COVID-19
The latest updates on the Coronavirus from Asda Money...
During these times of uncertainty, it can be overwhelming to think about your finances. Here at Asda Money we want to ensure that our customers can easily find correct information and clear guidance to help them.
For information specifically about our Asda Money products, please see the notices below. For general financial services help and support, please use the FCA's website as a first port of call, where you'll find dedicated Coronavirus consumer support.
- General Information
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Avoid Coronavirus scams
A major event like the Coronavirus can see new types of scam activity. The FCA's website gives details of potential Covid-19 scams, how they could affect consumers and how consumers can protect themselves.
Consumer credit - FCA proposes temporary financial relief for customers impacted by Coronavirus
The FCA has published a brief consultation on some targeted temporary measures designed as a stop-gap to quickly support users of some consumer credit products who are facing a financial impact because of the current exceptional circumstances.
The measures are for overdrafts, credit cards, store cards and catalogue credit, and personal loans. They are expected to provide a minimum level of financial support for consumers who until now have been financially stable. The measures started to come into force on 9 April 2020.
Please see our guidance below if you are looking for temporary financial relief from an Asda Credit Card or Loan.
- Loans
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If you have a personal loan that you took out through Asda, and you’re facing difficulties with your finances as a result of the Coronavirus, you can contact your lender directly and ask for a three month payment freeze. They will discuss your current personal circumstances with you and provide you with your options. You will find the contact details for your lender on your loan agreement.
If your lender is able to offer you a payment freeze, please be reassured that this won’t result in late payment fees and your credit score won't be affected.
- Travel Insurance
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Our Travel Insurance policy now covers for Medical costs and Cancellation claims on policies where customers or a member of their family / travelling party are diagnosed with Coronavirus, or are personally instructed to quarantine because of Coronavirus by an NHS service or healthcare professional. All other claims relating to COVID-19 or Government restrictions on travel are excluded. If you choose to travel against the FCDO’s advice, you will not be covered for any subsequent claim. For more details on this, please see our FAQs.
- Travel Money
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We've now opened up many of our bureaux, but some may still be temporarily closed to ensure the protection of our colleagues and customers. To find out if your local bureau is open, please visit our store locator here.
We are still offering Home Delivery on all travel money purchases via our website here. Please also note that Royal Mail no longer guarantee deliveries by 1pm the next working day, therefore you may experience slight delay to your home delivery order.
- Pet Insurance
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If you are having a problem getting hold of us or your vet you can call the 24 hour Vet Advice Line. You can rest assured that there'll be a veterinary nurse there to help in your time of need. Please call 0800 197 0922 quoting your pet policy number.
We understand that your financial circumstances may have been affected by COVID-19, and we want to help where we can. Please check your policy number and take a look at your options below:
If you need support with your payments and your original policy number begins with 'PA' please see our FAQs or contact our customer services on 0370 405 0006 and we'll be happy to discuss options with you.
Lines are open:
Monday – Friday – 9am to 5pm
Saturday and Sunday – ClosedCall charges to 03 numbers will vary.
Calls may be monitored and recorded.We apologise if we take longer to answer than usual. We're running reduced contact services due to the spread of COVID-19.
If you need support with your payments and your original policy number begins with 'ASD', please contact our customer services on 0333 234 0623 and we'll be happy to discuss options with you.
Lines are open:
Monday to Friday - 9am to 6pm
Saturday - 9am to 1pm
Sunday – ClosedCall charges to 03 numbers will vary.
Calls may be monitored and recorded.If you are paying for your cover by monthly instalments, and have not yet received financial support you can apply for a deferral of payment. Should you wish to apply for this you can do so here.
For all other customer service and claims queries, find out how to get in touch here.
- Breakdown Cover
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In light of the impact that COVID-19 is having globally, we’ve made some changes to how we assist our breakdown customers.
If you need to make a claim, and you or somebody in your vehicle is self-isolating or showing symptoms of Coronavirus (COVID-19), please tell us when you call. We’ll let our recovery team know, so they can handle your breakdown in the best way possible and take measures to keep themselves safe.
We’ll continue to offer breakdown recovery in Europe wherever possible. However, government actions such as border closures may affect our service.
You can continue to contact us in the normal way if you need to make a claim. Thank you for your understanding during these exceptional circumstances.
ASDA Money is a trading name of both Asda Financial Services Limited and Asda Stores Limited, which both have their registered address at Great Wilson Street, Leeds, LS11 5AD.
