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FAQs

View all our FAQs below

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To save you time and get you answers quickly, we've gathered our most asked questions and put them in this handy area.

If you are still having trouble, feel free to get in contact with us.

Money

  • Credit Cards

    From using your card abroad, fees and charges to how cash back works.

    Credit cards FAQs

  • Personal Loans

    Managing your loan, repaying it and the different terminologies used throughout.

    Personal loans FAQs

Travel

  • Travel Money

    Ways to get money, exchange rates and different currencies.

    Travel money FAQs

  • Travel Insurance

    Making claims, cover options and the latest travel information.

    Travel insurance FAQs

Insurance

ASDA Money is a trading name of both Asda Financial Services Limited and Asda Stores Limited, which both have their registered address at Great Wilson Street, Leeds, LS11 5AD.

In respect of general insurance products Asda Financial Services Limited and Asda Stores Limited each act as an introducer appointed representative.

In respect of the Asda Money Credit Card only, Asda Stores Limited acts as a credit broker, not as a lender, and is authorised and regulated by the Financial Conduct Authority (firm reference number 718361). The Asda Money Credit Card is issued by Jaja Finance Limited.

In respect of personal loans Asda Financial Services Limited t/a ‘Asda Money’ is an introducer appointed representative of Aro (a trading style of Freedom Finance Limited) who are authorised and regulated by the Financial Conduct Authority.

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