van Insurance

    If you've taken out Asda Van Insurance and need to make a claim, or are looking for an answer to a question, this information should hopefully point you in the right direction. So there's no need to worry, help is at hand.

    Click here to view your policy documents.

    How to make a claim or check the progress of a claim

    If you need to make a claim, please get in touch as soon as possible with your policy details to hand. You should contact our 24-hour claims service on 0845 241 3169.

    We'll confirm:

    • Whether your policy covers you for the incident

    • What you'll have to pay

    • All the steps involved in your claim being settled.

    Please call our dedicated claims team and they will be happy to help.  Lines are open 24 hours a day, 7 days a week.

    Write to us

    ASDA Van Insurance 
    MMT Centre 
    Severn Bridge
    Aust
    Bristol 
    BS35 4BL

    24-hour claims service:

    0845 241 3169 

    Customer service:

    Need to upgrade or change your policy? Do you need another copy of your insurance and policy documents? If you need to discuss anything about your policy, please use the contact details below

     0845 125 2868

    Lines are open 8am-8pm Mon-Fri, 9am-5pm Saturday, 10am-4pm Sunday

    Looking for a great value quote?

    Call:0800 988 0946

    Or get your quote online.

    Lines are open Monday to Friday 8am to 8pm, Saturday 9am to 5pm and Sunday 10am - 4pm. Calls may be monitored and recorded for quality and security purpose. 

     

  • Motorbike Insurance

    Motorbike Insurance claims contact details

    Need to make a claim? Please contact the Asda partner who you have bought your insurance policy from. You can find these on your policy documents.  

    Write to us

    Alternatively you can write to: 

    Customer Services Department,
    The Bike Insurer
    Queen Anne House
    Queen Anne Street
    Southport
    PR8 1EH

    Looking for a great value quote?

    Call:0844 409 7184

    Or get your quote online.

    Lines are open Monday to Friday 9am to 7pm and Saturday 9am to 4pm. Calls may be monitored and recorded for quality and security purpose. 

     

  • Motorhome Insurance

    Motorhome Insurance contact details

    Need to make a claim? Please contact the Asda partner who you have bought your insurance policy from. You can find these on your policy documents.  

    Write to us

    Alternatively you can write to:

    Customer Services Department,
    The Motorhome Insurer
    Queen Anne House
    Queen Anne Street
    Southport
    PR8 1EH 

    Looking for a great value quote?

    Call:0844 409 9486

    Or get your quote online.

    Lines open Monday to Friday 9am - 7pm. Saturday 9am - 4pm. Calls may be monitored and recorded for quality and security purpose. 

     

     

  • Caravan Insurance

    Caravan Insurance contact details

    Need to make a claim? Please contact the Asda partner who you have bought your insurance policy from. You can find these on your policy documents.  

    Write to us

    Alternatively you can write to:

    Customer Services Department,
    The Caravan Insurer
    Queen Anne House
    Queen Anne Street
    Southport
    PR8 1EH 

    Looking for a great value quote?

    Call:0844 409 8120

    Or get your quote online.

    Lines open Monday to Friday 9am - 7pm. Saturday 9am - 4pm. Calls may be monitored and recorded for quality and security purpose. 

  • Over 50s Life Insurance

    Contacting us

    Over 50s Life Cover contact details

    Asda Over 50s Life Insurance Cover is provided by LV=

    Call: 0800 202 8104

    Lines open Monday to Friday 8.30am to 8pm, Saturday 8am to 4pm. 

    For Textphone please dial 18001 first.

    Your call may be recorded and/or monitored for training and audit purposes.

    Need to make a claim?

    Let us know about a claim as soon as possible so we can pay quickly. You can make a claim by calling 0845 640 5893 (for textphone, dial 18001 first). We may record and/or monitor your calls for training and audit purposes.

    Write to us

    Alternatively you can write to us:

    Claims Department
    LV=
    Pynes Hill House
    Rydon Lance
    Exeter
    EX2 5SP

    Any questions?

    Check out our FAQs

    Further information can also be found in your policy documents.

    Looking for a great value quote?

    Call:0800 202 8104

    Or get your quote online.

    Lines are open Monday to Friday 8am to 8pm, Saturday 8am to 4pm. Calls may be monitored and recorded for quality and security purpose. 

