Asda Travel Money

Frequently asked questions

Got a question? We might have your answer here. Can’t find what you’re looking for? Give us a call on 0800 188 4002. We’re open Monday-Friday 8am to 10pm and Saturday, Sunday & Bank Holidays 10am to 8pm.

  • Will I be charged a fee if I pay by card?

    You’ll not be charged a card handling fee if you pay by Maestro, MasterCard Debit, Visa Debit or Asda Money credit cards. If you pay by MasterCard Visa credit card, you’ll have to pay a card handling fee of 1.5% of the order value (min £4.00, max £15.00). This will be shown on your order summary as a ‘Credit Card handling fee’. Your credit card company might charge a ‘Cash handling fee’ — check the terms and conditions of your agreement. Any credit card company charge will not appear on your order total but will appear on your credit card statement. The total sum payable by you to us will be shown in your order summary.

  • What payment types do you take?

    You can pay with Visa/Visa Delta, MasterCard, Maestro or Solo. Credit card payments have a handling fee of 1.5% (min £4.00, max £15.00). There’s no handling fee for debit card payments.

    There’s no cash advance fee on Asda Travel Money when you pay with your Asda Money Credit Card.

    Cash payment taken in Bureau excluding Click & Collect.

  • What currencies can I order?

    We offer over 50 different currencies including the major currencies such as euro, US dollar and Swiss franc. If you can’t see what you need, or don’t know which currency to buy, just call 0800 188 4002.

  • Where can my order be delivered?

    For security reasons, we can only deliver your foreign currency to the UK billing address of your payment card. Alternatively you can pick up your currency from one of our in-store bureaus.

  • Can I choose a delivery date?

    Yes, we can deliver your online or phone order to your home or to an in-store Asda Travel Money bureau, where you can pick it up. You can place your order up to 14 days in advance of the collection date.

    For home delivery, you can choose Next Working Day if you order before 2pm Monday to Thursday.

    For bureau collection, you can order euros and US dollars from 24 hours prior to collection and all other currencies from 72 hours prior to collection, provided we receive and confirm your order by 2pm on the day you order.

  • What are the delivery charges?

    All Asda Travel Money orders of £500 or more are delivered to your home for free. For orders between £50 and £499.99 there’s a charge of £3.95. You can collect in-store for free with our Click and Collect service.

  • What happens if I'm not at home when my money is delivered?

    Because your travel money has to be signed for, a card will be left to let you know where you can collect your order. This will normally be your local Royal Mail depot or sorting office. You must take this card and the required identification with you, when you collect your travel money.

  • How do I find my nearest Asda Travel Money bureau?

    Just use our Travel Money bureau finder.

    Nearest Asda Travel Money bureau

  • How much notice do I need to give when I order currency online or by phone?

    For euros and US dollars, you need to order before 2pm to pick up your foreign currency after 2pm the next day. For all other currencies, if you order before 2pm you should allow 72 hours.

  • How much notice do I need to give when I order currency at an in-store bureau?

    Most major currencies are available at our in-store Asda Travel Money bureaus immediately. If your selected currency is not in-stock, we can order in-store within 24-72 hours.