• Contact Asda Money

    For any comments, please contact us via email on:  

    money.queries@asda.co.uk

    For any credit card enquirers please contact us on:

    customerenquiries@creditcard.asdamoney.com 

    Please do not send sensitive information such as credit card number via email.

    We will aim to get back to you within 3 working days of receiving your email.

    Alternatively you can write to us at:  

    Asda Money
    Asda House
    Great Wilson Street
    Leeds
    LS11 5AD

  • Breakdown Cover

    Cover provided by Britannia Rescue.

    If you need breakdown assistance:

    In the UK: 0800 202 8100

    In Europe: (+)44 1689 891 063

    In Ireland: 1800 812 757

    Calls may be recorded. Open 24 hours.

    Write to us

    Alternatively you can write to: Freepost LV= BRITANNIA RESCUE.

    Any questions?

    Check out our frequently asked questions.

    You can also view your policy documents here.

    Looking for breakdown cover?

    Call: 0800 202 8152

    Or buy online now.

    Lines are open Monday to Friday 8am to 8pm, Saturday 9am to 5pm and Sunday 10am - 4pm. Calls may be monitored and recorded for quality and security purposes. For TextPhone  first dial 18001. 

    For Asda colleagues:

    0800 202 8173

    Lines are open Monday to Friday 8am to 8pm, Saturday 9am to 5pm and Sunday 10am - 4pm.

  • Car Insurance

    Customer notice

    Asda no longer sell Asda Car Insurance policies to new customers. However, we do still provide a market comparison service to find the right deal for you.

    Asda Car Insurance Existing Customers

    If you are an existing Asda Car Insurance customer, you will find our contact number on any letters or documents we've sent. If you don't have your paperwork to hand, here is a quick way to find the information you need.

    Claims

    Breakdown Assistance

    Windscreen or Glass Claims

     

    Write to us

    ASDA Car Insurance
    Brightside Park
    Severn Bridge
    Aust
    Bristol
    BS35 4BL

     

    Customer Service

    It’s worth checking the frequently asked questions part of our site. If you don’t find the answer you were looking for, please give us a call on 0333 222 4544, we’re here to help.

    Customer Service opening hours:

    • Mon - Fri: 9am - 6pm
    • Saturday: 9am - 5pm

    Claims

    To make an Asda Car Insurance claim please call us on 0333 222 4544

    You will need to tell us:

    • If you need immediate help
    • Your name
    • Your location
    • Names and contact details of anyone involved in the incident including witnesses
    • The damage to your vehicle

    Breakdown

    Please check your policy documents to confirm who your breakdown provider is. They're available 24 hours a day, 7 days a week.

    • If your breakdown policy is provided by RAC, please call 0333 202 1867

     

    Windscreen or glass claim

    If you want to make a windscreen or glass claim please call 0333 222 4544

    All other car insurance customers

    If you have purchased car insurance through another provider, please refer to your policy documents for all contact and claim information.

    Looking for a great value quote?

    Asda no longer sells Asda Car Insurance policies to new customers. However, we do still provide a market comparison service to find the right deal for you.

    Get a quote

  • Caravan Insurance

    Caravan Insurance contact details

    Need to make a claim? Please contact the Asda partner who you have bought your insurance policy from. You can find these on your policy documents.

    Write to us

    Alternatively you can write to:

    Customer Services Department,
    The Caravan Insurer
    8 Princes Parade,
    Liverpool,
    L3 1DL

    Looking for a great value quote?

    Call:0844 409 8120

    Calls cost 5p per minute plus your phone company's access charge.

    Or get your quote online.

    Lines open Monday to Friday 9am - 7pm. Saturday 9am - 4pm. Calls may be monitored and recorded for quality and security purpose.

  • Corporate Gift Cards

    Register for your corporate rewards scheme and choose from a range of custom gift cards 

    Phone

    Call us on: 0333 207 9661

    Lines are open Monday to Friday 9am - 5pm

     

    Email

    Email us at: asdagiftcards@orionprint.com  

  • Credit Card

    Looking for a more rewarding credit card?

