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Travel Money FAQs

Got a question? We might have your answer here. Can’t find what you’re looking for? Give us a call on 0800 188 4002. We’re open 24 hours a day.

Travel Money FAQs

Will I be charged a fee if I pay by card?

You will not be charged a card processing fee by us if you choose  to pay by debit or credit card. However, your card issuer may apply additional charges and we recommend that you check this with them before you buy your travel money.

What payment types do you take?

You can pay with Visa/Visa Delta, MasterCard ®, Maestro or Solo.

You will not be charged a card processing fee by us if you choose  to pay by debit or credit card. However, your card issuer may apply additional charges and we recommend that you check this with them before you buy your travel money.

What currencies can I order?

We offer over 50 different currencies including the major currencies such as Euros, US Dollars and Australian Dollars. If you can’t see what you need, or don’t know which currency to buy, just call 0800 188 4002.

Where can my order be delivered?

For security reasons, we can only deliver your foreign currency to the UK billing address of your payment card. Alternatively you can pick up your currency from one of our in-store bureaux.

Can I choose a delivery date?

Yes, we can deliver your online or phone order to your home or to an in-store Asda Travel Money bureau, where you can pick it up. You can place your order up to 14 days in advance of the collection date.

For home delivery, you can choose Next Working Day if you order before 2pm Monday to Thursday.

For bureau collection, you can order Euros and US Dollars from 24 hours prior to collection and all other currencies from 72 hours prior to collection, provided we receive and confirm your order by 2pm on the day you order.

What are the delivery charges?

All Asda Travel Money orders of £500 or more are delivered to your home for free. For orders between £250 and £499.99 there’s a charge of £3.95. You can collect in-store for free with our Click & Collect service.

The minimum order available for home delivery and Click & Collect is £250.

What happens if I'm not at home when my money is delivered?

Because your travel money has to be signed for, a card will be left to let you know where you can collect your order. This will normally be your local Royal Mail depot or sorting office. You must take this card and the required identification with you, when you collect your travel money.

How do I find my nearest Asda Travel Money bureau?
How much notice do I need to give when I order currency at an in-store bureau?

Most major currencies are available at our in-store Asda Travel Money bureaux immediately. If your selected currency is not in-stock, we can order in-store within 24-72 hours.

What ID do I require?

We take your security seriously, so you’ll need to bring:

  • The payment card you used to place the order
  • Valid photo ID, either a passport, full UK photographic driving licence (we don’t accept provisional licences) or EU ID card, which matches the cardholders details

Travel Money Card FAQs

The basics

What is the Asda Travel Money Card?

Asda Travel Money Card is a contactless prepaid Mastercard® currency card, designed for overseas use.

You can load up to 16 currencies onto your Asda Travel Money Card before you leave for your trip, and then use it in millions of ATMs worldwide to access your money quickly and safely. You can also pay for goods and services online and in stores wherever Mastercard Prepaid is accepted.

How does Asda Travel Money Card compare with other FX products?

The Asda Travel Money Card is a convenient and safe way of carrying your currency abroad. It offers a peace of mind and security you need from a travel card. You can easily manage your card, top up and monitor your funds on the go with our app.

Pre-loading your Asda Travel Money Card gives you more control of your travel budget than a standard debit or credit card, and given we do not charge any international ATM or transaction fees on purchases when you spend in a currency loaded on the card, it’s easier to manage your overseas spending.

Please be advised that although Asda Travel Money does not charge ATM fees, some operators may set their own limits or charge their own fee. Please check with the ATM before using.

How does the card work?

Just like any other payment card. You can use it to withdraw money from ATMs and pay for goods and services all over the world - wherever you see the Mastercard Prepaid is accepted.

What happens if I have an old Asda Prepaid Currency Card?

If you have an old prepaid currency card, you can still use your card until the expiry date displayed on the front of the card.

If you need to access the terms and conditions for your old card, you can download them here.

However, you can also order and start using a new Asda Travel Money Card right away to take advantage of the new card's features. You can transfer the balance on your existing card to your new card in the same currencies and at no extra cost, by contacting Card Services on 0800 260 0355.

Getting started

How do I get an Asda Travel Money Card?

You can purchase an Asda Travel Money Card from any Asda bureau, or online for home delivery or Click & Collect at one of our stores across the UK.

Who can apply for an Asda Travel Money Card?

Anyone over the age of 18 can apply for an Asda Travel Money Card; all you need is valid government issued photo ID.

Additional cards

You can request an additional card when you purchase your Asda Travel Money Card. Please refer to the fees and limits to find out how much this additional card fee is.

