Contact Us

  • Gift Cards

    We’re sorry, our gift card website is unavailable right now. We’re making some essential changes and aim to have our website back up and running shortly.

    If you need to check your gift card balance, you can do this at any checkout or Customer Service Desk in any Asda store. If you have lost your registered gift card, please call our Service Team on 0800 952 0101 and one of our colleagues will be happy to help.

  • Breakdown Cover

    Cover provided by Britannia Rescue.

    If you need breakdown assistance:

    In the UK: 0800 202 8100

    Calls may be recorded. Open 24 hours.

    In Europe: (+)44 1689 891 063

    Calls may be recorded. Open 24 hours.

    In Ireland: 1800 812 757

    Calls may be recorded. Open 24 hours.

    For Asda colleagues:

    0800 202 8173

    Calls may be recorded. Opening hours Monday to Friday 8am – 8pm, Saturday & Sunday 8am – 5pm.

    Write to us

    Alternatively you can write to: Freepost LV= BRITANNIA RESCUE.

    Any questions?

    Check out our frequently asked questions.

    You can also view your policy documents here.

    Looking for breakdown cover?

    Call: 0800 202 8152

    Or buy online now.

    Lines are open Monday to Friday 8am to 8pm, Saturday 8am to 5pm and Sunday 8am - 5pm. Calls may be monitored and recorded for quality and security purpose. For TextDirect please first dial 18001.

     

  • Caravan Insurance

    Caravan Insurance contact details

    Need to make a claim? Please contact the Asda partner who you have bought your insurance policy from. You can find these on your policy documents.

    Write to us

    Alternatively you can write to:

    Customer Services Department,
    The Caravan Insurer
    8 Princes Parade,
    Liverpool,
    L3 1DL

    Looking for a great value quote?

    Call:0844 409 8120

    Calls cost 5p per minute plus your phone company's access charge.

    Or get your quote online.

    Lines open Monday to Friday 9am - 7pm. Saturday 9am - 4pm. Calls may be monitored and recorded for quality and security purpose.

  • Credit Card

    All the information you need can be found in your Online account manager login

    Looking for a more rewarding credit card?

    Call: 0371 704 3369.

    Or compare our cards and check if you're eligible.

    Lines are open Monday to Friday 8:30am to 8pm, Saturday 9am to 6pm and Sunday 10am - 4pm. Calls may be monitored or recorded for the purposes of quality control.

     

  • Home Insurance

    We currently work with two providers to offer Asda Home Insurance. The contact details you will need will depend on when you bought your policy.

    Important Details if you took out or renewed Asda Home Insurance after 07/07/14

    Claims, customer services, renewals, please call: 0800 479 8711

    Home Emergency claims: 0800 783 5498

    Legal Protection claims: 0344 893 5735

    Calls to all numbers may be recorded and monitored.

    Write to us

    Alternatively you can write to:

    ASDA Home Insurance
    PO BOX 5733
    SOUTHEND ON SEA
    SS1 2ZP

     

    If you took out your policy before 7th July 2014, please contact us on:

    Home Insurance claims: 0845 683 0802

    Calls cost 3p per minute plus your phone company's access charge

    Home emergency claims: 0800 316 1030

    Customer services: 0845 504 5232

    Calls cost 2p per minute plus your phone company's access charge

    Renewals: 0800 479 8711

    Legal Protection claims: 01603 420080

    Key Cover claims: 0871 230 1213

    If you’re unsure which department should take care of your query, please call 0845 504 5232. The message you hear may ask you for more information, but if you don’t have it, one of our service team will be able to help you get to the right place. We thank you for your patience on this.

    Write to us

    Alternatively you can write to us

    If you took out your policy before 1st July 2014:

    ASDA Home Insurance
    MMT Centre
    Severn Bridge
    Aust
    Bristol
    BS35 4BL

    Need to see your policy documents?

    Any questions?

    Check out or frequently asked questions.

    Looking for a great value quote?

    Call: 0800 479 8711

    Or get your quote online.

    Lines are open 8am to 7pm Monday to Friday (except bank holidays), 9am to 5pm Saturday. Calls may be recorded and monitored.

  • Motorbike Insurance

    Motorbike Insurance claims contact details

    Need to make a claim? Please contact the Asda partner who you have bought your insurance policy from. You can find these on your policy documents.

    Write to us

    Alternatively you can write to:

    Customer Services Department,
    The Bike Insurer
    8 Princes Parade,
    Liverpool,
    L3 1DL

    Looking for a great value quote?

