• When will the new Asda Credit Card be available?

    We are working hard on a new Asda Cashback Credit Card. The new card will be available by the end of this year. All information about the new card will be published on our website, so please check back for the latest updates or register your interest to be kept up to date.

  • Existing Customers - Changes to your Asda credit card

    Who is Creation?

    Creation is the provider of your Asda Cashback Credit Card account.

    Why is my account changing?

    Creation is no longer issuing Asda Cashback Credit Cards and the current scheme will end. It is a permanent change that will affect all Asda Credit cardholders.

    You may have chosen to keep your Creation account open, meaning your card will still work. Please contact Creation if you have any questions.

    Will I keep earning cashback?

    You won't earn any Asda cashback after 13th July 2020.  You will then have until 12th September 2020 to create your cashback voucher.

    Does this change affect the Cashback I’ve already earned?

    Yes, you will need to create a voucher for your Cashback before 12th September 2020. You will then have 28 days to redeem that voucher in Asda stores or online at George.com. Any Cashback not redeemed will be lost.

    How do I redeem my Cashback?

    To create a voucher for any Cashback you’ve earned, login to your account and Click the ‘ASDA vouchers’ tab on the navigation menu then create your voucher to use in Asda stores or online at George.com.

    Is there a new Asda Credit Card?

    We are working hard on a new Asda Cashback Credit Card. The new card will be available by the end of this year. All information about the new card will be published on our website, so please check back for the latest updates or register your interest to be kept up to date.

    Will I get a new card?

    If you choose to be transferred to a Creation Card you will receive a new Creation Card by 31st August 2020. 

    What if I still have questions about my credit card?

    If you would still like to speak to someone about the changes to your card please call Creation on 0371 704 3369*.

  • Existing Customers - Spending your cashback

    How do I create my cashback voucher?

    • Register or login to your Online Account Manager (if registering, please follow the steps to set up and start managing your account on the go)
    • Click the ‘ASDA vouchers’ tab on the navigation menu
    • Select the 'Create a voucher now' button and follow the instructions
    • The cashback amount will automatically be deducted from your balance to pay
    • Your voucher will be valid for 28 days, the expiry date will be shown on the voucher
    • Vouchers must be used in full i.e. for a purchase which is more expensive or the same value as the voucher

    If you change your mind, you can cancel your voucher at any time before it expires on the cashback panel, and the amount will be added back onto your cashback balance.

    How do I use my cashback on George.com?

    Once you have created your cashback voucher simply copy the voucher code and click on ‘Apply Voucher’ to enter it on the payment page on George.com.

    How do I use my cashback in store?

    To spend your cashback voucher, simply go in to your local Asda store and scan the barcode at the till. Remember, you can scan the voucher directly from your phone, or print off a copy if you prefer. Vouchers cannot be redeemed against the following items and categories in store: Kiosk (including Tobacco, Newspapers and Magazines), Fuel, Lottery, Gift Cards, Mobile Phone Top-Up Cards, Infant Formula, Optical and Prescriptions.

    How will I be refunded if I return an item purchased with a cashback voucher?

    For returns of an item purchased from an Asda store wholly with a cashback voucher, refunds will be given to you on a standard store gift card to be spent back in store. Store gift cards are valid for two years from the last transaction.

    Please note: You should treat your gift card like cash, you can protect your card by registering it online, any unprotected lost or stolen cards cannot be replaced.

    For returns placed on George.com, the refund will be made as an eVoucher on your George account to use against a future George purchase. Once the George eVoucher is created this will be valid for 90 days.

    Make sure you are signed up to your Online Account Manager or registered to receive paper vouchers to start spending your cashback!

    I am having problems accessing or creating cashback vouchers online…

    Please call Creation's customer services team on 0371 704 3369* who will be happy to help you download vouchers.

  • Existing Customers - Any other questions about your Asda Cashback Credit Card?

    If you are an existing Asda Cashback Credit Card holder and you have any other questions please contact Creation on 0371 704 3369*.