Do not give the additional card to anyone else, it is only for you to use as a backup in case your original card is damaged, lost or stolen.

Will my name be on the card?

If your card is ordered for home delivery, your name will be embossed on the card. For store collection orders and purchases, your name won’t be on your card.

Can I have my funds transferred from my existing currency card to the new Travel Money Card?

Yes, contact Card Services and they can transfer funds from your existing card to a new Travel Money Card for no extra cost.

Call Card Services 24 hours a day, seven days a week.  

  • Phone number if calling from the UK - 0800 260 0355
  • Phone number if calling from abroad - +44 203 284 8395
Can I use a secondary card for other people?

It’s not possible to have secondary cardholders on your Asda Travel Money Card.

My account

What is my account?

Your account is an online card services tool, where (once you register your Asda Travel Money Card) you can check your balance, obtain a PIN reminder, move money from one currency to another, review your transaction history and balances.

How do I register my Card in my account?

It’s easy to register, all you will need is your card number and the information you provided when you bought your card. Find out more and get started here.

If you have any issues please call Card Services 24 hours a day, seven days a week.  

  • Phone number if calling from the UK - 0800 260 0355
  • Phone number if calling from abroad - +44 203 284 8395
What do I do if I can’t access my account?

If you’re having difficulty accessing your account, please contact Card Services 24 hours a day, seven days a week.

  • Phone number if calling from the UK - 0800 260 0355
  • Phone number if calling from abroad - +44 203 284 8395
How do I activate my card?

If you purchase your Asda Travel Money Card in one of our Asda bureaux, then it will be activated at the time of purchase or collection for online orders.

If you order your Asda Travel Money Card for home delivery, please call the Card Services activation line on 0800 260 0355 or +44 203 284 8395 (from abroad) to activate your card.

Managing my account

Do I need a PIN with my Asda Travel Money Card?

In order to keep your money safe and secure your card is pin protected. You will need your 4 digit PIN to use your card overseas at an ATM and for most purchases.

If you’ve forgotten your PIN, either go to your account online for a PIN reminder or call Card Services 24 hours a day, seven days a week.  

  • Phone number if calling from the UK - 0800 260 0355
  • Phone number if calling from abroad - +44 203 284 8395
How do I get the PIN number?

When purchasing and collecting your card in store, your PIN number is given to you along with your card. For home delivery orders please call the Card Services activation line to activate your card and reveal your PIN Number. The telephone number will be on the back of the card.

If you’ve forgotten your PIN, either go to your account online for a PIN reminder or call Card Services 24 hours a day, seven days a week.  

  • Phone number if calling from the UK - 0800 260 0355
  • Phone number if calling from abroad - +44 203 284 8395
Can I change my PIN?

Yes, you can change your PIN at any participating ATM in the UK and Europe that has a PIN change facility.

What happens if I've forgotten my PIN?

You can get a PIN reminder by selecting the 'PIN reveal' option in your account online.

Alternatively, you can call Card Services and select the PIN option, 24 hours a day, 7 days a week.

  • Phone number if calling from the UK - 0800 260 0355
  • Phone number if calling from abroad - +44 203 284 8395
How can I check my balance and move money between currencies?

The quickest and easiest way to check your balance is in the Asda Travel Money app, available in the Apple and Google Play stores.

You can also check your balance, view your transaction history, get a PIN reminder and move money between currencies as soon as you've registered your card in your account online, as well as by calling Card Services.

Call Card Services, 24 hours a day, 7 days a week.

  • Phone number if calling from the UK - 0800 260 0355
  • Phone number if calling from abroad - +44 203 284 8395
How do I authorise a regulated third party payment service provider to access my account information?

The Payment Services Regulations 2017 (also known as PSD2) aim to promote innovation, competition and improved security and reliability. These came into effect from January 13th 2018.


What will these changes mean for you?

A key change makes it possible for you to authorise a regulated third party payment service provider to access your account information.


How can you make use of these new facilities?


You can only grant a third party access to the account information you can view. You need to register for online access to be able to request authorisation of a third party.

In order to request third party account access you must call Card Services, who will be able to assist with your request.

Any third parties you wish to authorise must appear in the UK Financial Conduct Authority’s and European Banking Authority’s register of regulated payment service providers.

It is important to emphasise that you must not share your login ID and password with anyone. This important security condition is part of the card agreement we have with you.

You can revoke the authorisation given to a third party for account access by contacting Card Services.

Using and topping up your card

How do I load funds onto my card?