    Call:0844 409 7184

    Calls cost 5p per minute plus your phone company's access charge.

    Or get your quote online.

    Lines are open Monday to Friday 9am to 7pm and Saturday 9am to 4pm. Calls may be monitored and recorded for quality and security purpose.

     

  • Motorhome Insurance

    Motorhome Insurance contact details

    Need to make a claim? Please contact the Asda partner who you have bought your insurance policy from. You can find these on your policy documents.

    Write to us

    Alternatively you can write to:

    Customer Services Department,
    The Motorhome Insurer
    8 Princes Parade,
    Liverpool,
    L3 1DL

    Looking for a great value quote?

    Call:0844 409 9486

    Calls cost 5p per minute plus your phone company's access charge.

    Or get your quote online.

    Lines open Monday to Friday 9am - 7pm. Saturday 9am - 4pm. Calls may be monitored and recorded for quality and security purpose.

     

     

  • Over 50s Life Insurance

    Contacting us

    Over 50s Life Cover contact details

    Asda Over 50s Life Insurance Cover is provided by LV=

    Call: 0800 202 8104

    Lines open Monday to Friday 8.00am to 7.00pm.

    For Textphone please dial 18001 first.

    Your call may be recorded and/or monitored for training and audit purposes.

    Need to make a claim?

    Let us know about a claim as soon as possible so we can pay quickly. You can make a claim by calling 0800 678 1908 (for textphone, dial 18001 first). We may record and/or monitor your calls for training and audit purposes.

    Write to us

    Alternatively you can write to us:

    Claims Department
    LV=
    Pynes Hill House
    Rydon Lane
    Exeter
    EX2 5SP

    Any questions?

    Check out our FAQs

    Further information can also be found in your policy documents.

    Looking for a great value quote?

    Call:0800 202 8104

    Or get your quote online.

    Lines are open Monday to Friday 8am to 8pm, Saturday 8am to 4pm. Calls may be monitored and recorded for quality and security purpose.

  • Pet Insurance

    Important numbers

    For Customer Services and Claims: 0844 800 5407.

    Lines are open Monday to Friday 8am to 6pm and Saturday 9am to 2pm. Calls cost 7p per minute plus your phone company’s access charge.

    Any questions?

    Check out our frequently asked questions.

    You can view your policy documents here.

     

    Looking for a great value quote?

    Call: 0800 181 4904

    Or get your quote online.

    Lines are open Monday to Friday 8am to 8pm, Saturday 9am to 5pm and Sunday - closed. Calls cost 7p per minute plus your phone company’s access charge.

  • Renters Insurance

    Contact us

    For claims, customer services or to talk to us about your policy:

    Call 0330 332 2637
    (costs the same as a normal landline and is included in your mobile minutes.)

    Write to us

    Alternatively you can write to:
    ASDA Renters Insurance
    PO BOX 5733
    SOUTHEND ON SEA
    SS1 2ZP

    Need to see your policy documents?

    Any questions?

    Check out or frequently asked questions.

    Looking for a great value quote?

    Call: 0330 332 2637

    Or get your quote online.

    Lines are open 8am to 7pm Monday to Friday (except bank holidays), 9am to 5pm Saturday. Calls may be recorded and monitored.

  • Travel Insurance

    If you've taken out Asda Travel Insurance and need to make a claim, or are looking for an answer to a question, this information should hopefully point you in the right direction. So there's no need to worry, help is at hand.

    Need to upgrade or change your policy?

    If you need to upgrade or change anything on your policy, call 0800 138 2373. Lines are open Monday to Friday 9am-8pm, Saturday 9am-5pm 

    Further information can be found in your policy documents.

    How to make a claim

    If you need to make a claim, please get in touch as soon as possible with your policy schedule to hand. This really helps with important things like authorising payment for hospital treatment.

    24/7 assistance when abroad:

    +44 (0) 208 712 1303

    Claims in the UK:

    0800 138 2376

    Lines are open 9am-5pm Mon-Fri 

    Write to us

    Asda Travel Insurance
    Maitland House
    Warrior Square
    Southend on Sea
    Essex
    SS1 2JY

    Customer service:

    0800 024 1128

    Lines are open Monday to Friday 9am-8pm, Saturday 9am-5pm   

    Medical conditions

    For existing medical conditions:

    0800 024 1128

    Lines are open Monday to Friday 9am-8pm, Saturday 9am-5pm 

  • Travel Money

    Contact us

    For help and advice about Asda Travel Money

    Any questions about your current Travel Money order? Then just contact us by calling the number below and we’ll be happy to help.

