Travel Money Card Fees and Limits
Fees
The fees that apply to your card or to the services are as follows.
| Fees | How much? | The explanation |
|---|---|---|
| Getting started/ adding money | ||
| Load/top up fee - foreign currency wallets | Free | Fee charged when you top up, regardless of payment method. Like a commission fee. |
| Getting started/ adding money | ||
| Load/top up fee - pound sterling wallet | 2% | Fee charged when you top up, regardless of payment method. Like a commission fee. |
| Additional card fee | £5 | Fee charged for getting a backup card, where available. |
| Currency transfer fee | Free | No fee for moving money between wallets. Foreign exchange rate applies, varies each day. |
| Spend money/get cash | ||
| Fee for paying with the card | Free | No fee for paying with your card, whether at retailers or online. Some retailers may charge their own fee. |
| Fee for cash machine withdrawals | Free | No fee for withdrawing cash at a cash machine. Some operators may charge their own fee. |
| Get your money back | ||
| Cash out fee at a store | Free | No fee for cashing out your card. |
| Get your money back | ||
| Cash out fee by calling Card Services | Free | No fee for cashing out your card. |
| Other | ||
| Inactivity fee | £2 per month | Fee charged after a 12-month period of you not using your card (either by topping up your card, paying for transactions or withdrawing money), including after your card has expired. No fee if you have a zero balance. |
| Foreign exchange fee | 5.75% | Fee for using your card for a transaction in a currency which is not available on your card or you don’t have enough balance in the transaction currency and the rest is taken from another currency wallet.* |
| Our Services | ||
| Replacement card | Free | Free service to send you a new plastic card whilst you are away if you lose your card, or it is stolen or damaged, where this service is available. |
*You can check our foreign exchange rates and how they compare to the European Central Bank rates here. (Please enter 5.75% as the foreign exchange fee).
Foreign exchange transactions – How do they work?
There are some instances when a foreign exchange rate applies even though your card has foreign currencies on it. When we talk about “usual wallet order”, we mean that if you don’t have enough of the relevant currency on your card to cover your transaction, the card will automatically select the next available currency wallet to make a payment, in the following order: Pound Sterling, US Dollars, Euros, Australian Dollars, New Zealand Dollars, Canadian Dollars, South African Rand, Turkish Lira, Swiss Francs, Emirati Dirhams, Mexican Peso, Polish Zloty, Czech Koruna, Swedish Krona and Japanese Yen.
Foreign exchange rates can fluctuate and the rate that applies one day will not necessarily be the same on any other day. They may also change between the time you make a transaction and the time it is processed and billed to your card. Where we refer to a Mastercard® foreign exchange rate, this is the rate set by Mastercard and may vary throughout the day. You can check the foreign exchange rates and how they compare to the European Central Bank rates here.
| What | Why | How/Which exchange rate? |
|---|---|---|
| Getting started/adding money | ||
| Load/top up at a store | You will make a payment in Pound Sterling, and we’ll convert that amount into any of the available currencies of your choice | You will make a payment in Pound Sterling, and we’ll convert that amount into any of the available currencies of your choice Ask the store before you load/top up the card |
| Getting started/adding money | ||
| Load/top up online, on the mobile app, or by phone | You will make a payment in Pound Sterling, and we’ll convert that amount into any of the available currencies of your choice | If you load/ top up online, on the mobile app, or by phone, you will get the rate before the load/top up happens |
| Getting started/adding money | ||
| Top up by bank transfer | You will make a payment in Pound Sterling, and we’ll convert that amount into the currency that is set in My Account. Check the website for instructions on how to top up with internet or telephone banking | We can only tell you the exchange rate after you have sent the payment from your bank account and we have received it. The foreign exchange rate applicable on the date you request the top-up may not be the same by the time we receive your payment from your bank. This is because it can take up to 5 working days for your bank to transfer the funds to us |
| Getting started/adding money | ||
| Moving money between currency wallets | You will move money from one currency wallet to another | We’ll tell you the applicable exchange rate before you move your money between currency wallets |
| Spend money/get cash | ||