In respect of general insurance products Asda Financial Services Limited and Asda Stores Limited each act as an introducer appointed representative.
In respect of the Asda Money Credit Card only, Asda Stores Limited acts as a credit broker, not as a lender, and is authorised and regulated by the Financial Conduct Authority (firm reference number 718361). The Asda Money Credit Card is issued by Jaja Finance Limited.
In respect of personal loans Asda Financial Services Limited t/a ‘Asda Money’ is an introducer appointed representative of Aro (a trading style of Freedom Finance Limited) who are authorised and regulated by the Financial Conduct Authority.
ASDA Money is a trading name of Asda Financial Services Ltd who are an Introducer Appointed Representative of Aro which is a trading style of Freedom Finance Limited (company number 06297533) of Atlantic House, Atlas Business Park, Simonsway, Manchester, M22 5PR. Aro acts as a credit broker and not as a lender and is authorised and regulated by the Financial Conduct Authority (FRN 662079).
Please note: If you take out a loan we will receive commission. This will be a fixed amount or a percentage of the amount you borrow depending on which lender you choose.
Terms and conditions apply. UK residents, aged 18 and over. If you take out a loan or credit card, Aro receive payment from the lender. Aro receive different amounts from different lenders and the payment received will be either a fixed amount or a percentage of the amount you borrow. We will not charge you a fee for our services. If you take out a loan, ASDA Money receive commission from Aro and it will be either a fixed amount or a percentage of the amount you borrow, depending on which lender you choose.
ASDA Money is a trading name of Asda Financial Services Ltd and Asda Stores Ltd which for travel insurance are Introducer Appointed Representatives of Insure & Go Insurance Services Ltd. Asda Travel Insurance is arranged by AllClear Limited, which is registered in Gibraltar company number 117274. Registered Office: 1st Floor, Portland House, Glacis Road, Gibraltar, GX11 1AA. AllClear Limited is licensed and regulated by the Gibraltar Financial Services Commission number FSC25393 and trades into the UK on a freedom of services basis, FCA FRN 824283. Asda Travel Insurance is administered by Insure & Go Insurance Services Limited. Insure & Go Insurance Services Limited is authorised and regulated by the Financial Conduct Authority, firm reference number 309572.
*Offer valid between 24/04/23 to 31/12/23. Discount applies to the base price of AsdaMoney branded travel insurance policies purchased through our website and Contact Centre only and does not apply to any premium generated to cover medical conditions or optional extras.
** Up to three kids go free per insured adult, subject to medical screening, when you buy direct from us.
The Asda Rewards price for Asda Travel Money will be preferential compared to the standard rate advertised at your chosen place of purchase (being either online via https://money.asda.com/travel/travel-money/ (Website) or in-store at an Asda Travel Money bureau) on the date of purchase. Asda Rewards prices are only available on the sell rates of currencies in stock on the date of your purchase. When purchasing online, you must enter a valid Asda Rewards number found in the Asda Rewards App or Website to obtain the Asda Rewards price rate. When purchasing in-store, you must show the Asda Rewards barcode found in the app. Asda Rewards pricing available for Asda Travel Money purchases only offers you a more preferential exchange rate, you will not receive or be entitled to any Asda Rewards on your purchase. We reserve the right to withdraw this offer at any time and without prior notice.
Please note that Asda Travel Money Online Services Terms and Conditions are available at https://travelmoney.asda.com/asda/page/termsandconditions.
Asda Travel Money is provided by Travelex Agency Services Limited, registered number: 04621879. Registered Office: Worldwide House, Thorpewood, Peterborough, PE3 6SB
Asda Pet Insurance is arranged and administered by Insurance Factory Limited. Insurance Factory Limited is authorised and regulated by the Financial Conduct Authority. (No. 306164). Registered in England and Wales Number 02982445. Registered Office: Markerstudy House, 45 Westerham Road, Bessels Green, Sevenoaks, Kent, TN13 2QB. You can check this by visiting the Financial Services Register at https://www.fca.org.uk/register
ASDA Money is a trading name of Asda Financial Services Ltd and Asda Stores Ltd which for Breakdown Cover are Introducer Appointed Representatives of Liverpool Victoria Insurance Company Limited. Liverpool Victoria Insurance Company Limited, registered in England and Wales number 3232514 is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority, register number 202965. Registered address: 57 Ladymead, Guildford, Surrey, GU1 1DB. Tel: 0330 123 9970.