We're here to help, give us a call

If you need to get in touch with us and your original policy number begins with 'PA', please the following numbers:

Customer service 0370 405 0006
Claims 0370 405 0007

Lines are open:
Monday - 9am to 7pm
Tuesday - 9am to 5.30pm
Wednesday - 9am to 7pm
Thursday - 9am to 5.30pm
Friday - 9am to 5.30pm
Saturday - 10am to 4pm
Sunday - Closed 

The bereavement line and legal helpline are all open 24 hours a day, 365 days a year - please see your policy documents for more details on these. 

Call charges to 03 numbers will vary.
Calls may be monitored and recorded.

If you need to get in touch with us and your original policy number begins with 'ASD', please call the following numbers:

Customer service 0333 234 0623

Lines are open:
Monday to Friday - 8am to 8pm 
Saturday - 9am to 5pm 
Sunday - Closed

Claims 0333 999 0933

Lines are open:
Monday to Friday - 8am to 6pm 
Saturday - 9am to 2pm 
Sunday - Closed 

Call charges to 03 numbers will vary.
Calls may be monitored and recorded.