Contact Us

Find all the contact details you'll need below. Before you get in touch, have you checked out our FAQs? They might help you get answers to your questions quicker.
Money
- Credit Card
-
Existing customers
All the information you need can be found in your Online account manager.
For any credit card enquiries please contact Creation Finance.
Email: customerenquiries@creditcard.asdamoney.com
Do not send sensitive information such as credit card number via email.
Write:
Asda Credit Card
Creation Financial Services
Chadwick House
Blenheim Court
Solihull
B91 2AALost or stolen card?
Call Creation on 0800 783 5881 from within the UK or +44 121 712 6952 from abroad.
Please note this team cannot answer any account queries and is available 24 hours a day.
Calls may be recorded. Calls charged at basic rate. The number provided may be included as part of any inclusive call minutes provided by your phone operator.
- Personal Loans
-
Existing customers
If you have a question about an existing loan you took out through Asda, please get in touch with your loan provider.
Looking for a loan or have a question about an application?
Email: contactus@asdaloans.com
Phone: 0800 061 2041
Our lines are open: Monday to Thursday 8.30am-8.00pm, Friday 8.30am-5pm, Saturday 9.00am-4pm.
Write:
Atlantic House
Atlas Business Park
Simonsway
Manchester
M22 5PR
- Money Transfer
-
Email: asdamoneytransfer@riafinancial.com
Phone: 0800 085 5272
Our lines are open: Monday to Saturday 8am-7pm, Sundays closed and Bank Holidays 10am-5pm.
Travel
- Travel Money
-
Any questions about Asda Travel Money or your order? See if you can find an answer in our FAQs or get in touch and we’ll be happy to help.
Email: asda.online@travelex.com
Call: 0800 188 4002
Our lines are open 24 hours a day. Calls may be recorded and/or monitored.
Asda Travel Money Card
If you have a general Asda Travel Money Card query, please get in touch using the following contact details.
Email: cardservices_prepaid@mastercard.com
Call: 0800 260 0355
Please note that, for security reasons, you must NOT include your full Asda Travel Money Card number in any written correspondence. The card number should always be supplied by providing the first six and last four digits only, for example 1234 56XX XXXX 0123
- Travel Insurance
-
If you need to ask a question about taking out a policy (including existing medical conditions), upgrade or change your policy:
Email: customer.services@travelinsurance.asda.com
Write:
Asda Travel Insurance
Maitland House
Warrior Square
Southend on Sea
Essex
SS1 2JYFurther information can be found in your policy documents.
How to make a claim:
If you need to make a claim, please get in touch as soon as possible with your policy schedule to hand. This really helps with important things like authorising payment for hospital treatment.
24/7 assistance when abroad:
Policies bought before 9th November 2021:
Call: +44 (0) 208 712 1303Policies bought after 9th November 2021:
Call: +44 (0) 203 467 4124Claims in the UK:
Policies bought before 9th November 2021:
Email: ASSISTANCE.UK@mapfre.com
Call: 0800 138 2376Policies bought after 9th November 2021:
Online: www.submitaclaim.co.uk/AS
Call: 0800 479 8704Our lines are open: Monday to Friday 9am-5pm.
Insurance
- Travel Insurance
-
If you need to ask a question about taking out a policy (including existing medical conditions), upgrade or change your policy:
Email: customer.services@travelinsurance.asda.com
Write:
Asda Travel Insurance
Maitland House
Warrior Square
Southend on Sea
Essex
SS1 2JYFurther information can be found in your policy documents.
How to make a claim:
If you need to make a claim, please get in touch as soon as possible with your policy schedule to hand. This really helps with important things like authorising payment for hospital treatment.
24/7 assistance when abroad:
Policies bought before 9th November 2021:
Call: +44 (0) 208 712 1303Policies bought after 9th November 2021:
Call: +44 (0) 203 467 4124Claims in the UK:
Policies bought before 9th November 2021:
Email: ASSISTANCE.UK@mapfre.com
Call: 0800 138 2376Policies bought after 9th November 2021:
Online: www.submitaclaim.co.uk/AS
Call: 0800 479 8704Our lines are open: Monday to Friday 9am-5pm.