     

  • Life Insurance

    Write to us

    LifeSearch Limited
    5th Floor
    Capitol House
    Bond Court
    Russell Street
    Leeds
    LS1 5SP

    Any questions?

    Check out our frequently asked questions.

    Looking for a great value quote?

    Call:0800 975 1208

    Or get your quote online.

    Lines are open Monday to Friday 8am to 8pm, Saturday 9am to 2:30pm. 

  • Travel Insurance

    If you've taken out Asda Travel Insurance and need to make a claim, or are looking for an answer to a question, this information should hopefully point you in the right direction. So there's no need to worry, help is at hand.

    Need to upgrade or change your policy?

    If you need to upgrade or change anything on your policy, call 0800 519 9936. Lines are open Monday to Friday 9am-8pm, Saturday 9am-5pm 

    Further information can be found in your policy documents.

    How to make a claim

    If you need to make a claim, please get in touch as soon as possible with your policy schedule to hand. This really helps with important things like authorising payment for hospital treatment. To help speed things up, you can also download a claim form here

    24/7 assistance when abroad:

    +44 (0) 207 173 7814 

    Claims in the UK:

    0800 519 9940

    Lines are open 9am-5pm Mon-Fri 

    Write to us

    ACE European Group Ltd.
    PO Box 1086
    Belfast
    BT1 9ES 

    Customer service:

    0800 519 9936

    Lines are open Monday to Friday 9am-8pm, Saturday 9am-5pm   

    Medical conditions

    For existing medical conditions:

    0800 519 9939

    Lines are open Monday to Friday 9am-8pm, Saturday 9am-5pm 

    Any questions?

    Check out our frequently asked questions.

    Looking for a great value quote?

    Call:0800 519 9936

    Or get your quote online.

    Lines are open Monday to Friday 9am to 8pm, Saturday 9am to 5pm. 

     

  • Travel Money

    Contact us

    For help and advice about Asda Travel Money

    Any questions about your current travel money order? Then just contact us by calling the number below and we’ll be happy to help.

    Alternatively you can view our frequently asked questions.

    Call: 0845 9000 955

    Lines open Monday to Friday 8am to 10pm, Saturday 10am to 8pm, Sunday and Bank Holidays 10am to 8pm. Calls from a BT landline will cost up to 4p per minute. Rates from other providers and mobiles may differ. Please contact your provider for more details. Calls may be recorded and/or monitored.

    Asda Travel Money ordered online or by telephone is provided by Travelex Currency Services Limited, registered number: 03797356 and whose registered office is 65 Kingsway, London WC2B 6TD. 

  • Home Insurance

    We currently work with two providers to offer Asda Home Insurance. The contact details you will need will depend on when you bought your policy.

    Important Details if you took out Asda Home Insurance after 07/07/14 

    Claims, customer services, renewals, please call: 0800 479 8711

    Home Emergency claims: 0800 783 5498

    Legal Protection claims: 0844 893 5735

    Calls to all numbers may be recorded and monitored.

    Calls from a BT landline cost no more than 5p per minute. Calls from other networks may vary. Please check with your network operator.

    Write to us

    Alternatively you can write to:

    ASDA Home Insurance
    PO BOX 5733
    SOUTHEND ON SEA
    SS1 2ZP

     

    If you took out your policy before 7th July 2014, please contact us on:

    Home Insurance claims: 0845 683 0802

    Home emergency claims: 0800 316 1030

    Customer services: 0845 504 5232

    Renewals: 0845 504 5232

    Legal Protection claims: 01603 420080

    Key Cover claims: 0871 230 1213

    If you’re unsure which department should take care of your query, please call 0845 504 5232. The message you hear may ask you for more information, but if you don’t have it, one of our service team will be able to help you get to the right place. We thank you for your patience on this.

    Write to us

    Alternatively you can write to us

    If you took out your policy before 1st July 2014:

    ASDA Home Insurance
    MMT Centre 
    Severn Bridge
    Aust
    Bristol
    BS35 4BL

    Need to see your policy documents?

    Any questions?

    Check out or frequently asked questions.

    Looking for a great value quote?

    Call: 0800 479 8711

    Or get your quote online.

    Lines are open 8am to 7pm Monday to Friday (except bank holidays), 9am to 5pm Saturday. Calls may be recorded and monitored.