Online


You can load more currency onto your card here, and then select 'Top Up Card'.


At an Asda Travel Money bureau

Just take your Asda Currency Card and valid photo ID (such as a passport or full UK photographic driving licence) to any Asda Travel Money bureau.

Find your nearest Asda Travel Money bureau.


Internet or phone banking

Note: It may take up to 5 working days for your funds to be transferred by your bank, however, be assured that the funds will be loaded onto your card within 24 hours of receipt. First, make sure you've registered your card and that we have your up to date email address.

You'll need this information to make your payment:

  • Bank Details Beneficiary/Payee - Access Prepaid
  • Sort Code - 20-32-53
  • Account Number - 63807568
  • Reference - your 16 digit card number on the front of your card - without this reference your e-banking reload cannot be processed

Make sure the amount you load on your card is within the allowed card limits. See information on fees and limits here.

Important: Payments from a bank account can only be accepted from the cardholder's sole bank account, whose personal details match those we have on file.


By phone

Call Card Services, 24 hours a day, 7 days a week.

  • Phone number if calling from the UK - 0800 260 0355
  • Phone number if calling from abroad - +44 203 284 8395
Exchange rates

We'll load your money into your chosen currency at the time you purchase your card. The rate of exchange will be available before the load happens when you load/top up online, on the mobile app, or by phone or displayed in store.

Exchange rates used for internet or phone banking reloads may differ from the rates available at an Asda Travel Money bureau.

See full terms and conditions here.

What if I don’t have enough of the currency I need?

The funds will be debited from the balance of each currency, starting with your home currency, in this order until the transaction amount has been satisfied. Transactions that require a currency conversion are calculated using daily rate determined by Mastercard plus the foreign exchange fee. The order or priority or usual wallet order can’t be changed. The currency order is as follows: Pound Sterling, US dollars, Euros, Australian Dollars, New Zealand Dollars, Canadian Dollars, South African Rand, Turkish Lira, Swiss Francs, Emirati Dirhams, Mexican Peso, Polish Zloty, Czech Koruna, Croatian Kuna, Swedish Krona and Japanese Yen. 

If you have insufficient funds of the currency you need, or you don’t have the currency of the country you are visiting on your card, you can still use your card to make a payment. The Asda Travel Money Card will automatically convert the amount of the transaction from local currency into the currency/ies available on your card, in the usual wallet order of priority (Pound Sterling, US dollars, Euros, Australian Dollars, New Zealand Dollars, Canadian Dollars, South African Rand, Turkish Lira, Swiss Francs, Emirati Dirhams, Mexican Peso, Polish Zloty, Czech Koruna, Croatian Kuna, Swedish Krona and Japanese Yen), at an exchange rate determined by Mastercard on the day the transaction is processed, plus a foreign exchange fee (see the Fees and Limits here for more details).

What is my default currency and how do I change it?

Your default currency is the currency you set in your account - it’s automatically set at the home currency of the country where you purchased your Asda Travel Money card.

You can only set one default Currency at a time, but you can change it in your account at any time.

You will need to change the default currency if you make an e-banking top up. In your account, set the currency that you would like to top up as your default currency, this is where we will allocate your money. You can only top up one currency per bank transfer.

Does the Asda Travel Money Card have a mobile app?

The Asda Travel Money Card has a mobile app, making it really easy to manage your card in seconds, wherever you are in the world. 

How much does an Asda Travel Money Card cost?

The initial card fee is free, subject to minimum load amounts. Please see the fees and limits here for more information.

How do I move money between currencies?

You can move money between currencies by logging into your account online. You can also call Card Services to  move money between currencies.

Call Card Services, 24 hours a day, 7 days a week.

  • Phone number if calling from the UK - 0800 260 0355
  • Phone number if calling from abroad - +44 203 284 8395
Which currency will be used for a transaction?

If you’ve loaded the currency of the country you’re visiting, your card will use that currency. If you don’t have enough local currency, and you’ve got other currencies on the card, the transaction will be debited firstly from the remaining local currency, and then from the other currencies in the order of priority specified below until the sufficient amount is found.

The currency order is as follows: Pound Sterling, US dollars, Euros, Australian Dollars, New Zealand Dollars, Canadian Dollars, South African Rand, Turkish Lira, Swiss Francs, Emirati Dirhams, Mexican Peso, Polish Zloty, Czech Koruna, Croatian Kuna, Swedish Krona and Japanese Yen. 

What if I am visiting a country and do not have the right currency on the card?

You can still use your Asda Travel Money Card to make a payment if you don’t have the currency of the country you’re visiting on your card.