    Compare our cards and check if you're eligible.

    Call: 0371 704 3369.
    Lines are open Monday to Friday 8:30am to 8pm, Saturday 9am to 6pm and Sunday 10am - 4pm. Calls may be monitored or recorded for the purposes of quality control.

    Email us at customerenquiries@creditcard.asdamoney.com

    Existing customers 

    All the information you need can be found in your Online account manager

    Write to us at:
    Asda Credit Card
    Chadwick House
    Blenheim Court
    Solihull
    B91 2AA

    If your card doesn’t start 5299 and you have a PPI claim, you can send this to;
    Santander UK PLC
    PO Box 1125
    Bradford
    BD1 9JG

    Lost or stolen card?

    Call us on 0800 783 5881 from within the UK or +44 121 712 6952 from abroad.
    Please note this team cannot answer any account queries and is available 24 hours a day.
    Calls may be recorded. Calls charged at basic rate. The number provided may be included as part of any inclusive call minutes provided by your phone operator.

    Asda Stores Limited (Great Wilson Street, Leeds, LS11 5AD), trading as Asda Money, acts as a credit broker not as a lender and is authorised and regulated by the Financial Conduct Authority. Asda Stores Limited only offers credit cards provided by Creation Financial Services Limited, Chadwick House, Blenheim Court, Solihull B91 2AA. Subject to status. Applicants must be aged 18 or over and UK resident (including Isle of Man and Channel Islands). 

  • Home Insurance

    Home Insurance contact numbers

     For claims, customer services, renewals, please call: 0800 479 8711

    Home Emergency claims: 0800 783 5498

    Legal Protection claims: 0344 893 5735

    Calls to all numbers may be recorded and monitored.

    Write to us

    Alternatively you can write to:

    ASDA Home Insurance
    PO BOX 5733
    SOUTHEND ON SEA
    SS1 2ZP 

    Looking for a great value quote?

    Call: 0800 479 8711

    Or get your quote online.

    Lines are open 8am to 7pm Monday to Friday (except bank holidays), 9am to 5pm Saturday. Calls may be recorded and monitored.

  • Gift Cards for Customers

    To access the gift card website to register your card or to log in, please visit cards.asda.com. If you have any questions about your gift card, please call 01709 919714 and one of our colleagues will be happy to help.

  • Loans

    Phone

    Call us on: 0333 555 0560

    Monday to Thursday 8.30am to 8.00pm
    Friday 8.30am to 5pm
    Saturday 9.00am to 4pm

    Email

    Email us at: contactus@asdaloans.com

    Write to us

    Atlantic House, Atlas Business park. Simonsway, Manchester. M22 5PR

  • Money Transfer Powered by Ria

    Call our customer service team on 0800 085 5272 or email us at asdamoneytransfer@riafinancial.com and we’ll respond to your query within the same day.

    The customer service team are available between 8am- 9pm Monday to Saturday, 10am-5pm Sundays and Bank Holidays.

    Please note we are closed Christmas and New Year’s Day.

  • Motorbike Insurance

    Motorbike Insurance claims contact details

    Need to make a claim? Please contact the Asda partner who you have bought your insurance policy from. You can find these on your policy documents.

    Write to us

    Alternatively you can write to:

    Customer Services Department,
    The Bike Insurer
    8 Princes Parade,
    Liverpool,
    L3 1DL

    Looking for a great value quote?

    Call:0844 409 7184

    Calls cost 5p per minute plus your phone company's access charge.

    Or get your quote online.

    Lines are open Monday to Friday 9am to 7pm and Saturday 9am to 4pm. Calls may be monitored and recorded for quality and security purpose.

     

  • Motorhome Insurance

    Motorhome Insurance contact details

    Need to make a claim? Please contact the Asda partner who you have bought your insurance policy from. You can find these on your policy documents.

    Write to us

    Alternatively you can write to:

    Customer Services Department,
    The Motorhome Insurer
    8 Princes Parade,
    Liverpool,
    L3 1DL

    Looking for a great value quote?