| Using your card to buy goods and services (for example at shops, restaurants and online), and to withdraw cash at cash machines | You are paying in a currency different to the available currencies on the card or You don’t have enough of the currency available on the card to pay | We’ll convert the amount into the next available currency on the card in the usual wallet order. The rate used is the Mastercard foreign exchange rate, plus the foreign exchange fee |
| Spend money/get cash | ||
| Using your card to buy goods and services (for example at shops, restaurants and online), and to withdraw cash at cash machines | You are withdrawing cash at a cash machine, and you don’t have enough of the currency available to withdraw cash and to cover the fee for cash machine withdrawals | We’ll charge the Pound Sterling fee for cash machine withdrawals and convert it in the usual wallet order. The rate used is the Mastercard foreign exchange rate, plus the foreign exchange fee |
| Get your money back | ||
| Cash out at a store or by calling Card Services | You have a balance on your card in a non- Pound Sterling amount, and we give you your money back in Pound Sterling | We’ll convert the non-Pound Sterling balance into a Pound Sterling amount. We’ll tell you the rate before you get your money back in Pound Sterling. Ask the store for the rate before you get your money back |
| Other | ||
| Refund or credit | You are entitled to a refund or credit in a currency that is not available on the card (for example an Indonesian Rupiah transaction where you have used Pound Sterling to pay), or where you used more than one currency wallet to pay | We’ll convert the amount of the refund or credit (Indonesian Rupiah in our example) into a Pound Sterling amount. The foreign exchange rate will be the Mastercard foreign exchange rate |
| Inactivity fee | You don’t have enough Pound Sterling currency available | We’ll convert the inactivity fee into a non-Pound Sterling currency on your card in the usual wallet order. The foreign exchange rate will be the Mastercard foreign exchange rate |
This table shows the limits on using your card. The limits are given in Pound Sterling but they include all the currencies loaded on to the card.
Limits
There are some limits placed on your card. Some operators or retailers may set their own limits, which may be less than the amounts below.
| Limits | Amount |
|---|---|
| Minimum amount you can load or top up in store, online and on the app. | £50 |
| Maximum amount you can withdraw from a cash machine in 24 hours. | £500 |
| Maximum amount you can spend at retailers in 24 hours. | £3,000 |
| Maximum amount you can have on your card at any one time. | £5,000 |
| Maximum amount you can load in total in a 12-month period. | £30,000 |
| Maximum number of active card accounts you may have at any one time. | 1 |
If you have a contactless card - there is a limit per transaction when you make contactless payments. Please see the website for more details.
View the Asda Travel Money Card terms and conditions here.
Still need some help? Contact Card Services on 0800 260 0355
Lines are open 24 hours a day. Calls may be recorded and/or monitored.
Asda Travel Money Card is issued by PrePay Technologies Limited pursuant to license by Mastercard International. PrePay Technologies Limited is authorised by the Financial Conduct Authority under the Electronic Money Regulations 2011 (FRN:900010) for the issuing of electronic money and payment instruments. Mastercard is a registered trademark, and the circles design is a trademark of Mastercard International Incorporated.
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The Asda Rewards price for Asda Travel Money will be preferential compared to the standard rate advertised at your chosen place of purchase (being either online via https://money.asda.com/travel/travel-money/ (Website) or in-store at an Asda Travel Money bureau) on the date of purchase. Asda Rewards prices are only available on the sell rates of currencies in stock on the date of your purchase. When purchasing online, you must enter a valid Asda Rewards number found in the Asda Rewards App or Website to obtain the Asda Rewards price rate. When purchasing in-store, you must show the Asda Rewards barcode found in the app. Asda Rewards pricing available for Asda Travel Money purchases only offers you a more preferential exchange rate, you will not receive or be entitled to any Asda Rewards on your purchase. We reserve the right to withdraw this offer at any time and without prior notice.
Please note that Asda Travel Money Online Services Terms and Conditions are available at https://travelmoney.asda.com/asda/page/termsandconditions.
Asda Travel Money is provided by Travelex Agency Services Limited, registered number: 04621879. Registered Office: Worldwide House, Thorpewood, Peterborough, PE3 6SB