COVID-19 and your pet insurance

We understand that your financial circumstances may have been affected by COVID-19, and we want to help where we can. Please check your policy number and take a look at your options below:

If you need support with your payments and your original policy number begins with 'PA' please see our FAQs or contact our customer services on 0370 405 0006 and we'll be happy to discuss options with you.

Lines are open:
Monday – Friday – 9am to 5pm
Saturday and Sunday – Closed

Call charges to 03 numbers will vary.
Calls may be monitored and recorded.

We apologise if we take longer to answer than usual. We're running reduced contact services due to the spread of COVID-19. 

 

If you need support with your payments and your original policy number begins with 'ASD', please contact our customer services on 0333 234 0623 and we'll be happy to discuss options with you.

Lines are open:
Monday to Friday - 8am to 8pm
Saturday - 9am to 2pm
Sunday – Closed

Call charges to 03 numbers will vary.
Calls may be monitored and recorded.

If you are paying for your cover by monthly instalments, and have not yet received financial support you can apply for a deferral of payment. Should you wish to apply for this you can do so here.