Where you don’t have a balance in the currency of the transaction, your card will be debited according to the order of priority, which is as follows:

Pound Sterling, US dollars, Euros, Australian Dollars, New Zealand Dollars, Canadian Dollars, South African Rand, Turkish Lira, Swiss Francs, Emirati Dirhams, Mexican Peso, Polish Zloty, Czech Koruna, Croatian Kuna, Swedish Krona and Japanese Yen. 

Funds will be debited from the balance of each currency in this order until the relevant transaction amount has been satisfied. Transactions and fees that require a currency conversion are calculated using the daily rate determined by Mastercard, plus the foreign exchange fee.

Will I be charged an ATM fee overseas?

Asda Travel Money will not charge you overseas ATM fees for making withdrawals and balance enquiries at ATMs displaying the Mastercard Acceptance Mark.

Please be advised that although Asda Travel Money does not charge ATM fees, some operators may charge their own fee or set their own limits. We advise that you always check the ATM before using it.

What is the maximum amount I can withdraw from an ATM each 24-hour period?

You can withdraw up to GBP 500 (or currency equivalent) in any 24 hour period. Some ATM operators may set lower limits.

What is the maximum amount I can spend on the card each day?

The maximum limit that you can spend in any 24 hour period is GBP 3,000 (or currency equivalent) across transactions made via point of sale, internet and phone transactions.

What is contactless?

The Asda Travel Money Card is Mastercard contactless enabled. Mastercard contactless is the faster way to pay for purchases. No signature or PIN is required. Just tap your card against the reader and go.

Please note, transaction limits are subject to change and different transaction limits will apply in different countries. For more information please see Mastercard's website here.

How can I check the balance and transaction details on the card?

If you want a quick check on your balance, you can check in the Asda Travel Money app. However if you want a more detailed transactional history alongside your balance, you can see these by using your account online.  

Can I use the Asda Travel Money Card online to make purchases?

Yes, you can use your card to shop online from any merchant that accepts Mastercard Prepaid. As long as you have the correct currency on the card that the online site trades in, a currency conversion won’t be required.

Please note: your card will use the currency of the online site. If you don’t have enough of that site’s trading currency, and you’ve got other currencies on the card, the transaction will be debited firstly from the remaining local currency, and then from the other currencies in the order of priority until the sufficient amount is found.

Transactions and fees that require a currency conversion are calculated using the Mastercard® foreign exchange rate plus the foreign exchange fee.

What if my card doesn’t work at an ATM?

Your Asda Travel Money Card should work in any ATM displaying the Mastercard Acceptance Mark. If you have a problem using your card, here are the things your should check first - if you purchased your card online, you need to activate it before it will work. Your card will have a sticker with instructions how to do this. Check you have enough money on the card for the purchase. If you’re still unable to withdraw cash at an ATM, then call Card Services, the number is on the back of your card.

Your card will be disabled if an incorrect PIN is entered three times in a row. If the card is disabled, please contact Card Services to reactivate it, which can take up to 24 hours.  

If you’ve forgotten your PIN, contact Card Services or check your account.

How do I change my address for Asda Travel Money Card?

Please call Card Services if you need to change your home address.

How secure is the Asda Travel Money Card?

The Asda Travel Money Card is a safe and secure way to spend abroad. Below is a list of tips to keep travel money secure:

  • Sign the back of your card as soon as you receive it
  • Check your transactions regularly and call Card Services to report anything unusual
  • Don't give out your details in response to unsolicited email
  • Be wary of anyone who asks for common security details like your mother's maiden name, passwords, date of birth, or information about your work
  • Never give your PIN to anyone, even if they claim to be from your card issuer
  • Don't let yourself get distracted when using ATMs or point of sale terminals - somebody may be trying to find out your PIN
When does the Asda Travel Money Card expire?

The card expires on the date on the front of the card. Upon expiry you will still be able to obtain a refund of the balance in accordance with the agreement, or you may choose to transfer the remaining funds to a new card. You may be charged for this service.

How much can I load/top up onto an Asda Travel Money Card?

The minimum you can load/top up is GBP 50 or currency equivalent.

The maximum you can load/top up in any 12 month period is GBP 30,000 or currency equivalent.

What exchange rate is used for top ups?

The online Asda Travel Money exchange rate applies when you top up funds onto the card into a currency other than the local home currency, but you will receive a quote before you process the transaction at your local Asda bureau, online or on the Asda Travel Money app. Load and top up limits apply.

