Contact Us

Cover provided by Britannia Rescue.

If you need breakdown assistance:

In the UK: 0800 202 8100

In Europe: (+)44 1689 891 063

In Ireland: 1800 812 757

Calls may be recorded. Open 24 hours.

Write to us

Alternatively you can write to: Freepost LV= BRITANNIA RESCUE.

Any questions?

Check out our frequently asked questions.

You can also view your policy documents here.

Looking for breakdown cover?

Call: 0800 202 8152

Or buy online now.

Lines are open Monday to Friday 8am to 8pm, Saturday 9am to 5pm and Sunday 10am - 4pm. Calls may be monitored and recorded for quality and security purposes. For TextPhone  first dial 18001. 

For Asda colleagues:

0800 202 8173

Lines are open Monday to Friday 8am to 8pm, Saturday 9am to 5pm and Sunday 10am - 4pm.

Customer notice

Asda no longer sell Asda Car Insurance policies to new customers. However, we do still provide a market comparison service to find the right deal for you.

Asda Car Insurance Existing Customers

If you are an existing Asda Car Insurance customer, you will find our contact number on any letters or documents we've sent. If you don't have your paperwork to hand, here is a quick way to find the information you need.

Claims

Breakdown Assistance

Windscreen or Glass Claims

Write to us

ASDA Car Insurance
Brightside Park
Severn Bridge
Aust
Bristol
BS35 4BL

Customer Service

It’s worth checking the frequently asked questions part of our site. If you don’t find the answer you were looking for, please give us a call on 0333 222 4544, we’re here to help.

Customer Service opening hours:

• Mon - Fri: 9am - 6pm
• Saturday: 9am - 5pm

Claims

To make an Asda Car Insurance claim please call us on 0333 222 4544

You will need to tell us:

• If you need immediate help
• Your name
• Your location
• Names and contact details of anyone involved in the incident including witnesses
• The damage to your vehicle

Breakdown

Please check your policy documents to confirm who your breakdown provider is. They're available 24 hours a day, 7 days a week.

• If your breakdown policy is provided by RAC, please call 0333 202 1867

Windscreen or glass claim

If you want to make a windscreen or glass claim please call 0333 222 4544

All other car insurance customers

If you have purchased car insurance through another provider, please refer to your policy documents for all contact and claim information.

Looking for a great value quote?

Asda no longer sells Asda Car Insurance policies to new customers. However, we do still provide a market comparison service to find the right deal for you.

Get a quote

All the information you need can be found in your Online account manager login

Looking for a more rewarding credit card?

Call: 0371 704 3369.

or email customerenquiries@creditcard.asdamoney.com

Compare our cards and check if you're eligible.

Lines are open Monday to Friday 8:30am to 8pm, Saturday 9am to 6pm and Sunday 10am - 4pm. Calls may be monitored or recorded for the purposes of quality control.

To access the gift card website to register your card or to log in, please visit cards.asda.com. If you have any questions about your gift card, please call 01709 919714 and one of our colleagues will be happy to help.

Home Insurance contact numbers

Write to us

Alternatively you can write to:

ASDA Home Insurance
PO BOX 5733
SOUTHEND ON SEA
SS1 2ZP 

Looking for a great value quote?

Call: 0800 479 8711

Or get your quote online.

Lines are open 8am to 7pm Monday to Friday (except bank holidays), 9am to 5pm Saturday. Calls may be recorded and monitored.

Phone

Call us on: 0800 032 3829
From a mobile: 0161 498 7739

Monday to Thursday 8.30am to 8.30pm
Friday 8.30am to 7pm
Saturday 9.30am to 6pm
Sunday closed

Email

Email us at : support@freedomfinance.co.uk

Write to us

Atlantic House, Atlas Business park. Simonsway, Manchester. M22 5PR

Call our customer service team on 0800 085 5272 or email us at asdamoneytransfer@riafinancial.com and we’ll respond to your query within the same day.

The customer service team are available between 8am- 9pm Monday to Saturday, 10am-5pm Sundays and Bank Holidays.

Please note we are closed Christmas and New Year’s Day.

Motorbike Insurance claims contact details

Need to make a claim? Please contact the Asda partner who you have bought your insurance policy from. You can find these on your policy documents.

Write to us

Alternatively you can write to:

Customer Services Department,
The Bike Insurer
8 Princes Parade,
Liverpool,
L3 1DL

Looking for a great value quote?

Call:0844 409 7184

Calls cost 5p per minute plus your phone company's access charge.

Or get your quote online.

Lines are open Monday to Friday 9am to 7pm and Saturday 9am to 4pm. Calls may be monitored and recorded for quality and security purpose.

Motorhome Insurance contact details

Need to make a claim? Please contact the Asda partner who you have bought your insurance policy from. You can find these on your policy documents.

Write to us

Alternatively you can write to:

Customer Services Department,
The Motorhome Insurer
8 Princes Parade,
Liverpool,
L3 1DL

Looking for a great value quote?

Call:0844 409 9486

Calls cost 5p per minute plus your phone company's access charge.

Or get your quote online.

Lines open Monday to Friday 9am - 7pm. Saturday 9am - 4pm. Calls may be monitored and recorded for quality and security purpose.

Contacting us

Over 50s Life Cover contact details

Asda Over 50s Life Insurance Cover is provided by LV=

Call: 0800 202 8104

Lines open Monday to Friday 8.00am to 7.00pm.

For Textphone please dial 18001 first.

Your call may be recorded and/or monitored for training and audit purposes.

Need to make a claim?

Let us know about a claim as soon as possible so we can pay quickly. You can make a claim by calling 0800 678 1908 (for textphone, dial 18001 first). We may record and/or monitor your calls for training and audit purposes.

