FAQs
View all our FAQs below

To save you time and get you answers quickly, we've gathered our most asked questions and put them in this handy area.
If you are still having trouble, feel free to get in contact with us.
Money
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Credit Cards
From using your card abroad, fees and charges to how cash back works.
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Personal Loans
Managing your loan, repaying it and the different terminologies used throughout.
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Money Transfer
Costs, pick up locations and the countries you can send to.
Travel
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Travel Money
Ways to get money, exchange rates and different currencies.
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Travel Insurance
Making claims, cover options and the latest travel information.
Insurance
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Travel Insurance
Making claims, cover options and the latest travel information.
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Pet Insurance
Making a claim, updating details and getting in touch.
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Breakdown Cover
Checking your policy, coverage and getting in touch.
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Car Insurance
Checking your policy, understanding what’s covered and tips and tricks.
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Van Insurance
Claims, checking what’s covered and tips and tricks.
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Motorbike Insurance
Checking your policy, understanding what’s covered and claiming.
ASDA Money is a trading name of Asda Financial Services Ltd and Asda Stores Ltd which are for general insurance Introducer Appointed Representatives. They are both authorised and regulated by the Financial Conduct Authority, Asda Financial Services Ltd reference number 230174 and Asda Stores Ltd reference number 407914. Registered address: Great Wilson Street, Leeds, LS11 5AD.
Asda Stores Limited (Great Wilson Street, Leeds, LS11 5AD), trading as ASDA Money, acts as a credit broker not as a lender and is authorised and regulated by the Financial Conduct Authority, firms reference number 718361.