If you wish to top up via telephone or online bank transfer on currencies other than GBP, please note that the exchange rate which applies will be different to other top up channels and will be provided to you at the time the top up is applied to your card.

What happens if the card is damaged, lost, misused or stolen?

If your card is damaged, lost, stolen or misused, please contact Card Services immediately.

You can also freeze your card in your account.

If you requested an additional backup card, you can continue accessing and spending your funds with no delay.

If you don’t have a backup card, don’t worry; a replacement card can be organised for you. Alternatively, we can arrange for emergency cash in the local currency (up to the value remaining on the card and subject to availability), anywhere in the world, normally within 20 minutes (in some remote locations this could take up to 24 hours).

Call Card Services, 24 hours a day, 7 days a week.

  • Phone number if calling from the UK - 0800 260 0355
  • Phone number if calling from abroad - +44 203 284 8395
How do I get a replacement card sent to me?

If you need a replacement card, call Card Services, 24 hours a day, 7 days a week.

  • Phone number if calling from the UK - 0800 260 0355
  • Phone number if calling from abroad - +44 203 284 8395

There is no charge for replacement cards.

Can I get access to emergency cash?

Once you’ve contacted Card Services to report your lost, stolen or damaged card we can arrange your emergency cash in the local currency (up to the value remaining on the card and subject to availability) anywhere in the world, normally within 20 minutes (in some remote locations this could take up to 24 hours).

Call Card Services, 24 hours a day, 7 days a week.

  • Phone number if calling from the UK - 0800 260 0355
  • Phone number if calling from abroad - +44 203 284 8395
What is the contact number I need to call when overseas?

Call Card Services, 24 hours a day, 7 days a week.

  • Phone number if calling from the UK - 0800 260 0355
  • Phone number if calling from abroad - +44 203 284 8395
  • Free to call Card Services numbers when abroad (please note: there may be a charge for calls to these numbers, if phoning from a hotel or mobile phone. Please remember to add the international prefix of the country you are in at the beginning of the number:


Argentina 0800 666 0026
Australia 1800 098 231
Austria 0800 293 724
Bahamas 1800 389 0523
Belgium 0800 77 228
Brazil (from landline) 0800 892 3560
Brazil (from mobile) +55 21 3956 9200
Bulgaria 800 116 1169
Czech Republic 800 143 722
Chile 123 0020 7887
China (North) 10 800 712 2683
China (South) 10 800 441 1345
Costa Rica 800 015 0605
Croatia 0800 223 179
Cyprus 800 96 361
Denmark 808 84 857
Dominican Republic 1888 156 1388
Estonia 800 011 1359
Finland 0800 918 279
France 0800 916 940
Germany 0800 181 4595
Greece 00800 4413 1532
Hong Kong 800 966 321
Hungary 0680 018 878
Iceland 800 98 78
India 000800 100 7960
Indonesia 1 803 0441 1368
Ireland 1800 535 564
Israel 180 943 1521
Italy 800 789 525
Japan 00531 780 221
Latvia 800 03 736
Lithuania 880 031 068
Luxembourg 800 28 166
Malaysia 1800 814 933
Mexico 800 288 9868
Monaco 800 93 677
Netherlands 0800 023 3935
New Zealand 0800 444 691
Norway 800 14 326
Philippines 1800 1442 0143
Poland 00800 441 2460
Portugal 800 880 501
Puerto Rico 1 877 465 0085
Russia 810 800 2500 2044
Singapore 800 441 1379
Saudi Arabia 800 844 2790
Slovakia 800 001 684
South Africa 0800 982 674
South Korea 00798 4434 1279
Spain 900 958 973
Sweden 020 796 949
Switzerland 0800 834 918
Taiwan 0080 104 4292
Thailand 001800 442 212
Trinidad & Tobago 1 800 203 0194
Turkey 00800 4463 2089
United Kingdom 0800 056 0572
Uruguay 000 413 598 3672
USA / Canada 1 877 465 0085
Venezuela 800 100 8565
Other countries +44 207 649 9404

 

Who are Card Services, and what do I call them for?

Card services are the support team for the Asda Travel Money Card. You can call 24 hours a day, seven days a week with any enquiries.

  • Phone number if calling from the UK - 0800 260 0355
  • Phone number if calling from abroad - +44 203 284 8395
Will pre-authorisations be applied to transactions on my Asda Travel Money Card?

Some businesses may require pre-authorisation of the estimated bill (for example, deposits) – these are usually hotels, car rental businesses and cruise ships. In this case, the estimated amount of the bill will be temporarily unavailable. After the final bill is paid, it may take up to 30 days before the pre-authorised amount is available again. Not all businesses will accept your card as a means of pre-authorising payment.

