FAQs about Personal Loans

  • Why choose an Asda Personal Loan?

    We make searching and applying for loans as easy, efficient and effortless as possible, with no obligation on your part.

    We have partnered with leading lenders to check your eligibility before you actually submit your application, so your credit rating is not affected.

    If you make an application, we will send your details to the lender so you don’t have to do it again.

    We present you with the most appropriate loan offers tailored to your needs, leaving you to choose which loan you think is best for you.

  • Do you leave a credit footprint?

    We currently work with Equifax who provide us with ‘soft’ credit searches that do not impact your credit rating. The ‘soft’ footprints left by our free eligibility check can only be seen by you. No one else can view this activity on your credit report and it will not have an impact on future applications for credit. If you decide to make a formal application for credit, then your lender may record a ‘hard’ footprint on your credit file in response to this.

  • How does it work?

    Our lending partners have shared with us the rules they use to determine the rates you get. We can then use credit information provided by Equifax and the details you provide in your application to give you an accurate quote on the lenders’ behalf, in just a few minutes.

  • Do you offer payment protection insurance?

    It is important that you are able to maintain your payments should anything happen to reduce your regular income. We do not offer insurance, therefore, we would suggest that you seek independent financial advice before making a decision. The Money Advice Service is an independent service set up by the government and they offer free, impartial advice. They can be contacted on 0300 500 5000 or their website can be found at https://www.moneyadviceservice.org.uk

  • Do you charge for your service?

    Asda Personal Loans receive a commission paid by the lenders and other third parties we deal with for successful introductions we make.

  • I have a complaint, what is the process?

    We all make mistakes and if we do get something wrong we want to know about it so we can put it right. We treat all complaints very seriously and promise to deal with them fairly and promptly, and in many cases we will resolve them straight away.

    If you have a complaint please contact us by writing to the Complaints Dept. at the below address, via e-mail at complaints@asdaloans.com. To view our complaints handling procedure click here.

    Asda Money will try to resolve any complaint with you. However, if you are unhappy with our final response or we are unable to issue our final response within 8 weeks of receiving your complaint you can refer your complaint to the Financial Ombudsman Service. You can get more information about them at the following link: financial-ombudsman.org.uk/consumer/complaints.htm