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Travel Money FAQs

Got a question? We might have your answer here. Can’t find what you’re looking for? Give us a call on 0800 188 4002. We’re open 24 hours a day.

Travel Money FAQs

Will I be charged a fee if I pay by card?

You will not be charged a card processing fee by us if you choose  to pay by debit or credit card. However, your card issuer may apply additional charges and we recommend that you check this with them before you buy your travel money.

What payment types do you take?

You can pay with Visa/Visa Delta, MasterCard ®, Maestro or Solo.

You will not be charged a card processing fee by us if you choose  to pay by debit or credit card. However, your card issuer may apply additional charges and we recommend that you check this with them before you buy your travel money.

What currencies can I order?

We offer over 50 different currencies including the major currencies such as Euros, US Dollars and Australian Dollars. If you can’t see what you need, or don’t know which currency to buy, just call 0800 188 4002.

Where can my order be delivered?

For security reasons, we can only deliver your foreign currency to the UK billing address of your payment card. Alternatively you can pick up your currency from one of our in-store bureaux.

Can I choose a delivery date?

Yes, we can deliver your online or phone order to your home or to an in-store Asda Travel Money bureau, where you can pick it up. You can place your order up to 14 days in advance of the collection date.

For home delivery, you can choose Next Working Day if you order before 2pm Monday to Thursday.

For bureau collection, you can order Euros and US Dollars from 24 hours prior to collection and all other currencies from 72 hours prior to collection, provided we receive and confirm your order by 2pm on the day you order.

What are the delivery charges?

All Asda Travel Money orders of £500 or more are delivered to your home for free. For orders between £250 and £499.99 there’s a charge of £3.95. You can collect in-store for free with our Click & Collect service.

The minimum order available for home delivery and Click & Collect is £250.

What happens if I'm not at home when my money is delivered?

Because your travel money has to be signed for, a card will be left to let you know where you can collect your order. This will normally be your local Royal Mail depot or sorting office. You must take this card and the required identification with you, when you collect your travel money.

How do I find my nearest Asda Travel Money bureau?
How much notice do I need to give when I order currency at an in-store bureau?

Most major currencies are available at our in-store Asda Travel Money bureaux immediately. If your selected currency is not in-stock, we can order in-store within 24-72 hours.

What ID do I require?

We take your security seriously, so you’ll need to bring:

  • The payment card you used to place the order
  • Valid photo ID, either a passport, full UK photographic driving licence (we don’t accept provisional licences) or EU ID card, which matches the cardholders details

Currency Card

Update to your prepaid card terms and conditions

Who is PPS?

Prepay Technologies Ltd (PPS) is a Mastercard Principal Member and a UK Financial Conduct Authority (FCA) authorised and regulated Electronic Money Institution, offering a range of payment services. PPS is authorised and regulated by the FCA for the issuance of e-money with firm reference number 900010.

What is a card issuer?

A card issuer is a regulated entity responsible for issuing a card and setting the terms and conditions associated with its usage.

What does it mean for me?

You do not need to do anything, this change will happen automatically. During the switch there will be no interruptions to your service and your card will continue to work as normal.

Will I be sent a new card?

No, your current card will continue to work until the expiry date on the front of your card. During the switch there will be no interruptions to your service and your card will continue to work as normal.

How will I know when the Issuer has changed?

The card issuer changed to PPS on Thursday 5th November 2020.

Will this affect the terms and conditions of my program?

Aside from the change in contracting party, all other terms and conditions of your program continue to be honoured.

How do I check my balance?

For all information about your card program, including how to check your balance, please visit the website. The web address is written on the back of your card.

How do I cash out?

You can cash out via the usual channels. Please check the website for further details. Should you have any concerns with the issuer change, you can request any remaining balance(s) and close your account with no cash out fee until Thursday 31st December 2020.

How do I register for My Account?

It’s easy to register, all you will need is your card number and the information you provided when you bought your card. Click here to get started.

How does my card work?

Just like any other payment card. You can use it to withdraw money from cash machines and pay for goods and services all over the world - wherever you see the MasterCard® Acceptance Mark.