We recommend that you don’t use your Asda Travel Money Card for pre-authorisations. You can of course use your Asda Travel Money Card to settle your final bill.

How do I close my Asda Travel Money Card?

You can call Card Services, 24 hours a day, 7 days a week.

  • Phone number if calling from the UK - 0800 260 0355
  • Phone number if calling from abroad - +44 203 284 8395
Are there any countries or geographical regions the Asda Travel Money Card won’t work in?

Yes, there are a few countries and geographical regions where it’s not possible to use your Asda Travel Money Card.

If you attempt to withdraw cash from an ATM or use your card at merchants in any of these countries or geographical regions, your request will be declined.

The countries and geographical regions currently affected are: Iran, North Korea, Sudan, Syria, and Crimea.

What do I do if I find an incorrect transaction on my card?

You should check your transaction history regularly.

You can do this online, once you have registered your card in your account.

If you have any queries about your Asda Travel Money Card balance or you notice a card transaction  that you don’t recognise, please notify the 24 hour Card Services team as soon as possible. Card Services will be happy to check and confirm the transaction details for you.

If you notice an error or a card transaction that you do not recognise, you must tell us as soon as possible and in any event not later than 13 months from the date of the transaction.

Call Card Services, 24 hours a day, 7 days a week.

  • Phone number if calling from the UK - 0800 260 0355
  • Phone number if calling from abroad - +44 203 284 8395
What do I do if I want to dispute a transaction?

If there is an incorrect transaction and you want to dispute it, Card Services can start the dispute process on your behalf and may request you to provide additional written information concerning any unrecognised transaction, or to complete a dispute form. Please help them to assist you by providing as much information as you can.

Click here for further details on how to download and complete a dispute form.

Card Services, 24 hours a day, 7 days a week.

  • Phone number if calling from the UK - 0800 260 0355
  • Phone number if calling from abroad - +44 203 284 8395
I don't have as much money available on the card as I thought. Why is this?

When using your card at some merchants (see table below), you may be required to have an available card balance greater than the value of the transaction you wish to make.

This is because: (i) a merchant may request more funds than you initially authorised to cover the amount of the transaction (e.g. the meal or bar bill) plus an additional gratuity, tip or service charge agreed by you; or (ii) in the case of an automated fuel pump transaction, to ensure there are sufficient funds available to cover the final cost of the transaction.

The addition of this percentage or fixed amount to the amount of the transaction authorised by the merchant is called ‘tolerance’. At bars and restaurants tolerances are only applied to transactions authorised by magstripe rather than by chip or contactless. At petrol stations tolerance is applied to all automated fuel pump transactions. The merchant categories where tolerances apply are listed below.

Merchant category:

  • Bars (or other similar drinking places) 20%
  • Restaurants (or other eating places) 20%
  • Automated fuel dispensers US$75 or currency equivalent
When I use my card at a bar, restaurant, or petrol station, how long are the funds reserved for and why?

As a merchant may not settle the final bill immediately, tolerance is applied to ensure that there are sufficient funds available when the final bill is settled.

The amount authorised by the merchant plus the tolerance percentage or fixed amount is reserved from your available card balance until the merchant settles the final amount (i.e. payment is requested), at which time the exact final amount is debited from your card, or for 7 days, whichever is sooner.

If the final settlement amount exceeds the relevant available currency balance on the card, the remaining amount will be funded by converting that amount in the usual wallet order. Please see your card Terms and Conditions for further information on the usual wallet order. The exchange rate used is the rate determined by Mastercard®, to be the wholesale rate in effect on the day the transaction is processed by Mastercard plus the foreign exchange fee. Please note that the exchange rate used at the time the transaction is authorised (and the funds are reserved) may be different to the exchange rate used on the day the transaction is settled, however, you will only be charged for the actual and final amount of the transaction you sign for or validate by PIN or contactless.

As the merchant may not settle (i.e. ask for payment) the final bill within the 7 days and in some cases may take up to 30 days to settle (at which time the funds are debited from your card), we recommend that you check your transaction history regularly via your account and take this into account, including the tolerance, to ensure you have sufficient funds available for your spending. Typically, a merchant will submit the settlement request within 24 hours of you authorising the transaction.

At bars and restaurants tolerances are only applied to transactions authorised by magstripe rather than by chip or contactless. At petrol stations tolerance is applied to all automated fuel pump transactions.