    Call:0844 409 9486

    Calls cost 5p per minute plus your phone company's access charge.

    Or get your quote online.

    Lines open Monday to Friday 9am - 7pm. Saturday 9am - 4pm. Calls may be monitored and recorded for quality and security purpose.

     

     

  • Over 50s Life Insurance

    Customer notice

    Asda no longer sell Asda Over 50’s policies to new customers.

    Existing Customer? Contacting us

    Over 50s Life Cover existing customer contact details
    Asda Over 50s Life Insurance Cover is provided by LV=
    Call: 0800 678 1907
    Lines open Monday to Friday 8:30am to 6:30pm.
    For Textphone please dial 18001 first.
    Your call will be recorded and/or monitored for training and audit purposes.

    Need to make a claim?
    Let us know about a claim as soon as possible so we can pay quickly. To make a claim
    Call: 0800 678 1908
    Lines open Monday to Friday 8:30am to 6:30pm.
    For Textphone please dial 18001 first.
    Your call will be recorded and/or monitored for training and audit purposes.

    Write to us
    Claims Department
    LV=
    Emperor House
    Grenadier Road
    Exeter
    EX1 3LH

    Email us
    Existing Customers – EBProtection@lv.com
    Claims - 50plusclaims@lv.com

  • Pet Insurance

    Important numbers

    Get a quote:

    If you're looking for a pet insurance quote, you can get a quote online or call 0800 975 4353

    Lines are open:
    Monday - 8am to 8pm
    Tuesday - 8am to 8pm
    Wednesday - 8am to 8pm
    Thursday - 8am to 8pm
    Friday - 8am to 6pm
    Saturday - 9am to 5pm
    Sunday - Closed

    Calls may be monitored and recorded.

    Existing customers:

    If you need to get in touch with us and your original policy number begins with 'PA', please the following numbers:

    Customer service 0370 405 0006
    Claims 0370 405 0007

    Lines are open:
    Monday - 9am to 7pm
    Tuesday - 9am to 7pm
    Wednesday - 9am to 7pm
    Thursday - 9am to 7pm
    Friday - 9am to 5.30pm
    Saturday - 10am to 4pm
    Sunday - Closed 

    The bereavement line and legal helpline are all open 24 hours a day, 365 days a year - please see your policy documents for more details on these. 

    Call charges to 03 numbers will vary.
    Calls may be monitored and recorded.

    If you need to get in touch with us and your original policy number begins with 'ASD', please call the following numbers:

    Customer service 0333 234 0623
    Lines are open:
    Monday to Friday - 8am to 8pm 
    Saturday - 9am to 5pm 
    Sunday - Closed

    Claims 0333 999 0933
    Lines are open:
    Monday to Friday - 8am to 6pm 
    Saturday - 9am to 2pm 
    Sunday - Closed 

    Call charges to 03 numbers will vary.
    Calls may be monitored and recorded.

    Any questions?

    Check out Asda Pet Insurance frequently asked questions.

    You can view your policy documents here.

  • Renters Insurance

    Contact us

    For claims, customer services or to talk to us about your policy:

    Call 0330 332 2637
    (costs the same as a normal landline and is included in your mobile minutes.)

    Write to us

    Alternatively you can write to:
    ASDA Renters Insurance
    PO BOX 5733
    SOUTHEND ON SEA
    SS1 2ZP

    Need to see your policy documents?

    Any questions?

    Check out or frequently asked questions.

    Looking for a great value quote?

    Call: 0330 332 2637

    Or get your quote online.

    Lines are open 8am to 7pm Monday to Friday (except bank holidays), 9am to 5pm Saturday. Calls may be recorded and monitored.

  • Travel Insurance

    If you've taken out Asda Travel Insurance and need to make a claim, or are looking for an answer to a question, this information should hopefully point you in the right direction. So there's no need to worry, help is at hand.

    Need to upgrade or change your policy?

