FAQs
View all our FAQs below
To save you time and get you answers quickly, we've gathered our most asked questions and put them in this handy area.
If you are still having trouble, feel free to get in contact with us.
Money
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Credit cards FAQs
Credit Cards
From using your card abroad, fees and charges to how cash back works.
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Personal loans FAQs
Personal Loans
Managing your loan, repaying it and the different terminologies used throughout.
Travel
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Travel money FAQs
Travel Money
Ways to get money, exchange rates and different currencies.
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Travel insurance FAQs
Travel Insurance
Making claims, cover options and the latest travel information.
Insurance
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Travel insurance FAQs
Travel Insurance
Making claims, cover options and the latest travel information.
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Pet insurance FAQs
Pet Insurance
Making a claim, updating details and getting in touch.
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Breakdown cover FAQs
Breakdown Cover
Checking your policy, coverage and getting in touch.
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Car insurance FAQs
Car Insurance
Checking your policy, understanding what’s covered and tips and tricks.
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Van insurance FAQs
Van Insurance
Claims, checking what’s covered and tips and tricks.
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Motorbike insurance FAQs
Motorbike Insurance
Checking your policy, understanding what’s covered and claiming.
ASDA Money is a trading name of both Asda Financial Services Limited and Asda Stores Limited, which both have their registered address at Great Wilson Street, Leeds, LS11 5AD.
In respect of general insurance products Asda Financial Services Limited and Asda Stores Limited each act as an introducer appointed representative.
In respect of the Asda Money Credit Card only, Asda Stores Limited acts as a credit broker, not as a lender, and is authorised and regulated by the Financial Conduct Authority (firm reference number 718361). The Asda Money Credit Card is issued by Jaja Finance Limited.
In respect of personal loans Asda Financial Services Limited t/a ‘Asda Money’ is an Introducer Appointed Representative of Aro which is a trading name of Aro Finance Limited, who are authorised and regulated by the Financial Conduct Authority.