 

What happens if I do not have sufficient funds available in the relevant currency to cover the value of the transaction plus the tolerance amount?

If the value of the transaction plus the tolerance percentage or flat amount exceeds the relevant available currency balance on the card, the remaining amount will be funded by converting that amount into the next available currency in the usual wallet order. Please see your card Terms and Conditions for further information on the usual wallet order.

The exchange rate used is the rate determined by Mastercard® to be the wholesale rate in effect on the day the transaction is authorised by the merchant plus the foreign exchange fee. 

At bars and restaurants tolerances are only applied to transactions authorised by magstripe rather than by chip or contactless.  At petrol stations tolerance is applied to all automated fuel pump transactions.

 

What happens if I do not have sufficient funds available in my total available card balance to cover the value of the transaction plus the tolerance amount?
  • If you do not have sufficient funds available in your total available card balance to cover both the value of the transaction plus the tolerance amount, the transaction will be declined.

For example, you have lunch at a restaurant and the total bill is US$50.00. You only have US$50.00 on your card and there is a 20% tolerance applied to restaurant transactions. If the restaurant tries to charge your card with US$50.00, it will be declined because 20% tolerance is added to the transaction amount and there will be insufficient funds to cover US$60.00 (US$50 + 20% tolerance (US$10.00) = US$60.00).

Please ensure you remember to take the tolerance amount into account. If you are using your card at one of the merchant types where tolerance is applied, you may be unable to use your card, unless you have enough in your total available card balance to cover the addition of tolerance. If the merchant supports it however, you can use your card to make a partial payment, and cover the balance with some other payment method. Just make sure you tell the cashier before you start the transaction and confirm the amount you want deducted from your card. The cashier should process your card payment first, and then accept the remainder of the balance in whichever way you want to pay it.

At bars and restaurants tolerances are only applied to transactions authorised by magstripe rather than by chip or contactless.  At petrol stations tolerance is applied to all automated fuel pump transactions.

Fees and limits

What are the fees and limits?

Please see the latest fees and limits here, to help you manage your budget throughout your trip. The fees and limits can change - you can find out more in your terms and conditions. We keep the latest version online here.

What are the foreign exchange fees for using my card in a currency not available on the card?

The fee for using your card for a transaction in a currency which is not available on your card or you don’t have enough balance in the transaction currency and the rest is taken from another currency wallet is 5.75%.

You can check how our foreign exchange rates compare to the European Central Bank rate here. (Please enter 5.75% as the foreign exchange fee).

Existing cards

I have a previous Asda Currency Card, but you no longer sell that card - does that mean I can’t use it anymore?

Your Asda Currency Card is still valid for use until the date of expiry. You can still reload it here and use it until it expires. 

If you choose to buy a Asda Travel Money Card and already have an existing Asda Currency Card, you will need to transfer the balance on your Cash Passport card to your new Asda Travel Money Card within 30 days of the purchase of the Asda Travel Money Card.

However, if you do not want to purchase the Asda Travel Money Card, you can still use your existing Cash Passport card. Please note, we are no longer selling the Cash Passport.

My Asda Currency Card has expired and there are funds remaining on the card. What should I do?

You have 2 options:

  1. You can now purchase the Asda Travel Money Card, where you can choose to buy and load into the full 16 currencies available, including pounds - you can buy yours here or find out more about The Asda Travel Money Card here. Once you have your new Asda Travel Money card, you can then call Card Services on 0800 260 0355  and they will transfer the balance from the old card to the new card.
  2. You can contact Card Services to ensure your funds left on your Cash Passport Card are safely transferred back to your UK Bank account. Please note a fee may apply, see our fees and limits here for more information.
Why are you discontinuing the old card?

As these products are no longer sold, and have been replaced with updated versions, we have decided to stop supporting the old products in line with the communications sent.

I received an email about my card, what will happen to it?

You will no longer be able to reload or cash out your card at an Asda Travel Money bureau from 10th September 2021 and you will not be able to use your card after 28th February 2022. If you have any remaining funds on your card, you can visit an Asda Travel Money bureau before 10th September 2021 to swap your old card for a new Asda Travel Money card, or request a cash out. Alternatively, you can contact Card Services for a cash out using the number on the back of the card.

I don’t have a balance on the account, is there anything that I should do?

You do not need to do anything. We recommend securely destroying your old card. If you would like a new multi-currency card visit your local Asda Travel Money bureau or order one online here.

Will I still be able to use my old card?

You will no longer be able to use your card after 28th February 2022 so you should aim to use all funds or request a cash out before this date.

If I don't spend or cash out immediately, are my funds secure?

