Contact Asda Money
Breakdown Cover
Car Insurance
Caravan Insurance
Child Trust Funds
Corporate Gift Cards
Credit Card
Home Insurance
Gift Cards for Customers
Loans
Money Transfer Powered by Ria
Motorbike Insurance
Motorhome Insurance
Over 50s Life Insurance
Pet Insurance
Renters Insurance
Travel Insurance
Travel Money
Van Insurance
For any comments, please contact us via email on:
money.queries@asda.co.uk
We will aim to get back to you within 3 working days of receiving your email.
Alternatively you can write to us at:
Asda Money Asda House Great Wilson StreetLeeds LS11 5AD
For any credit card enquiries please contact us on:
customerenquiries@creditcard.asdamoney.com
Please do not send sensitive information such as credit card number via email.
If you’re writing to us about our credit card, please write to us at:
Asda Credit CardCreation Financial Services Chadwick House Blenheim Court Solihull B91 2AA
In the UK: 0800 202 8100
In Europe: (+)44 1689 891 063
In Ireland: 1800 812 757
Calls may be recorded. Open 24 hours.
Alternatively you can write to: Freepost LV= BRITANNIA RESCUE.
Any questions?
Check out our frequently asked questions.
You can also view your policy documents here.
Buy online now
0800 202 8173
Lines are open Saturday 9am to 5pm, Sunday closed.
Need to make a claim? Please contact the insurer or broker from whom you bought your insurance policy. You can find these on your policy documents.
Use our price comparison service to find the right deal for you.
Get a quote
Or call 0330 022 7024 to speak to one of our team.
Lines are open Monday to Friday 8.30am to 5pm. Calls may be monitored and recorded for quality and security purposes.
Use our simple and easy form and get a quote.
Asda provided a service to set up a Government Child Trust Fund from 2005, for eligible children born from 2002.
If you set up a Child Trust Fund with Asda and want to get in touch about the account please use the contact details below dependant on the year you set it up.
Before you call, you’ll need;
For Child Trust Funds set up before 2008; OneFamily Your Child Trust Fund (CTF) is now being looked after by OneFamily. Your CTF is known as the UK Investments CTF.
OneFamily are experts in child savings products and are the UK’s largest CTF provider. Owned by and run for their customers, with over £7.4 billion of funds under management, your CTF is in safe hands.
You can find out more information about CTF’s on OneFamily’s website or call the OneFamily Customer Service Team on 03448 920 920. Open Monday to Friday from 9am to 7pm and 9am to 1pm on Saturdays.
For funds set up after 2008; Foresters Financial Services Call 0333 600 0333 option 1, option 2Open Monday to Friday from 8.30am to 5pm.
If they do not have a record, there is a form on the government website that you can complete to find where your child trust fund is held.
Call us on: 0333 207 9661
Lines are open Monday to Friday 9am - 5pm
Email us at: asdagiftcards@orionprint.com
All the information you need can be found in your Online account manager
Write to us at:Asda Credit CardChadwick HouseBlenheim CourtSolihullB91 2AA
If your card doesn’t start 5299 and you have a PPI claim, you can send this to;Santander UK PLCPO Box 1125BradfordBD1 9JG
Call us on 0800 783 5881 from within the UK or +44 121 712 6952 from abroad.Please note this team cannot answer any account queries and is available 24 hours a day.Calls may be recorded. Calls charged at basic rate. The number provided may be included as part of any inclusive call minutes provided by your phone operator.
Asda Stores Limited (Great Wilson Street, Leeds, LS11 5AD), trading as Asda Money, acts as a credit broker not as a lender and is authorised and regulated by the Financial Conduct Authority. Asda Stores Limited only offers credit cards provided by Creation Financial Services Limited, Chadwick House, Blenheim Court, Solihull B91 2AA. Subject to status. Applicants must be aged 18 or over and UK resident (including Isle of Man and Channel Islands).
Need to make a claim? If you took out a Home Insurance policy after 1st September 2019, please contact the provider from whom you bought your insurance policy. You can find their details on your policy documents.
Or call 0330 0224116 to speak to one of the team.
If you took out an Asda Home Insurance policy before 1st September 2019, please call one of the numbers below:
Calls to all numbers may be recorded and monitored.
Alternatively you can write to:Asda Home Insurance PO BOX 5733 Southend on Sea SS1 2ZP
To access the gift card website to register your card or to log in, please visit cards.asda.com. If you have any questions about your gift card, please contact us here or call us on 0800 519 33 33 and one of our colleagues will be happy to help.
Call us on: 0333 555 0560
Monday to Thursday 8.30am to 8.00pm Friday 8.30am to 5pm Saturday 9.00am to 4pm
Email us at: contactus@asdaloans.com
Atlantic House, Atlas Business park. Simonsway, Manchester. M22 5PR
Call our customer service team on 0800 085 5272 or email us at asdamoneytransfer@riafinancial.com and we’ll respond to your query within the same day.
