We’re making some important changes to our Asda Credit Card. The current card program provided by Creation Financial services will be closing on the 13th July 2020. If you are an existing Asda Cashback Credit Card customer, you will have received a notice of variation in the post with further details. There are also some FAQs below.
We are working hard on a new Asda Cashback Credit Card and more information will be available soon. Please check back for the latest updates.
If you are an existing customer please refer to the notice of variation letter you should have received in the post for further details on when your card will expire. You can still log in to your account here and you will have until 12th September to create your cashback vouchers. You can redeem these vouchers in store or online at George.com. After this date any unused cashback will be lost, so make sure you remember to use it!
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Creation is the provider of your Asda Cashback Credit Card account.
We are writing to let to you know about some important changes to your Asda Cashback Credit Card account.
Creation has agreed with Asda to end the relationship, so will no longer be issuing Asda Cashback Credit Cards and the current scheme will end. It is a permanent change that will affect all Asda Credit cardholders.
We’ve sent all the details you’ll need about these changes through the post, along with some information to answer any questions you may have.
Your existing Asda card will continue to work for now. For further information please see the Notice of Variation sent to you in the post.
Yes you will earn cashback on purchases until 13th July 2020. You will then have until 12th September 2020 to create your cashback voucher.
Yes, you will need to create a voucher for your Cashback before 12th September 2020. You will then have 28 days to redeem that voucher in Asda stores or online at George.com. Any Cashback not redeemed will be lost.
To create a voucher for any Cashback you’ve earned, login to your account and create your voucher to use in Asda stores or online at George.com.
You will no longer be able to use your Credit Card but you will still need to make at least the minimum payment until your balance has been repaid in full. Making only the minimum payment will mean it will take longer and cost you more to pay off your outstanding balance. Any cashback not redeemed will be lost.
We are working hard to get a new Asda Credit Card live as soon as possible. Please check back on our website for the latest updates.
If you do not want a Creation Card, your account will be closed and you will be unable to use your Asda Cashback Credit Card after 13th July 2020.
If you choose to be transferred to a Creation Card you will receive a new Creation Card by 31st August 2020.
If you would still like to speak to someone about the changes to your card please call Creation on 0330 094 9397* (lines are open 10am to 4pm Mon-Fri).
If you change your mind, you can cancel your voucher at any time before it expires on the cashback panel, and the amount will be added back onto your cashback balance.
Once you have created your cashback voucher simply copy the voucher code and click on ‘Apply Voucher’ to enter it on the payment page on George.com.
To spend your cashback voucher, simply go in to your local Asda store and scan the barcode at the till. Remember, you can scan the voucher directly from your phone, or print off a copy if you prefer. Vouchers cannot be redeemed against the following items and categories in store: Kiosk (including Tobacco, Newspapers and Magazines), Fuel, Lottery, Gift Cards, Mobile Phone Top-Up Cards, Infant Formula, Optical and Prescriptions.
For returns of an item purchased from an Asda store wholly with a cashback voucher, refunds will be given to you on a standard store gift card to be spent back in store. Store gift cards are valid for two years from the last transaction.
Please note: You should treat your gift card like cash, you can protect your card by registering it online, any unprotected lost or stolen cards cannot be replaced.
For returns placed on George.com, the refund will be made as an eVoucher on your George account to use against a future George purchase. Once the George eVoucher is created this will be valid for 90 days.
Make sure you are signed up to your Online Account Manager or registered to receive paper vouchers to start spending your cashback!
Please call our customer services team on 0371 704 3369* who will be happy to help you download vouchers or look at other options available.