Yes, your funds are safe and you can request a cash out at any time.

Can I upgrade my card to the new version?

Please visit any Asda Travel Money bureau before 10th September 2021 with your existing card, your valid photo ID and a method of payment for loading funds to your new card. You will be issued with a new card and the funds will be transferred from your old to your new card, along with any additional funds you load at the time of purchase.

How do I cash out my funds?

You can request to transfer the funds on your Card to your nominated bank account by calling Card Services. There will be no cash out fee charged for using this service, and it will take 3-5 business days for you to receive the funds. If your personal information has recently changed, we may ask for supporting documents in order to complete the refund.

Is there a cash out fee?

There will be no cash out fee charged.

What exchange rate will I get if I cash out?

Exchange rates vary on a daily basis. Your funds will be exchanged at the rate of exchange on the day of your cash out request.

What will happen to my funds if I do not cash out by 28th February 2022?

You can still request a cash out of any remaining funds after 28th February 2022 by calling Card Services.

How can I check if I have any funds left on my card?

For general enquiries and your account balance, please visit cashpassport.com or call Card Services using the number on the back of your card.

Support and complaints

How can I contact Card Services?

If you have a general Asda Travel Money Card query, or want to pass on any comments about using your card, please get in touch using the following contact details:

Email: cardservices_prepaid@mastercard.com

Please note that, for security reasons, you must NOT include your full Asda Travel Money Card number in any written correspondence. The card number should always be supplied by providing the first six and last four digits only, for example 1234 56XX XXXX 0123

In the interests of security, Card Services will not be able to discuss certain subjects by email. Please call the 24 hour Card Services Team, they will be able to assist you in relation to the following:

  • Lost or stolen cards
  • Queries regarding transactions on your account or balance enquiries
  • PIN assistance
  • Guidance setting up your card account online
  • Help with forgotten username and/or passwords
  • Card and account activations

Call Card Services on 0800 260 0355 (free phone) when calling from the UK.

I can't find my question

If you have another question that hasn’t been answered here, please don’t hesitate to contact us using the following details: 

Card Services, 24 hours a day, 7 days a week.

  • Phone number if calling from the UK - 0800 260 0355
  • Phone number if calling from abroad - +44 203 284 8395
What is the complaints procedure?

We are committed to providing you with the best possible customer experience. Telling us when you are unhappy is important as it means we have an opportunity to put things right there and then and improve the service we offer in future.

This page tells you how and where to make a complaint and what we will do to resolve it promptly and fairly.

Raise a complaint

In the first instance please contact our Card Services Team by telephone. This team will try to resolve your concerns over the phone in a timely manner.

Alternatively, you can callcCard Services, 24 hours a day, 7 days a week.

  • Phone number if calling from the UK - 0800 260 0355
  • Phone number if calling from abroad - +44 203 284 8395

Or put it in writing to the following address:

Service Quality
Access House
Cygnet Road
Hampton
Peterborough
PE7 8FJ

We are happy to receive and respond to complaints in other languages and will arrange for a translation service to assist where available. Where possible, we will make information on our complaints process available in other languages.

What information do I need to provide?

To help us resolve your issues as quickly as possible when you contact us, please provide us with as much relevant information as possible, including:

  • Your card number (If you write to us for security reasons please do not include your full card number. The card number should always be supplied by providing the first six and last four digits only, as follows 1234 56XX XXXX 7890.)
  • Your name
  • Your address
  • Your contact telephone number
  • Clear details of your complaint
  • What you would like us to do to resolve matters.
Complaints procedure

We are committed to providing you with the best possible customer experience. Telling us when you are unhappy is important as it means we have an opportunity to put things right there and then and improve the service we offer in future.

When we receive a complaint, we aim to resolve your issues fairly and promptly. Where possible we will endeavour to resolve your issues as soon as reasonably possible. If we need more time to investigate your complaint, we will send you an acknowledgement letter and we will keep you updated on our progress throughout our investigation.

If you are not satisfied with our final response you can refer the matter to the Financial Ombudsman Service which provides an independent review service for unresolved complaints that is free to customers.

They can be contacted in the following ways:

Privacy policy of issuer

For information on how the issuer handles your personal data, please see their privacy policy here.

About our provider, Travelex

We partner with Travelex to bring you some of the most competitive travel money rates on the market. As a well-known travel money provider, Travelex offers a wide range of currencies and outstanding customer service.

By working with Travelex, we make it easy and convenient for you to buy travel money. So, you can enjoy your holiday from the moment you land.

Travelex logo