Contact Us

You can talk to a member of our team using Live Chat in your app or online servicing account between 9am - 5pm, Monday to Friday. This can be found in the Help section on the More tab. 

Lost or stolen card?

Outside of these hours if you think your card is lost or stolen, or you don’t recognise a transaction on your account, we strongly recommend you freeze your card to stop it being used; you can do this by choosing the Freeze button on the Card tab in your app or online servicing account. Alternatively you can contact our emergency out of hours team on 0808 175 4600.

Existing customers

If you have a question about an existing loan you took out through Asda, please get in touch with your loan provider.

Looking for a loan or have a question about an application?

Email: contactus@asdaloans.com

Phone: 0800 061 2041

Our lines are open: Monday to Thursday 8.30am-8.00pm, Friday 8.30am-5pm, Saturday 9.00am-4pm.

Write:

Atlantic House
Atlas Business Park
Simonsway
Manchester
M22 5PR

Any questions about Asda Travel Money or your order? See if you can find an answer in our FAQs or get in touch and we’ll be happy to help.

Email: asda.online@travelex.com 

Call: 0800 188 4002

Our lines are open 24 hours a day. Calls may be recorded and/or monitored.

Asda Travel Money Card

If you have a general Asda Travel Money Card query, please get in touch using the following contact details.

Email: cardservices_prepaid@mastercard.com

Call: 0800 260 0355

Please note that, for security reasons, you must NOT include your full Asda Travel Money Card number in any written correspondence. The card number should always be supplied by providing the first six and last four digits only, for example 1234 56XX XXXX 0123

If you need to ask a question about taking out a policy (including existing medical conditions), upgrade or change your policy:

Email: customer.services@travelinsurance.asda.com

Write:

Asda Travel Insurance
Maitland House
Warrior Square
Southend on Sea
Essex
SS1 2JY

Further information can be found in your policy documents.

How to make a claim:

If you need to make a claim, please get in touch as soon as possible with your policy schedule to hand. This really helps with important things like authorising payment for hospital treatment.

24/7 assistance when abroad:

Policies bought before 9th November 2021:
Call: +44 (0) 208 712 1303

Policies bought after 9th November 2021:
Call: +44 (0) 203 467 4124

Claims in the UK:

Policies bought before 9th November 2021:
Email: ASSISTANCE.UK@mapfre.com 
Call: 0800 138 2376

Policies bought after 9th November 2021:
Online: www.submitaclaim.co.uk/AS
Call: 0800 479 8704

Our lines are open: Monday to Friday 9am-5pm.

If you need to ask a question about taking out a policy (including existing medical conditions), upgrade or change your policy:

Email: customer.services@travelinsurance.asda.com

Write:

Asda Travel Insurance
Maitland House
Warrior Square
Southend on Sea
Essex
SS1 2JY

Further information can be found in your policy documents.

How to make a claim:

If you need to make a claim, please get in touch as soon as possible with your policy schedule to hand. This really helps with important things like authorising payment for hospital treatment.

24/7 assistance when abroad:

Policies bought before 9th November 2021:
Call: +44 (0) 208 712 1303

Policies bought after 9th November 2021:
Call: +44 (0) 203 467 4124

Claims in the UK:

Policies bought before 9th November 2021:
Email: ASSISTANCE.UK@mapfre.com 
Call: 0800 138 2376

Policies bought after 9th November 2021:
Online: www.submitaclaim.co.uk/AS
Call: 0800 479 8704

Our lines are open: Monday to Friday 9am-5pm.

Need to make a claim?

If you took out an Asda Home Insurance policy before 1st September 2019:

Call: 0800 479 8711

For Home Emergency claims: 0800 783 5498
For Legal Protection claims: 0344 893 5735

Write:

Asda Home Insurance
PO BOX 5733
Southend on Sea
SS1 2ZP 

If you took out a Home Insurance policy after 1st September 2019, please contact the provider from whom you bought your insurance policy. You can find their details on your policy documents.

Have a question about comparing quotes?

Call: 0330 0224116

Our lines are open: Monday to Friday 8.30am-5pm. Calls may be monitored and recorded for quality and security purposes.

Existing customers:

If you need to get in touch with us and your original policy number begins with 'ASD', ‘ASN’ or ‘ASM’ please use the following details:

Customer service:

Email: customerqueries@insurancefactory.co.uk

Phone: 0333 234 0623

Claims:

If you need to make a claim and your policy number begins with 'ASD', ‘ASN’ or ‘ASM’, please download our claim form.

Email: petclaims@insurancefactory.co.uk

Phone: 0333 999 0933

Our lines are open: Monday to Friday 8am-8pm,  Saturday 9am-2pm, Sunday closed.

Call charges to 03 numbers will vary. Calls may be monitored and recorded.

Need to make a claim? Please contact the insurer or broker from whom you bought your insurance policy. You can find these on your policy documents.