Write to us

Alternatively you can write to us:

Claims Department
LV=
Pynes Hill House
Rydon Lane
Exeter
EX2 5SP

Any questions?

Check out our FAQs

Further information can also be found in your policy documents.

Looking for a quote?

Call:0800 202 8104

Or get your quote online.

Lines are open Monday to Friday 8am to 8pm, Saturday 8am to 4pm. Calls may be monitored and recorded for quality and security purpose.

Important numbers

For Customer Services and Claims: 0844 800 5407.

Lines are open Monday to Friday 8am to 6pm and Saturday 9am to 2pm. Calls cost 7p per minute plus your phone company’s access charge.

Any questions?

Check out our frequently asked questions.

You can view your policy documents here.

Looking for a great value quote?

Call: 0800 181 4904

Or get your quote online.

Lines are open Monday to Friday 8am to 8pm, Saturday 9am to 5pm and Sunday - closed. Calls cost 7p per minute plus your phone company’s access charge.

Contact us

For claims, customer services or to talk to us about your policy:

Call 0330 332 2637
(costs the same as a normal landline and is included in your mobile minutes.)

Write to us

Alternatively you can write to:
ASDA Renters Insurance
PO BOX 5733
SOUTHEND ON SEA
SS1 2ZP

Need to see your policy documents?

Any questions?

Check out or frequently asked questions.

Looking for a great value quote?

Call: 0330 332 2637

Or get your quote online.

Lines are open 8am to 7pm Monday to Friday (except bank holidays), 9am to 5pm Saturday. Calls may be recorded and monitored.

If you've taken out Asda Travel Insurance and need to make a claim, or are looking for an answer to a question, this information should hopefully point you in the right direction. So there's no need to worry, help is at hand.

Need to upgrade or change your policy?

If you need to upgrade or change anything on your policy, call 0800 138 2373. Lines are open Monday to Friday 9am-8pm, Saturday 9am-5pm 

Further information can be found in your policy documents.

How to make a claim

If you need to make a claim, please get in touch as soon as possible with your policy schedule to hand. This really helps with important things like authorising payment for hospital treatment.

24/7 assistance when abroad:

+44 (0) 208 712 1303

Claims in the UK:

0800 138 2376

Lines are open 9am-5pm Mon-Fri 

Write to us

Asda Travel Insurance
Maitland House
Warrior Square
Southend on Sea
Essex
SS1 2JY

Customer service:

0800 024 1128

Lines are open Monday to Friday 9am-8pm, Saturday 9am-5pm   

Medical conditions

For existing medical conditions:

0800 024 1128

Lines are open Monday to Friday 9am-8pm, Saturday 9am-5pm 

Caravan Insurance contact details

Need to make a claim? Please contact the Asda partner who you have bought your insurance policy from. You can find these on your policy documents.

Write to us

Alternatively you can write to:

Customer Services Department,
The Caravan Insurer
8 Princes Parade,
Liverpool,
L3 1DL

Looking for a great value quote?

Call:0844 409 8120

Calls cost 5p per minute plus your phone company's access charge.

Or get your quote online.

Lines open Monday to Friday 9am - 7pm. Saturday 9am - 4pm. Calls may be monitored and recorded for quality and security purpose.

For any comments, please contact us via email on:  

money.queries@asda.co.uk

Please do not send sensitive information such as credit card number via email.

We will aim to get back to you within 3 working days of receiving your email.

Alternatively you can write to us at:  

Asda Money
Asda House
Great Wilson Street
Leeds
LS11 5AD

Any questions about your current Travel Money order? Then just contact us by calling the number below and we’ll be happy to help.

Alternatively you can view our frequently asked questions.

Call: 0800 188 4002

Lines are open 24 hours a day. Calls may be recorded and/or monitored.

Asda Travel Money ordered online or by telephone is provided by Travelex Currency Services Limited, registered number: 03797356 and whose registered office is 4th floor, Kings Place, 90 York Way, London, N1 9AG.

For Existing Asda Van Insurance customers

If you've taken out Asda Van Insurance and need to make a claim, or are looking for an answer to a question, this information should hopefully point you in the right direction. So there's no need to worry, help is at hand.

Click here to view your policy documents.

How to make a claim or check the progress of a claim

If you need to make a claim, please get in touch as soon as possible with your policy details to hand. You should contact our 24-hour claims service on 0333 005 2597.

We'll confirm:

• Whether your policy covers you for the incident

• What you'll have to pay

• All the steps involved in your claim being settled.

Please call our dedicated claims team and they will be happy to help. Lines are open 24 hours a day, 7 days a week.

Write to us

ASDA Van Insurance
Brightside Park
Severn Bridge
Aust
Bristol
BS35 4BL

Asda Van Insurance 24-hour claims service:

0333 005 2597

Customer service and renewals:

Need to make a change to your Asda Van Insurance policy? Do you need another copy of your insurance and policy documents? If you need to discuss anything about your policy, please use the contact details below

0333 222 1052

Calls cost 2p per minute plus your phone company's access charge

Customer Service opening hours:

• Mon - Fri: 9am - 6pm
• Saturday: 9am - 5pm

Customer Renewal opening hours:

• Mon - Fri: 9am - 8pm
• Saturday: 9am - 5pm
• Sunday: 10am - 4pm

All other van insurance customers

If you have purchased van insurance through another provider, please refer to your policy documents for all contact and claim information.

Looking for a great value quote?

Asda no longer sells Asda Van Insurance policies to new customers. However, we do still provide a market comparison service to find the right deal for you.