- Home Insurance
-
Need to make a claim?
If you took out an Asda Home Insurance policy before 1st September 2019:
Call: 0800 479 8711
For Home Emergency claims: 0800 783 5498
For Legal Protection claims: 0344 893 5735Calls to all numbers may be recorded and monitored.
Write:
Asda Home Insurance
PO BOX 5733
Southend on Sea
SS1 2ZPIf you took out a Home Insurance policy after 1st September 2019, please contact the provider from whom you bought your insurance policy. You can find their details on your policy documents.
Have a question about comparing quotes?
Call: 0330 0224116
Our lines are open: Monday to Friday 8.30am-5pm. Calls may be monitored and recorded for quality and security purposes.
- Pet Insurance
-
Existing customers:
If you need to get in touch with us and your original policy number begins with 'ASD', ‘ASN’ or ‘ASM’ please use the following details:
Customer service:
Email: customerqueries@insurancefactory.co.uk
Phone: 0333 234 0623
Claims:
If you need to make a claim and your policy number begins with 'ASD', ‘ASN’ or ‘ASM’, please download our claim form.
Email: petclaims@insurancefactory.co.uk
Phone: 0333 999 0933
Our lines are open: Monday to Friday 8am-8pm, Saturday 9am-2pm, Sunday closed.
Call charges to 03 numbers will vary. Calls may be monitored and recorded.
If you need to get in touch with us and your original policy number begins with 'PA', please use the following details:
Customer service:
Email: petadmin@landg.com
Call: 0370 405 0006
Claims:
Email:petclaims@landg.com
Call: 0370 405 0007
Our lines are open Monday to Friday 9am-6pm, Saturday 9am-1pm, Sunday closed. We're closed Bank Holidays.
Call charges to 03 numbers will vary. Calls may be monitored and recorded.
The Vet Advice Line service, bereavement line and legal helpline are all open 24 hours a day, 365 days a year - please see your policy documents for more details on these.
- Car Insurance
-
Need to make a claim? Please contact the insurer or broker from whom you bought your insurance policy. You can find these on your policy documents.
Have a question about comparing quotes?
Call: 0330 022 7024
Our lines are open: Monday to Friday 8.30am-5pm. Calls may be monitored and recorded for quality and security purposes.
- Van Insurance
-
Need to make a claim? Please contact the insurer or broker from whom you bought your insurance policy. You can find these on your policy documents.
Have a question about comparing quotes?
Call: 0330 022 7740
Our lines are open: Monday to Friday 8.30am-5pm. Calls may be monitored and recorded for quality and security purposes.
- Motorbike Insurance
-
Need to make a claim? Please contact the insurer or broker from whom you bought your insurance policy. You can find these on your policy documents.
Have a question about comparing quotes?
Call: 0330 022 7024
Our lines are open: Monday to Friday 8.30am-5pm. Calls may be monitored and recorded for quality and security purposes.
- Caravan Insurance
-
Need to make a claim? Please contact the insurer or broker from whom you bought your insurance policy. You can find these on your policy documents.
Have a question about comparing quotes?
Call: 0330 022 7024
Our lines are open: Monday to Friday 8.30am-5pm. Calls may be monitored and recorded for quality and security purposes.
- Motorhome Insurance
-
Need to make a claim? Please contact the insurer or broker from whom you bought your insurance policy. You can find these on your policy documents.
Have a question about comparing quotes?
Call: 0330 022 6574
Our lines are open: Monday to Friday 8.30am-5pm. Calls may be monitored and recorded for quality and security purposes.
- Breakdown Cover
-
Cover provided by Britannia Rescue.
If you need breakdown assistance:
In the UK call: 0800 202 8100
In Europe call: (+)44 1689 891 063
In Ireland call: 1800 812 757
Calls may be recorded. Open 24 hours.