The customer service team are available between 8am- 9pm Monday to Saturday, 10am-5pm Sundays and Bank Holidays.
Please note we are closed Christmas and New Year’s Day.
Or call 0330 022 6574 to speak to one of our team.
Asda no longer sell Asda Over 50’s policies to new customers.
Existing Customer? Contacting us
Over 50s Life Cover existing customer contact detailsAsda Over 50s Life Insurance Cover is provided by LV=Call: 0800 678 1907 Lines open Monday to Friday 8:30am to 6:30pm. For Textphone please dial 18001 first.Your call will be recorded and/or monitored for training and audit purposes.
Need to make a claim?Let us know about a claim as soon as possible so we can pay quickly. To make a claimCall: 0800 678 1908Lines open Monday to Friday 8:30am to 6:30pm.For Textphone please dial 18001 first.Your call will be recorded and/or monitored for training and audit purposes.
Write to usClaims DepartmentLV= Emperor HouseGrenadier RoadExeter EX1 3LH
Email usExisting Customers – EBProtection@lv.comClaims - 50plusclaims@lv.com
To protect our staff and everyone else from the spread of COVID-19 we’re running reduced contact services and are prioritising our existing customer and claims calls. As a result we are temporarily pausing the sale of new policies via our Contact Centre, you can still purchase pet insurance online. For all customer service and claims queries, find out how to get in touch below.
However, don't forget if you are having a problem getting hold of us or your vet you can call the 24 hour Vet Advice Line. You can rest assured that there'll be a veterinary nurse there to help in your time of need.
If or when you need to call the 24 hour Vet Advice Line number, please call 0800 197 0922 quoting your pet policy number.
If you need to get in touch with us and your original policy number begins with 'PA', please the following numbers:
Customer service 0370 405 0006Claims 0370 405 0007
Lines are open:Monday - 9am to 7pmTuesday - 9am to 7pmWednesday - 9am to 7pmThursday - 9am to 7pmFriday - 9am to 5.30pmSaturday - 10am to 4pmSunday - Closed
The bereavement line and legal helpline are all open 24 hours a day, 365 days a year - please see your policy documents for more details on these.
Call charges to 03 numbers will vary.Calls may be monitored and recorded.
If you need to get in touch with us and your original policy number begins with 'ASD', please use the following details:
Customer service:
Email customerqueries@insurancefactory.co.uk
Phone 0333 234 0623
Lines are open:Monday to Friday - 9am to 6pm Saturday - 9am to 1pm Sunday - Closed
Claims:
Email petclaims@insurancefactory.co.uk
Phone 0333 999 0933
If you need to make a claim and your policy number begins with 'ASD' please download our claim form.
Check out Asda Pet Insurance frequently asked questions.
You can view your policy documents here.
We’re no longer offering new Renters Insurance policies. But our Contents Insurance is a great value alternative. For customers that already have Asda Renters Insurance, you’re still covered by your current policy until it expires.
For Renters Insurance claims, customer services or to talk to us about your policy:Call 0330 332 2637Lines are open 8am to 7pm Monday to Friday (except bank holidays), 9am to 5pm Saturday. Calls may be recorded and monitored. (Costs the same as a normal landline and is included in your mobile minutes).
Alternatively you can write to:Asda Renters InsurancePO BOX 5733Southend on SeaSS1 2ZP
Need to see your policy documents? See below:
Asda Renters Insurance Policy SummaryAsda Renters Insurance Policy Wording
If you've taken out Asda Travel Insurance and need to make a claim, or are looking for an answer to a question, this information should hopefully point you in the right direction. So there's no need to worry, help is at hand.
If you need to upgrade or change anything on your policy, call 0800 138 2373. Lines are open Monday to Friday 9am-8pm, Saturday 9am-5pm
Further information can be found in your policy documents.
If you need to make a claim, please get in touch as soon as possible with your policy schedule to hand. This really helps with important things like authorising payment for hospital treatment.
+44 (0) 208 712 1303
0800 138 2376
Lines are open 9am-5pm Mon-Fri
Asda Travel InsuranceMaitland HouseWarrior SquareSouthend on SeaEssexSS1 2JY
0800 024 1128
Lines are open Monday to Friday 9am-8pm, Saturday 9am-5pm
For existing medical conditions:
Any questions about your current Travel Money order? Then just contact us by calling the number below and we’ll be happy to help.
Alternatively you can view our frequently asked questions.
Lines are open 24 hours a day. Calls may be recorded and/or monitored.
Asda Travel Money ordered online or by telephone is provided by Travelex Currency Services Limited, registered number: 03797356 and whose registered office is 4th floor, Kings Place, 90 York Way, London, N1 9AG.
Or call 0330 022 7740 to speak to one of our team.