    If you need to upgrade or change anything on your policy, call 0800 138 2373. Lines are open Monday to Friday 9am-8pm, Saturday 9am-5pm 

    Further information can be found in your policy documents.

    How to make a claim

    If you need to make a claim, please get in touch as soon as possible with your policy schedule to hand. This really helps with important things like authorising payment for hospital treatment.

    24/7 assistance when abroad:

    +44 (0) 208 712 1303

    Claims in the UK:

    0800 138 2376

    Lines are open 9am-5pm Mon-Fri 

    Write to us

    Asda Travel Insurance
    Maitland House
    Warrior Square
    Southend on Sea
    Essex
    SS1 2JY

    Customer service:

    0800 024 1128

    Lines are open Monday to Friday 9am-8pm, Saturday 9am-5pm   

    Medical conditions

    For existing medical conditions:

    0800 024 1128

    Lines are open Monday to Friday 9am-8pm, Saturday 9am-5pm 

  • Travel Money

    Any questions about your current Travel Money order? Then just contact us by calling the number below and we’ll be happy to help.

    Alternatively you can view our frequently asked questions.

    Call: 0800 188 4002

    Lines are open 24 hours a day. Calls may be recorded and/or monitored.

    Asda Travel Money ordered online or by telephone is provided by Travelex Currency Services Limited, registered number: 03797356 and whose registered office is 4th floor, Kings Place, 90 York Way, London, N1 9AG.

  • Van Insurance

    For Existing Asda Van Insurance customers

    If you've taken out Asda Van Insurance and need to make a claim, or are looking for an answer to a question, this information should hopefully point you in the right direction. So there's no need to worry, help is at hand.

    Click here to view your policy documents.

    How to make a claim or check the progress of a claim

    If you need to make a claim, please get in touch as soon as possible with your policy details to hand. You should contact our 24-hour claims service on 0333 005 2597.

    We'll confirm:

    • Whether your policy covers you for the incident

    • What you'll have to pay

    • All the steps involved in your claim being settled.

    Please call our dedicated claims team and they will be happy to help. Lines are open 24 hours a day, 7 days a week.

    Write to us

    ASDA Van Insurance
    Brightside Park
    Severn Bridge
    Aust
    Bristol
    BS35 4BL

    Asda Van Insurance 24-hour claims service:

    0333 005 2597

    Customer service and renewals:

    Need to make a change to your Asda Van Insurance policy? Do you need another copy of your insurance and policy documents? If you need to discuss anything about your policy, please use the contact details below

    0333 222 1052

    Calls cost 2p per minute plus your phone company's access charge

    Customer Service opening hours:

    • Mon - Fri: 9am - 6pm
    • Saturday: 9am - 5pm

    Customer Renewal opening hours:

    • Mon - Fri: 9am - 8pm
    • Saturday: 9am - 5pm
    • Sunday: 10am - 4pm

    All other van insurance customers

    If you have purchased van insurance through another provider, please refer to your policy documents for all contact and claim information.

    Looking for a great value quote?

    Asda no longer sells Asda Van Insurance policies to new customers. However, we do still provide a market comparison service to find the right deal for you.

  • Child Trust Funds

    Child Trust Funds

    Asda provided a service to set up a Government Child Trust Fund from 2005, for eligible children born from 2002.

    If you set up a Child Trust Fund with Asda and want to get in touch about the account please use the contact details below dependant on the year you set it up.

    Before you call, you’ll need;

    • The name, address and Date Of Birth of the person who set it up
    • The name and Date of Birth of the child it was set up for

     

    For funds set up before 2008;
    One Family
    0800 616 695 option 2, option 2
    - Mon – Fri: 9am - 7pm
    - Sat: 9am - 1pm


    For funds set up after 2008;
    Foresters Financial Services
    0333 600 0333 option 1, option 2
    - Mon – Friday: 08:30am - 5pm


    If they do not have a record, there is a form on the government website that you can complete to find where your child trust fund is held - https://www.gov.uk/child-trust-funds