How do I load funds onto my Card?


You can load more currency onto your card here, and then select Reload Currency Card. You can also register your card to receive all the card benefits.

At an Asda Travel Money bureau

Just take your Asda Currency Card and valid photo ID (such as a passport or full UK photographic driving licence) to any Asda Travel Money bureau.

Find your nearest Asda Travel Money bureau

Internet or phone banking

Note: It may take up to 5 working days for your funds to be transferred by your bank, however, be assured that the funds will be loaded onto your Cash Passport within 24 hours of receipt. First, make sure you've registered your Card and that we have your up to date email address.

You'll need this information to make your payment:

  • Bank Details Beneficiary/Payee - Access Prepaid
  • Sort Code - 20-32-53
  • Account Number - 63807568
  • Reference - your 16 digit Cash Passport card number on the front of your card - without this reference your e-banking reload cannot be processed

Make sure the amount you load on your Card is within the allowed card limits. For information on fees and limits please click here.

Important: Payments from a bank account can only be accepted from the primary cardholder's sole bank account, whos personal details match those we have on file.

By phone

We’re unable to top up currency cards through our telephone support service. Please top-up using the options above.

Exchange Rates

We'll load your money into your chosen currency at the time you purchase your Card. The rate of the exchange will be shown in the email confirmation or displayed in store.

Exchange rates used for internet or phone banking reloads may differ from the rates available at an Asda Travel Money bureau.

For full terms and conditions please click here.

How do I use my card at a cash machine?

Look for the MasterCard® Acceptance Mark on the cash machine. If it has one, just use your card in the same way you would at a UK cash machine. Enter your PIN and select the amount you want to withdraw.

When you withdraw money abroad, or use your card to buy something, you may get the choice of paying in your domestic (or home) currency rather than the local currency. Always choose the local currency. This avoids you being charged an extra foreign exchange fee.

Can I use my card in a hotel or to prepay for other services?

Yes, but we recommend you only use the card to settle your final bill. This is because the merchant will place a hold on money on your card to cover the approximate costs of the services they are providing. The funds can be held for up to 30 days during which time you won’t be able to access them. This is called ‘pre-authorisation’. We recommend using an alternative card to pay a deposit or when asked for a card swipe at check-in.

This process is also standard practice for car hire companies and cruise liners.

What happens when my card expires?

Just take your valid photo ID to an Asda Travel Money bureau to obtain a new card and to have any funds on your existing card refunded if required.

Alternately, following purchase of your new card, you can contact Card Services to request a balance transfer from your old card.  

How do I withdraw unspent funds?

You can cash out any unspent funds on your card at an Asda Travel Money bureau, withdraw them at a cash machine displaying the MasterCard® Acceptance Mark, or by calling 0800 260 0355. Alternatively, you can use the remaining balance on your card to pay for goods and services wherever MasterCard® is accepted.

What if my card is lost or stolen?

Call 0800 260 0355 immediately. If you're calling from outside the UK, visit the Cash Passport Website for a list of freephone numbers from over 70 countries.

How do I close my card?

There are two ways you can do this:

  • Take your card (and valid photo ID) to an Asda Travel Money bureau and have your balance refunded.
  • Contact Card Services via email or in writing. There might be a fee to pay — see the Terms and Conditions
How do I change my PIN?

Look for a UK cash machine that displays the MasterCard® Acceptance Mark. Select 'PIN Services' and follow the instructions on the screen.

There's more questions and answers here.

Terms and conditions

Terms and conditions for the Asda Money Currency Card can be found here.

Additional FAQs

Can’t find what you’re looking for? There’s more questions and answers here.

Or give us a call on 0800 188 4002. We’re open 24 hours a day.

About our provider, Travelex

We partner with Travelex to bring you some of the most competitive travel money rates on the market. As a well-known travel money provider, Travelex offers a wide range of currencies and outstanding customer service.

By working with Travelex, we make it easy and convenient for you to buy travel money. So, you can enjoy your holiday from the moment you land.

Travelex logo