Have a question about comparing quotes?

Call: 0330 022 7024

Our lines are open: Monday to Friday 8.30am-5pm. Calls may be monitored and recorded for quality and security purposes.

Need to make a claim? Please contact the insurer or broker from whom you bought your insurance policy. You can find these on your policy documents.

Have a question about comparing quotes?

Call: 0330 022 7740

Our lines are open: Monday to Friday 8.30am-5pm. Calls may be monitored and recorded for quality and security purposes.

Need to make a claim? Please contact the insurer or broker from whom you bought your insurance policy. You can find these on your policy documents.

Have a question about comparing quotes?

Call: 0330 022 7024

Our lines are open: Monday to Friday 8.30am-5pm. Calls may be monitored and recorded for quality and security purposes.

Need to make a claim? Please contact the insurer or broker from whom you bought your insurance policy. You can find these on your policy documents.

Have a question about comparing quotes?

Call: 0330 022 7024

Our lines are open: Monday to Friday 8.30am-5pm. Calls may be monitored and recorded for quality and security purposes.

Need to make a claim? Please contact the insurer or broker from whom you bought your insurance policy. You can find these on your policy documents.

Have a question about comparing quotes?

Call: 0330 022 6574

Our lines are open: Monday to Friday 8.30am-5pm. Calls may be monitored and recorded for quality and security purposes.

Cover provided by Britannia Rescue.

If you need breakdown assistance:

In the UK call: 0800 202 8100

In Europe call: (+)44 1689 891 063

In Ireland call: 1800 812 757

Calls may be recorded. Open 24 hours.

If you need to ask a question about taking out cover or changing your cover:

Call: 0800 202 8152

Lines are open Monday to Friday 9am-6pm, Saturday 9am-5pm and Sunday 10am-4pm. Calls may be recorded and/or monitored.

Write:

Freepost LV= BRITANNIA RESCUE

Further information can be found in your policy documents.

Asda provided a service to set up a Government Child Trust Fund from 2005, for eligible children born from 2002.

If you set up a Child Trust Fund with Asda and want to get in touch about the account please use the contact details below dependant on the year you set it up.

Before you call, you’ll need;

• The name, address and Date Of Birth of the person who set it up
• The name and Date of Birth of the child it was set up for

For Child Trust Funds set up before 2008;

OneFamily
Your Child Trust Fund (CTF) is now being looked after by OneFamily. Your CTF is known as the UK Investments CTF.

OneFamily are experts in child savings products and are the UK’s largest CTF provider. Owned by and run for their customers, with over £7.4 billion of funds under management, your CTF is in safe hands.

You can find out more information about CTF’s on OneFamily’s website or call the OneFamily Customer Service Team on 03448 920 920. Open Monday to Friday from 9am to 7pm and 9am to 1pm on Saturdays.

For funds set up after 2008;

Foresters Financial (Child Trust Funds opened with The Children's Mutual)
Call 0333 600 0333
Open Monday to Friday from 8.30am to 5pm.

For more information about CTFs held with Foresters Financial, visit their website.

If they do not have a record, there is a form on the government website that you can complete to find where your child trust fund is held.

Asda no longer sell Asda Over 50’s policies to new customers.

Existing Customer?

Email: EBProtection@lv.com

Call: 0800 678 1907

Asda Over 50s Life Insurance Cover is provided by LV=

Lines open Monday to Friday 8.30am-6.30pm. For Textphone please dial 18001 first.

Your call will be recorded and/or monitored for training and audit purposes.

Need to make a claim?

Let us know about a claim as soon as possible so we can pay quickly.

Email: 50plusclaims@lv.com

Call: 0800 678 1908

Lines open Monday to Friday 8.30am-6.30pm. For Textphone please dial 18001 first.

Your call will be recorded and/or monitored for training and audit purposes.

Write:

Claims Department
LV=
Emperor House
Grenadier Road
Exeter
EX1 3LH

We’re no longer offering new Renters Insurance policies. But our Contents Insurance is a great value alternative. For customers that already have Asda Renters Insurance, you’re still covered by your current policy until it expires.

Existing Customer?

For Renters Insurance claims, customer services or to talk to us about your policy:

Call: 0330 332 2637

Lines are open Monday to Friday 8am-7pm (except bank holidays), Saturday 9am-5pm.

Calls may be recorded and monitored. (Costs the same as a normal landline and is included in your mobile minutes).

Write:

Asda Renters Insurance
PO BOX 5733
Southend on Sea
SS1 2ZP

If you have an enquiry for Asda Money and are unable to use any of the contact details for our products listed above, please submit your enquiry here.

Write:  

Asda Money
Asda House
Great Wilson Street
Leeds
LS11 5AD

Please note: if you're writing to us regarding one of our products, please state which product and partner you're referring to.