Vet Advice Line
Please refer to your policy documents for the 24 hour Vet Advice Line number, if or when you need to call.
If you need to get in touch with us about your policy and your original policy number begins with 'PA', please the following numbers:
Customer service 0370 405 0006Claims 0370 405 0007
Lines are open:Monday - 9am to 7pm Tuesday - 9am to 7pm Wednesday - 9am to 7pm Thursday - 9am to 7pm Friday - 9am to 5.30pm Saturday - 10am to 4pm Sunday - Closed
The bereavement line and legal helpline are all open 24 hours a day, 365 days a year - please see your policy documents for more details on these.
Call charges to 03 numbers will vary.Calls may be monitored and recorded.
If you need to get in touch with us and your original policy number begins with 'ASD', please call the following numbers:
Customer service 0333 234 0623
Lines are open:Monday to Friday - 8am to 8pm Saturday - 9am to 2pm Sunday - Closed
Claims 0333 999 0933
Lines are open:Monday to Friday - 8am to 6pm Saturday - 9am to 2pm Sunday - Closed
If you need to make a claim and your policy number begins with 'ASD' please download our claim form.