Contact Us

For any comments, please contact us via email on:  

money.queries@asda.co.uk

For any credit card enquirers please contact us on:

customerenquiries@creditcard.asdamoney.com 

Please do not send sensitive information such as credit card number via email.

We will aim to get back to you within 3 working days of receiving your email.

Alternatively you can write to us at:  

Asda Money
Asda House
Great Wilson Street
Leeds
LS11 5AD

Cover provided by Britannia Rescue.

If you need breakdown assistance:

In the UK: 0800 202 8100

In Europe: (+)44 1689 891 063

In Ireland: 1800 812 757

Calls may be recorded. Open 24 hours.

Write to us

Alternatively you can write to: Freepost LV= BRITANNIA RESCUE.

Any questions?

Check out our frequently asked questions.

You can also view your policy documents here.

Looking for breakdown cover?

Call: 0800 202 8152

Or buy online now.

Lines are open Monday to Friday 8am to 8pm, Saturday 9am to 5pm and Sunday 10am - 4pm. Calls may be monitored and recorded for quality and security purposes. For TextPhone  first dial 18001. 

For Asda colleagues:

0800 202 8173

Lines are open Monday to Friday 8am to 8pm, Saturday 9am to 5pm and Sunday 10am - 4pm.

Need to make a claim? Please contact the insurer or broker from whom you bought your insurance policy. You can find these on your policy documents.

Looking for a great value quote?

Use our price comparison service to find the right deal for you.

Get a quote

Or call  0330 022 7024 to speak to one of our team.

Lines are open Monday to Friday 8.30am to 5pm. Calls may be monitored and recorded for quality and security purposes.

Need to make a claim? Please contact the insurer or broker from whom you bought your insurance policy. You can find these on your policy documents.

Looking for a great value quote?

Use our simple and easy form and get a quote.

Or call 0330 022 7024 to speak to one of our team.

Lines are open Monday to Friday 8.30am to 5pm. Calls may be monitored and recorded for quality and security purposes.

Child Trust Funds

Asda provided a service to set up a Government Child Trust Fund from 2005, for eligible children born from 2002.

If you set up a Child Trust Fund with Asda and want to get in touch about the account please use the contact details below dependant on the year you set it up.

Before you call, you’ll need;

• The name, address and Date Of Birth of the person who set it up
• The name and Date of Birth of the child it was set up for

For funds set up before 2008;
One Family
0800 616 695 option 2, option 2
- Mon – Fri: 9am - 7pm
- Sat: 9am - 1pm

For funds set up after 2008;
Foresters Financial Services
0333 600 0333 option 1, option 2
- Mon – Friday: 08:30am - 5pm

If they do not have a record, there is a form on the government website that you can complete to find where your child trust fund is held - https://www.gov.uk/child-trust-funds

Register for your corporate rewards scheme and choose from a range of custom gift cards 

Phone

Call us on: 0333 207 9661

Lines are open Monday to Friday 9am - 5pm

Email

Email us at: asdagiftcards@orionprint.com  

Looking for a more rewarding credit card?

Compare our cards and check if you're eligible.

Call: 0371 704 3369.
Lines are open Monday to Friday 8:30am to 8pm, Saturday 9am to 6pm and Sunday 10am - 4pm. Calls may be monitored or recorded for the purposes of quality control.

Email us at customerenquiries@creditcard.asdamoney.com

Existing customers 

All the information you need can be found in your Online account manager

Write to us at:
Asda Credit Card
Chadwick House
Blenheim Court
Solihull
B91 2AA

If your card doesn’t start 5299 and you have a PPI claim, you can send this to;
Santander UK PLC
PO Box 1125
Bradford
BD1 9JG

Lost or stolen card?

Call us on 0800 783 5881 from within the UK or +44 121 712 6952 from abroad.
Please note this team cannot answer any account queries and is available 24 hours a day.
Calls may be recorded. Calls charged at basic rate. The number provided may be included as part of any inclusive call minutes provided by your phone operator.

Asda Stores Limited (Great Wilson Street, Leeds, LS11 5AD), trading as Asda Money, acts as a credit broker not as a lender and is authorised and regulated by the Financial Conduct Authority. Asda Stores Limited only offers credit cards provided by Creation Financial Services Limited, Chadwick House, Blenheim Court, Solihull B91 2AA. Subject to status. Applicants must be aged 18 or over and UK resident (including Isle of Man and Channel Islands). 

Home Insurance contact numbers

Write to us

Alternatively you can write to:

ASDA Home Insurance
PO BOX 5733
SOUTHEND ON SEA
SS1 2ZP 

Looking for a great value quote?

Call: 0800 479 8711

Or get your quote online.

Lines are open 8am to 7pm Monday to Friday (except bank holidays), 9am to 5pm Saturday. Calls may be recorded and monitored.

To access the gift card website to register your card or to log in, please visit cards.asda.com. If you have any questions about your gift card, please call 01709 919714 and one of our colleagues will be happy to help.

Phone

Call us on: 0333 555 0560

Monday to Thursday 8.30am to 8.00pm
Friday 8.30am to 5pm
Saturday 9.00am to 4pm

Email

Email us at: contactus@asdaloans.com

Write to us

Atlantic House, Atlas Business park. Simonsway, Manchester. M22 5PR

Call our customer service team on 0800 085 5272 or email us at asdamoneytransfer@riafinancial.com and we’ll respond to your query within the same day.

The customer service team are available between 8am- 9pm Monday to Saturday, 10am-5pm Sundays and Bank Holidays.

Please note we are closed Christmas and New Year’s Day.

Need to make a claim? Please contact the insurer or broker from whom you bought your insurance policy. You can find these on your policy documents.

