COVID-19 - Our Travel Insurance policy now covers for Medical costs and Cancellation claims on policies where customers or a member of their family / travelling party are diagnosed with Coronavirus, or are personally instructed to quarantine because of Coronavirus by an NHS service or healthcare professional. All other claims relating to COVID-19 or Government restrictions on travel are excluded. If the Foreign, Commonwealth & Development Office (FCDO) advises against travel to your destination because of Coronavirus, we will still be able to cover you for non-Coronavirus related claims. For more details on this, please see our FAQs.
Wherever you're heading for your holidays, make sure you're fully covered from the moment you book with our fantastic travel insurance options, including cover for COVID-19.
Get holiday cover for a single trip or the whole year, depending on how much travelling you think you’ll be doing, with three levels of cover available you can tailor the cover to your needs. With Asda Money, you can get up to unlimited cover for medical costs and up to £2,000 for lost bags. With our coronavirus travel insurance you can look forward to getaways with the family once again, and be confident that things are covered if you need to cancel or if someone falls ill. With all of our policies you can access Doctor Care Anywhere, a free private online GP service that gives you 24/7 access to book a GP appointment from wherever you are in the world.
Our Travel Insurance policy also provides cover for medical costs and cancellation claims for coronavirus.
Our no frills, basic travel insurance includes up to £20m for medical expenses, up to £1,000 if your bags go missing and £300 for your personal money. In addition, our Value cover will also protect you for up to £1,000 per person for cancelling or cutting short your trip or holiday.
With the extra reassurance of up to £25m in cover for medical expenses, our Premium option lets you take off with more peace of mind. We'll also cover you for £1,300 for missing bags and £400 for your cash in addition to up to £2,000 for cancelling or cutting short your holiday.
Get peace of mind on holiday, with our Superior option you have unlimited cover for medical expenses and £2,000 if your bags go walkabout. We cover up to £500 for your cash, plus if you need to cancel or cut short your holiday, our superior policy covers up to £5,000 per person.
UK travel insurance can offer peace of mind for trips even on our own Island, making sure you're covered for cancellation, your baggage and valuables.
This travel insurance can cover one person or a whole family for an individual holiday, with flexible levels of cover to suit the holiday you have in mind.
This travel insurance gives you cover for an unlimited number of trips over 12 months, saving you money compared to multiple single trip policies.
Get holiday cover for the whole family, whether that’s for a single trip or annual cover, and choose from different levels of cover to suit your family.
If you’re heading off to the slopes, simply add our winter sports cover to your policy. You’ll be covered for skiing, snowboarding, and much more.
Provided by InsureandGo
Known for putting value for money at the centre of everything we do
With over 20 years experience, InsureandGo brands cover over 2 million travellers a year
Awarded Travel Insurance Provider of the Year, voted for by our customers in the Moneyfacts Consumer Awards 2019
Up to three kids go free when you buy direct
All pre-existing medical conditions considered
Cover for medical costs and cancellations relating to coronavirus
Winter sports cover free on annual policies
Baggage cover up to £2,000
24/7 access to a GP online via Doctor Care Anywhere with all policies
Cashless medical expenses in locations across the world
Our travel insurance policies include FREE access to Doctor Care Anywhere, a private online GP service in the UK that gives you 24/7 access to a GP from wherever you are in the world (subject to appointment availability) - even in the UK and in the comfort of your own home!
Once you've purchased your policy, download the app and activate your account with your Asda travel insurance policy number. You'll have access to 20 minute video or phone appointments available 24/7, 365 days of the year. The service will also allow you to get prescriptions and have specialist referrals and fit notes uploaded directly to your records.
Travel insurance coverage helps to protect you against unexpected costs that may arise before or during a holiday, such as medical bills, lost luggage, or delays. You can typically choose between travel insurance for a single trip or an annual policy that protects all your trips for 12 months.
There are different types of cover to choose from, so picking the best travel insurance for you will depend on where you're going and the activities you'll be doing while you're there. So a trip to the USA would need worldwide travel insurance, and going skiing would need a policy with winter sports cover included as part of your travel insurance.
We all want our holidays to be great fun and give us nothing but happy memories, but there's always a chance that something could go wrong. Travel insurance helps you to put those things right and reduce any worries you might have.
Luggage can go missing, wallet can get stolen, flights get delayed and more - all can lead to extra costs if you're not covered by travel insurance – without it, you can be left seriously out of pocket.
