1% at Asda
No annual fee
Representative 19.9% APR Variable
All earned cashback is allocated in the form of vouchers to spend in store at Asda.
2% at Asda
£3 monthly fee
Representative 26.2% APR Variable
Representative 34.9% APR Variable
Here are the most commonly asked questions based on customer feedback.
If you are an existing Asda Car Insurance policy holder and cannot find the answer you’re looking for then either email us firstname.lastname@example.org or call us on 0333 222 4544
How do I get an Asda Car Insurance quote?
Who is my car insurance with?
What is an excess?
What if my car is not listed?
How do I get about while my car is being repaired?
Am I covered to drive in other European countries?
Do I need 'business use' insurance to drive to work?
Is it safe to use my credit/debit card on your site?
Can I pay for my annual premium monthly?
Do you charge for making amendments to my policy?
Can I change my car and keep the same policy?
Do I need to provide proof of my no claims bonus?
Why do I need to send to you a copy of my Driving Licence?
Where do I need to send the copies of my driving licence and my proof of No Claims Discount?
Why have you sent me a letter / email saying I need to send my driving licence and/or proof of No Claims Discount to you, when I have already sent them?
Am I insured to drive other vehicles?
Will I lose my no claims bonus for an accident which was not my fault?
Do I need to make you aware if I have had a conviction within this period of insurance?
Can I increase or decrease my excess amount when I renew?
How much notice do I need to give if I am going to change my address?
Am I able to use my vehicle for business purposes?
What do I do if I breakdown?
Do I need to contact you to arrange renewal of my policy?
Can I obtain proof of my no claims discount from you?
How do I make a new claim?
How can I find out what is happening with my claim?
Do I have cover for my windscreen?
Can I add multiple drivers to my policy?
Can I manage my policy online?
Where can I find the number for my local store?
Existing Asda Car Insurance customers will be offered the chance to renew their Asda Car Insurance policy with us. For more information please contact email@example.com or call 0333 222 4544.
Existing Asda 5 Star or Value Car Insurance policies are arranged and administered by Brightside Insurance Services Ltd. You can find out who the underwriters are for your policy by checking your motor police schedule.
An excess is a contribution that you pay towards the cost of a claim. Your excess will be shown in your motor policy schedule.
If for some reason you can’t locate your car by its registration, simply enter the details in manually. If you are still experiencing issues please give us a call on 0333 222 4544.
If you have comprehensive cover our approved repairers will give you a courtesy car during any repairs to your vehicle.
Simply call the claims team on 0333 222 4547 for further information.
We do offer a substitute vehicle if you have added this optional upgrade to your policy. This would mean you have access to a hire car when your car has been declared a total loss or if it has been stolen. In this instance we will try to keep you on the road for up to 14 days.
Your policy will automatically cover you to drive in all EU member states as well as those within the EEA, 45 European countries in total. It’s important you check your policy wording before travelling. The level of cover will be the same as you would get in the UK.
No. You can drive your vehicle back and forth to the same place of work and simply opt for social, domestic, pleasure and commuting cover. We can increase your cover if you need to use your vehicle to visit any other sites of business during your working day. We don’t cover any goods or samples carried in connection with business use.
We know how important it is to protect personal information from possible security risks so all of the information you put into our quote form is protected by encryption.
Yes, you can if you're aged 18 or over. Your annual premium can be broken down into monthly payments. However, the total will cost more than if you paid for it in full at the beginning. Terms and conditions apply.
Yes, a change to your policy will mean you have to pay an additional charge. Please refer to your Terms of Business or contact us for more information.
For more information please contact firstname.lastname@example.org or call 0333 222 4544.
Yes you can change your car and your premium will most likely change as a result.
You can change it and get a quote from your online account.
If you are still not sure what the change would be to your premium, please call us on 0333 222 4544.
Yes, you need to send this to us within 23 days of your new policy starting. If you don’t provide us with proof then your discount will be adjusted, and your policy may be cancelled.
You can send us your proof of NCD from your mobile phone to 07537416059.
If you are having difficulties getting hold of proof, let us know. We may be able to help you find it by contacting your previous insurer. For help please contact us via email: email@example.com.
To make sure all your details are accurate, we need you to provide us with a copy of the the front and rear of driving licence photocards and counterparts for you and any other drivers named on your policy.
You can also send us a copies from your mobile phone to 07537416059.
For help please contact us via email firstname.lastname@example.org or call us on 0333 222 4544.
The quickest and easiest way to send your documents to us is to scan /forward them by either sending:-
An email to email@example.com
A text to 07537416059
Validations Team Asda Car Insurance Brightside Park Severn Bridge Aust Bristol BS35 4BL
Please make sure that they reach us within 23 days of your policy starting. If you are having difficulties getting hold of proof, let us know. For help please contact us via email firstname.lastname@example.org or call us on 0333 222 4544.
We automatically send out chaser emails and letters if we have not received your documents. If you have already sent them, we will write to you confirming when we have received and validated them.
Sometimes your documents and our reminders will cross in the post.
If you are concerned that we have not received your documents please contact us by email email@example.com or call us on 0333 222 4544.
If you are covered, this information can be found on your Certificate of Motor Insurance. Please refer to this as well as the terms and conditions in your policy wording.
No, as long as your claim settlement has been fully recovered by your insurer, which means the third party’s insurer has paid for all of the damage to your vehicle, you will not lose any of your No Claims Discount (NCD). If you have at least 4 years NCD you can choose to protect your insurance for an additional cost. Then even if the accident was your fault your NCD will not be affected.
Yes, you need to tell us as soon as you receive any convictions. This will not affect your current premium but may at renewal.
Yes, you can adjust your voluntary excess for your renewal quote.
Please let us know as soon as you’ve moved, so that we can amend your policy details and adjust your premium. For more information please contact firstname.lastname@example.org or call 0333 222 4544.
This depends on the options you choose when buying your policy.
Please see our quick quide below:
If you’re still not sure, please email us at email@example.com.
Please check your policy documents to confirm who your breakdown provider is. They're available 24 hours a day, 7 days a week.
Full details of your renewal will be sent to you before your renewal is due. We will call you to invite you to renew, alternatively you can call us on 0333 222 4544.
Yes, we will email you your proof of No Claims Discount as soon as your policy has ended. If you would like to receive it sooner you may be able to get it by logging in to your online account. If your policy has ended and you have still not received it, please email us at firstname.lastname@example.org.
To make a claim please call us on 0333 222 4547.
You will need to tell us:
To find out about an existing claim please call 0333 222 4547. Please ensure you have your policy number to hand.
We will then confirm the following:
Windscreen cover is included on all Asda 5 Star and Asda Value comprehensive car insurance policies and is available as an optional extra on third party policies.
Yes, you may be able to add up to 4 additional drivers to your policy at any time. You can add them by making a change to your current policy (see question below - Can I manage my policy online?). For more information please contact email@example.com or call 0333 222 4544.
If you have an online account, you can make changes to your policy and access your policy documents online by logging in using the links below.
Asda 5 Star policies beginning with AM login here
Asda Value policies beginning with AV login here
All other policies login here
If you do not have an online account, please call us on 0333 222 4544 to make any policy changes.
Contact details for all Asda stores can be found at www.asda.com.