Looking for a great value quote?

Use our simple and easy form and get a quote.

Or call 0330 022 7024 to speak to one of our team.

Lines are open Monday to Friday 8.30am to 5pm. Calls may be monitored and recorded for quality and security purposes.

Need to make a claim? Please contact the insurer or broker from whom you bought your insurance policy. You can find these on your policy documents.

Looking for a great value quote?

Use our simple and easy form and get a quote.

Or call 0330 022 6574 to speak to one of our team.

Lines are open Monday to Friday 8.30am to 5pm. Calls may be monitored and recorded for quality and security purposes.

Customer notice

Asda no longer sell Asda Over 50’s policies to new customers.

Existing Customer? Contacting us

Over 50s Life Cover existing customer contact details
Asda Over 50s Life Insurance Cover is provided by LV=
Call: 0800 678 1907
Lines open Monday to Friday 8:30am to 6:30pm.
For Textphone please dial 18001 first.
Your call will be recorded and/or monitored for training and audit purposes.

Need to make a claim?
Let us know about a claim as soon as possible so we can pay quickly. To make a claim
Call: 0800 678 1908
Lines open Monday to Friday 8:30am to 6:30pm.
For Textphone please dial 18001 first.
Your call will be recorded and/or monitored for training and audit purposes.

Write to us
Claims Department
LV=
Emperor House
Grenadier Road
Exeter
EX1 3LH

Email us
Existing Customers – EBProtection@lv.com
Claims - 50plusclaims@lv.com

Important numbers

Vet Advice Line:

Please refer to your policy documents for the Vet Advice Line number, if or when you need to call.

Get a quote:

If you're looking for a pet insurance quote, you can get a quote online or call 0800 975 4353

Lines are open:
Monday - 8am to 8pm
Tuesday - 8am to 8pm
Wednesday - 8am to 8pm
Thursday - 8am to 8pm
Friday - 8am to 6pm
Saturday - 9am to 5pm
Sunday - Closed

Calls may be monitored and recorded.

Existing customers:

If you need to get in touch with us and your original policy number begins with 'PA', please the following numbers:

Customer service 0370 405 0006
Claims 0370 405 0007

Lines are open:
Monday - 9am to 7pm
Tuesday - 9am to 7pm
Wednesday - 9am to 7pm
Thursday - 9am to 7pm
Friday - 9am to 5.30pm
Saturday - 10am to 4pm
Sunday - Closed 

The bereavement line and legal helpline are all open 24 hours a day, 365 days a year - please see your policy documents for more details on these. 

Call charges to 03 numbers will vary.
Calls may be monitored and recorded.

If you need to get in touch with us and your original policy number begins with 'ASD', please call the following numbers:

Customer service 0333 234 0623
Lines are open:
Monday to Friday - 8am to 8pm 
Saturday - 9am to 2pm 
Sunday - Closed

Claims 0333 999 0933
Lines are open:
Monday to Friday - 8am to 6pm 
Saturday - 9am to 2pm 
Sunday - Closed 

Call charges to 03 numbers will vary.
Calls may be monitored and recorded.

Any questions?

Check out Asda Pet Insurance frequently asked questions.

You can view your policy documents here.

Contact us

For claims, customer services or to talk to us about your policy:

Call 0330 332 2637
(costs the same as a normal landline and is included in your mobile minutes.)

Write to us

Alternatively you can write to:
ASDA Renters Insurance
PO BOX 5733
SOUTHEND ON SEA
SS1 2ZP

Need to see your policy documents?

Any questions?

Check out or frequently asked questions.

Looking for a great value quote?

Call: 0330 332 2637

Or get your quote online.

Lines are open 8am to 7pm Monday to Friday (except bank holidays), 9am to 5pm Saturday. Calls may be recorded and monitored.

If you've taken out Asda Travel Insurance and need to make a claim, or are looking for an answer to a question, this information should hopefully point you in the right direction. So there's no need to worry, help is at hand.

Need to upgrade or change your policy?

If you need to upgrade or change anything on your policy, call 0800 138 2373. Lines are open Monday to Friday 9am-8pm, Saturday 9am-5pm 

Further information can be found in your policy documents.

How to make a claim

If you need to make a claim, please get in touch as soon as possible with your policy schedule to hand. This really helps with important things like authorising payment for hospital treatment.

24/7 assistance when abroad:

+44 (0) 208 712 1303

Claims in the UK:

0800 138 2376

Lines are open 9am-5pm Mon-Fri 

Write to us

Asda Travel Insurance
Maitland House
Warrior Square
Southend on Sea
Essex
SS1 2JY

Customer service:

0800 024 1128

Lines are open Monday to Friday 9am-8pm, Saturday 9am-5pm   

Medical conditions

For existing medical conditions:

0800 024 1128

Lines are open Monday to Friday 9am-8pm, Saturday 9am-5pm 

Any questions about your current Travel Money order? Then just contact us by calling the number below and we’ll be happy to help.

Alternatively you can view our frequently asked questions.

Call: 0800 188 4002

Lines are open 24 hours a day. Calls may be recorded and/or monitored.

Asda Travel Money ordered online or by telephone is provided by Travelex Currency Services Limited, registered number: 03797356 and whose registered office is 4th floor, Kings Place, 90 York Way, London, N1 9AG.

Need to make a claim? Please contact the insurer or broker from whom you bought your insurance policy. You can find these on your policy documents.

Looking for a great value quote?

Use our price comparison service to find the right deal for you.

Get a quote

Or call 0330 022 7740 to speak to one of our team.

Lines are open Monday to Friday 8.30am to 5pm. Calls may be monitored and recorded for quality and security purposes.