    Alternatively you can view our frequently asked questions.

    Call: 0800 188 4002

    Lines are open 24 hours a day. Calls may be recorded and/or monitored.

    Asda Travel Money ordered online or by telephone is provided by Travelex Currency Services Limited, registered number: 03797356 and whose registered office is 65 Kingsway, London WC2B 6TD.

  • Car Insurance

    Customer notice

    Asda no longer sell Asda Car Insurance policies to new customers. However, we do still provide a market comparison service to find the right deal for you.

    Asda Car Insurance Existing Customers

    If you are an existing Asda Car Insurance customer, you will find our contact number on any letters or documents we've sent. If you don't have your paperwork to hand, here is a quick way to find the information you need.

    Claims

    Breakdown Assistance

    Windscreen or Glass Claims

     

    Write to Asda Car Insurance

    ASDA Car Insurance
    Brightside Park
    Severn Bridge
    Aust
    Bristol
    BS35 4BL

     

    Customer Service and renewals

    It’s worth checking the frequently asked questions part of our site. If you don’t find the answer you were looking for, please give us a call on 0333 222 4544, we’re here to help.

    Customer Service opening hours:

    • Mon - Fri: 9am - 6pm
    • Saturday: 9am - 5pm

    Customer Renewal opening hours:

    • Mon - Fri: 9am - 8pm
    • Saturday: 9am - 5pm
    • Sunday: 10am - 4pm

    Claims

    To make an Asda Car Insurance claim please call us on 0333 222 4544

    You will need to tell us:

    • If you need immediate help
    • Your name
    • Your location
    • Names and contact details of anyone involved in the incident including witnesses
    • The damage to your vehicle

    Breakdown

    Please check your policy documents to confirm who your breakdown provider is. They're available 24 hours a day, 7 days a week.

    • If your breakdown policy is provided by Britannia, their number is 0800 202 8192
    • If your breakdown policy is provided by RAC, please call 0333 202 1867

     

    Windscreen or glass claim

    If you want to make a windscreen or glass claim please call 0333 222 4544

    All other car insurance customers

    If you have purchased car insurance through another provider, please refer to your policy documents for all contact and claim information.

    Looking for a great value quote?

    Asda no longer sells Asda Car Insurance policies to new customers. However, we do still provide a market comparison service to find the right deal for you.

    Get a quote

  • Van Insurance

    For Existing Asda Van Insurance customers

    If you've taken out Asda Van Insurance and need to make a claim, or are looking for an answer to a question, this information should hopefully point you in the right direction. So there's no need to worry, help is at hand.

    Click here to view your policy documents.

    How to make a claim or check the progress of a claim

    If you need to make a claim, please get in touch as soon as possible with your policy details to hand. You should contact our 24-hour claims service on 0333 005 2597.

    We'll confirm:

    • Whether your policy covers you for the incident

    • What you'll have to pay

    • All the steps involved in your claim being settled.

    Please call our dedicated claims team and they will be happy to help. Lines are open 24 hours a day, 7 days a week.

    Write to Asda Van Insurance

    ASDA Van Insurance
    Brightside Park
    Severn Bridge
    Aust
    Bristol
    BS35 4BL

    Asda Van Insurance 24-hour claims service:

    0333 005 2597

    Customer service and renewals:

    Need to make a change to your Asda Van Insurance policy? Do you need another copy of your insurance and policy documents? If you need to discuss anything about your policy, please use the contact details below

    0333 222 1052

    Calls cost 2p per minute plus your phone company's access charge

    Customer Service opening hours:

    • Mon - Fri: 9am - 6pm
    • Saturday: 9am - 5pm

    Customer Renewal opening hours:

    • Mon - Fri: 9am - 8pm
    • Saturday: 9am - 5pm
    • Sunday: 10am - 4pm

    All other van insurance customers

    If you have purchased van insurance through another provider, please refer to your policy documents for all contact and claim information.

    Looking for a great value quote?

    Asda no longer sells Asda Van Insurance policies to new customers. However, we do still provide a market comparison service to find the right deal for you.

  • Contact Asda Money

    For any comments, please contact us via email on:  

    money.queries@asda.co.uk

    We will aim to get back to you within 3 working days of receiving your email.

    Alternatively you can write to us at:  

    Asda Money
    Asda House
    Great Wilson Street
    Leeds
    LS11 5AD