Additionally, if you were injured or fell ill while on holiday without travel insurance, you'd have to pay all the costs yourself, which could get very expensive. Travel insurance is there to help you cover medical costs and give you peace of mind that you’ll be supported if you do get into an accident.
You can choose between Value, Premium and Superior cover with our travel insurance, each of which covers you for the same types of incidents but gives you different amounts you can claim for. These incidents include:
You can find out exactly what you’re covered for in the policy wording documents, as well as how much each level of cover will give you towards each item of coverage.
If you have a pre-existing medical condition, then you’ll need to let us know when you take out a policy. Usually, we can do a medical screening and add you existing condition onto your policy, sometimes with an additional charge depending on the condition. We consider all pre-existing conditions and will try out best to create a policy which is tailored to your specific needs.
You should aim to take out your holiday travel insurance when you book your holiday, or as soon as possible, in order to get the maximum benefits from certain items of cover, such as cancellation.
However, if you’re taking out an annual travel insurance policy then you may want to wait until a little bit closer to your trip in order to maximise how long your policy will be valid for.
Depending on where you’ll be visiting on your holiday, you can choose how many countries you want to be included under your policy. You can choose how wide you want your coverage to be, from UK only cover all the way up to worldwide travel insurance including the USA, Canada, and Caribbean, and your policy will be valid for travelling to any of these countries.
Should the unfortunate happen and you’re ill or injured while away (outside the home area you live in or the final country of your journey if you are on a one-way trip), we’re here to help you.
We’re here 24 hours a day, 365 days a year. If you are in the USA and need to see a doctor, be sure to contact us on the number above and we’ll help set things up for you using our local network of walk-in centres, urgent care clinics, house-calls and available telemedicine.
In serious emergencies, seek medical attention at your nearest public healthcare facility before you or someone on your behalf contacts us. Please refer to the ‘What to do - Medical and other emergencies’ section of your policy documents for more details.
You can contact us on the following numbers:
Emergency phone number: +44 (0)208 712 1303
Emergency fax number: +353 91 501619
When you contact us you will need to provide the following information:
Registering a new claim
Travel Claims Services no longer manages new claims on behalf of MAPFRE Asistencia.
Charles Taylor is the claims administrator appointed by MAPFRE Asistencia to manage new claims on its behalf.
To register a new claim, please call Charles Taylor on 01243 219 595 and their contact centre will guide you through the process.
Existing claims with travel claims services
If you have an existing claim for which you have been given a claim number by Travel Claims Services, don’t worry, you can still contact us via:
Please have your claim number to hand to enable us to locate your claim more quickly.
We're proud to be the winners of the Travel Insurance Provider of the Year award in the Moneyfacts Consumer Awards in 2019, voted for by our customers.
The award took into consideration both technical product specifications and honest consumer feedback, so it was very pleasing to be commended not only on our products, but on our commitment to offering our customers the best possible service as well.
We have carefully selected InsureandGo as our travel insurance partner because they are a market leading provider, with over 20 years’ experience in the industry, covering over 2 million travellers a year.
They are a trusted and widely recognised firm providing these services all over the world with MAPFRE ASISTENCIA as the insurance underwriter.
Working together, we provide an award-winning product that looks continuously to offer value for money as well as great features such as three kids go free per adult, and free winter sports cover on annual policies.
To find out more, make sure you check out our other travel insurance pages:
Lines are open Monday to Friday 9am-5pm. Calls may be recorded and/or monitored.
*Our Travel Insurance policy now covers for Medical costs and Cancellation claims on policies where customers or a member of their family / travelling party are diagnosed with Coronavirus, or are personally instructed to quarantine because of Coronavirus by an NHS service or healthcare professional. All other claims relating to COVID-19 or Government restrictions on travel are excluded. If the FCDO advises against travel to your destination because of Coronavirus, we will still be able to cover you for non-Coronavirus related claims. For more details on this, please see our FAQs.
^3 kids go free for every insured adult when you buy direct with us, subject to medical screening.
ASDA Money is a trading name of Asda Financial Services Ltd and Asda Stores Ltd which for travel insurance are Introducer Appointed Representatives of InsureandGo Insurance Services Ltd, who arrange and administer Asda Travel Insurance. Registered in England and Wales at One Victoria Street, Bristol Bridge, Bristol, BS1 6AA, company no. 04056769. Insure & Go Insurance Services Ltd are authorised and regulated by the Financial Conduct Authority, firms reference number 309572.