If you need to ask a question about taking out cover or changing your cover:
Call: 0800 202 8152
Lines are open Monday to Friday 9am-6pm, Saturday 9am-5pm and Sunday 10am-4pm. Calls may be recorded and/or monitored.
Write:
Freepost LV= BRITANNIA RESCUE
Further information can be found in your policy documents.
Legacy
- Child Trust Funds
-
Asda provided a service to set up a Government Child Trust Fund from 2005, for eligible children born from 2002.
If you set up a Child Trust Fund with Asda and want to get in touch about the account please use the contact details below dependant on the year you set it up.
Before you call, you’ll need;
- The name, address and Date Of Birth of the person who set it up
- The name and Date of Birth of the child it was set up for
For Child Trust Funds set up before 2008;
OneFamily
Your Child Trust Fund (CTF) is now being looked after by OneFamily. Your CTF is known as the UK Investments CTF.OneFamily are experts in child savings products and are the UK’s largest CTF provider. Owned by and run for their customers, with over £7.4 billion of funds under management, your CTF is in safe hands.
You can find out more information about CTF’s on OneFamily’s website or call the OneFamily Customer Service Team on 03448 920 920. Open Monday to Friday from 9am to 7pm and 9am to 1pm on Saturdays.
For funds set up after 2008;
Foresters Financial (Child Trust Funds opened with The Children's Mutual)
Call 0333 600 0333
Open Monday to Friday from 8.30am to 5pm.For more information about CTFs held with Foresters Financial, visit their website.
If they do not have a record, there is a form on the government website that you can complete to find where your child trust fund is held.
- Over 50s Life Insurance
-
Asda no longer sell Asda Over 50’s policies to new customers.
Existing Customer?
Email: EBProtection@lv.com
Call: 0800 678 1907
Asda Over 50s Life Insurance Cover is provided by LV=
Lines open Monday to Friday 8.30am-6.30pm. For Textphone please dial 18001 first.
Your call will be recorded and/or monitored for training and audit purposes.
Need to make a claim?
Let us know about a claim as soon as possible so we can pay quickly.
Email: 50plusclaims@lv.com
Call: 0800 678 1908
Lines open Monday to Friday 8.30am-6.30pm. For Textphone please dial 18001 first.
Your call will be recorded and/or monitored for training and audit purposes.
Write:
Claims Department
LV=
Emperor House
Grenadier Road
Exeter
EX1 3LH
- Renters Insurance
-
We’re no longer offering new Renters Insurance policies. But our Contents Insurance is a great value alternative. For customers that already have Asda Renters Insurance, you’re still covered by your current policy until it expires.
Existing Customer?
For Renters Insurance claims, customer services or to talk to us about your policy:
Call: 0330 332 2637
Lines are open Monday to Friday 8am-7pm (except bank holidays), Saturday 9am-5pm.
Calls may be recorded and monitored. (Costs the same as a normal landline and is included in your mobile minutes).
Write:
Asda Renters Insurance
PO BOX 5733
Southend on Sea
SS1 2ZP
Asda Money
- Contact Asda Money
-
If you have an enquiry for Asda Money and are unable to use any of the contact details for our products listed above, please submit your enquiry here.
Write:
Asda Money
Asda House
Great Wilson Street
Leeds
LS11 5ADPlease note: if you're writing to us regarding one of our products, please state which product and partner you're referring to.
ASDA Money is a trading name of Asda Financial Services Ltd and Asda Stores Ltd which are for general insurance Introducer Appointed Representatives. They are both authorised and regulated by the Financial Conduct Authority, Asda Financial Services Ltd reference number 230174 and Asda Stores Ltd reference number 407914. Registered address: Great Wilson Street, Leeds, LS11 5AD.
Asda Stores Limited (Great Wilson Street, Leeds, LS11 5AD), trading as ASDA Money, acts as a credit broker not as a lender and is authorised and regulated by the Financial Conduct Authority, firms reference number 718361.